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호텔 실켄 알 안달루스 궁전 여행 후기

4 out of 5
호텔 실켄 알 안달루스 궁전
Avenida de la Palmera s/n, esquina Parana, Seville, Seville

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1018개 이용 후기 중 502개" "
평점 8 - 좋아요. 1018개 이용 후기 중 340개" "
평점 6 - 괜찮아요. 1018개 이용 후기 중 109개" "
평점 4 - 별로예요. 1018개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 1018개 이용 후기 중 26개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

??

연인과의 여행
좋아요: 직원 및 서비스
접근성이 별로이고 주변 식당인프라가 없어서 별로예요. 조식이 포함된줄 알았는데 미포함이라해서 실망했어요....
2024년 5월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 13일
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

4/10 - 별로예요

YONG SUNG

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
스텝 수준이 낮아 비추천
여긴 스페인을 위한 숙소입니다. 외형은 대형호텔인데... 스텝 수준은 낮아 한국인은 차별을 받을 수 있습니다.
2021년 6월에 1박 숙박함
답변 제공: SILKEN AL ANDALUS 님, 2021년 6월 23일
Dear guest, It,s a pity you didn,t have a chat with us in order to tell us your comnentaries. We disagree with your opinion. Best regards. Silken Al Andalus.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are kind and good. The cost of bar was reasonalbe. The hotel facilities was nice. The bedroom and bathroom are clean and good.
2020년 2월에 1박 숙박함
답변 제공: Mª Carmen Rodriguez A. Guest Relations Department 님, 2020년 3월 26일
Dear Customer, Thank you for choosing us on your recent stay and for such an excellent comment and recommendation. We are pleased to know about your opinion and we hope to have the pleasure of welcome you again on your next trip to Seville and offer you the best of our services and hospitality. Until then, receive our best regards. Sincerely Mª Carmen Rodriguez A. Guest Relations Department

10/10 - 훌륭해요

INn beam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
축구 보러 갔다가 들렸는데 좋습니다 흠잡을데가 없습니다
2020년 2월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2020년 2월 21일
Dear Customer, On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion. We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of. All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

10/10 - 훌륭해요

Changhwa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2020년 2월 3일
Dear Customer, We are very glad that you enjoyed your stay at the Hotel. We will be happy to welcome you again, until then, receive a cordial greeting, Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행에 적합한 호텔입니다
2020년 1월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2020년 2월 3일
Dear Customer, First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers. Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
시내와 좀 떨어져있는데~~~ 가까운 정류장 버스 타면 시내로 바로 갈수 있어요~~~ 외관 보고 기대했는데~~ 룸은 외관보다는 별로였고~~ 들어가자마자 머리카락이 보여서 좀 실망했습니다~~
2019년 12월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2020년 1월 7일
Dear Customer, Thank you for choosing us as your Hotel in Seville after your recent stay and for spending a few minutes to share your opinion. We are pleased to know that you have felt so comfortable in our Hotel and that you enjoyed it, but above all thank you for such a possitive comment about our location, as it certainly has a quick and easy access to all the strategic points of this city as Seville Airport, Santa Justa Station and Avda. De la Palmera through the center. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2019년 12월 20일
Dear Customer, Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers. We appreciate your rating and we hope you have enjoyed your stay at our Hotel. We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

10/10 - 훌륭해요

YONGKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주좋아요
아주 조용하고 깨끗함 조식이 매우 훌륭함 시내와 거리가 약건 멀음
2019년 9월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2019년 9월 30일
Dear Customer, We hope you had a happy way back home after your trip to Seville and we thank you for sharing your opinion. We are glad to know that in a general terms, you stand out the cleanliness and also that your stay has been very pleasant. We hope to welcome you back on your next trip to this beautiful and breathtaking city. Until then, receive our best regards. Mª Carmen Rodríguez A. Guest Relations Department

10/10 - 훌륭해요

Alina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gardens are amazing, one for breakfast and one for the swimming pool. The landscape is great, lots of flowers. Very quiet and private. Not many users by the pool.
2024년 5월에 4박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Dear guest.From the Silken Al-Andalus Palace Hotel, we deeply thank you the score you gave us. We feel very proud of being part of your great experience during your stay, because we work day by day to offer the maximum quality in our services and so we can get full satisfaction in our guests.We hope to welcome you back soon.Until then, kind regards.Mª Carmen Rodríguez A.Guest Relations Department

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Estimado Cliente,Muchas gracias por habernos elegido como su Hotel en Sevilla tras su reciente viaje a esta hermosa ciudad y compartir con el resto de viajeros su valoración.Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.Atentamente,Mª Carmen Rodríguez A.Guest Relations Department

8/10 - 좋아요

Oscar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Me gusto ,seguro que volvería
2024년 5월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Estimado Cliente, En nombre de todo el personal del Hotel le agradecemos su comentario. Estamos encantados de que hayan disfrutado de su estancia y esperamos volver a verles pronto. Saludos cordiales,Mª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

gaurav

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place to stay, but no near by shops and limited travel transport options
2024년 5월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

6/10 - 괜찮아요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Although nice with comfy bed, it’s a no frills hotel. No tea or coffee in room and very basic. Fridge in room not working . 45 mins walk in Seville
2024년 5월에 3박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Dear Customer, We are sorry that you did not enjoy a good experience. For our part, we will transmit your comment to our team to analyze the information you tell us. Receive a cordial greeting, Sincerely Mª Carmen Rodríguez A. Guest Relations Department

10/10 - 훌륭해요

MARINA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 4박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Estimado Cliente, En nombre de todo el personal del Hotel le agradecemos su puntuacion. Estamos encantados de que hayan disfrutado de su estancia y esperamos volver a verles pronto. Saludos cordiales,Mª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

JENNY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Dear Customer,For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

Oum

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Andalouse was een erg goede ervaring lief personeel proper en erg veilig als ik ooit terug zou gaan naar Sevia zou ik voor Hotel Andalouse kiezen kort samengevat top plek om te verblijven.
2024년 5월에 4박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 - 좋아요

Moussa

연인과의 여행
좋아요: 직원 및 서비스
Vétusté
2024년 5월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Cher client,Merci beaucoup de nous avoir choisi comme hôtel à Séville après votre récent voyage dans cette belle ville et d'avoir partagé votre évaluation avec d'autres voyageurs.Nous vous remercions pour votre note et espérons que votre séjour dans notre Hôtel vous a plu.Nous espérons vous accueillir à nouveau dans notre Hôtel lors de votre prochain voyage à Séville et vous offrir le meilleur de notre attention. D'ici là, recevez un salut cordial.Cordialement,Mª Carmen Rodríguez A.Service des relations avec les clients

6/10 - 괜찮아요

ZAHRA

단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
My room was extremely hot and the ac was not working. The room otherwise was fantastic and supeer clean. I’m a hotel snob and I was quite content with the room.
2024년 5월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 - 좋아요

Hannah Dean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly. Hotel pool was absolutely delightful. Room was lovely and well sound proofed. WiFi works flawlessly. Food was ok, very bland and not much variety but cooked well and always hot.
2024년 5월에 5박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 17일
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

10/10 - 훌륭해요

Eduardo R.

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel
2024년 5월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 17일
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

Luke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff was very helpful and professional and the building was beautiful. Our favorite part was the pool.
2024년 5월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 15일
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was great and the people better
2024년 5월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 15일
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 - 좋아요

Roberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
...
2024년 5월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Estimado Cliente,Muchas gracias por habernos elegido como su Hotel en Sevilla tras su reciente viaje a esta hermosa ciudad y compartir con el resto de viajeros su valoración.Le agradecemos su puntuación y esperamos que su estancia en nuestro Hotel haya sido de su agrado.Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.Atentamente,Mª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I (we) enjoyed the clean, quiet, modern hotel room and the premises and the access to public transportation and taxi service as well as the available meals, courteous and efficient hotel staff.
2024년 5월에 3박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 13일
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 - 좋아요

Samir

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good , except for dinner buffet they told us we could eat there at 9:40pm , however soon after we started eating they were closing down. Would have been nice if they had informed earlier.
2024년 5월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 13일
Grazie mille per la tua recensione, Ragnar.Un cordiale saluto.La squadra del Silken Al Andalus Palace

10/10 - 훌륭해요

Ragnar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s s convention hotel- well run but basically Betty impersonal. For us it was a mistake because it was too far out of town. Taxi service easily available so once we took taxis and didn’t get confused about bus directions, we did well enough. Our travel pattern of to be in and out of the room during the day which wasn’t practical from this distance out I of Yuen.
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 13일
Grazie mille per la tua recensione, Ragnar.Un cordiale saluto.

10/10 - 훌륭해요

Virginie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superbe hôtel offrant beaucoup de possibilités. Malheureusement trop éloigné du centre pour circuler uniquement à pied
2024년 5월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 10일
Dear Customer,Thank you very much for your comments and your high rating about our hotel and our facilities. It has been a pleasure for us to welcome you and we are delighted that you had a great stay. We are looking forward to welcoming you again soon. Receive a cordial greeting.Mª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really amazing hotel, had a lovely time here for a romantic get away and no issues at all
2024년 5월에 3박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 10일
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 10일
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Estimado Cliente, En nombre de todo el personal del Hotel le agradecemos su puntuación. Estamos encantados de que hayan disfrutado de su estancia y esperamos volver a verles pronto. Saludos cordiales,Mª Carmen Rodríguez A.Guest Relations Department

8/10 - 좋아요

Sanjiv

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an average property however the breakfast was really great. It was bit far from all the action of Seville historic town… you do need to take an Uber of taxi.
2024년 4월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 7일
Dear guest;Thanks for your useful opinion and for choosing our Hotel in Seville for your stay in this beautiful city.We are glad to know your positive reaction about our breakfast buffet, which counts with a wide range of handcrafted products. We hope you come back in your next travel to Seville, and go beyond your expectations.Until then, our best regardsMª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

Ruben

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not too many convenient dining options nearby within walking distance. The area in the immediate vicinity did not feel safe to walk at night, although we did not have any problems. Area has lots of graffiti and not many open shops or restaurants at night.
2024년 4월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 6일
Dear Customer,First of all, we would like to thank you for choosing us on your recent stay at Seville and for sharing your opinion, as it is very important to us due it give us the opportunity to try to improve as much as possible. We regret not having reach your expectations, we hope you could give us a new opportunity to show you our best services. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buffet variado y de calidad
2024년 5월에 3박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 6일
Estimado Cliente, Muchas gracias por sus amables comentarios y altas valoraciones de nuestro Hotel y servicios. Estamos encantados de que haya tenido una gran experiencia con nosotros. Para nosotros ha sido un placer tenerles y esperamos que nos puedan volver a visitar pronto. Saludos cordiales, Mª Carmen Rodríguez A.Guest Relations Department

6/10 - 괜찮아요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check-in process was not good—the staff who check us in did not accurately looked at the names so we were given another person’s reservation who happens to have the same last name but different first name. The manager has to be called to correct the mistake.
2024년 4월에 6박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 6일
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

2/10 - 너무 별로예요

Monserrat

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not what I expected from a 4 stars hotel, the room doesn't have basic amenities such as an iron or kettle, indeed if you want to use the iron they charge €5 per hour, and the fridge wasn't working and just two bottles of water in the room. The housekeeping was a very professional, helpful and lady. The food at the restaurant was ok but if you want a cocktail (something so basic like an aperol spritz) you have to wait until 19:00 when the cocktail bar opens, despite that they have the ingredients at their bar. The location of the hotel is quite far from the city center but there are some routes from the public transport near-by and few bars around the area. Not a very pleasant place in general for being at 4 stars.
2024년 4월에 5박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 6일
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

luigi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buono
2024년 4월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 3일
Gentile Cliente,Innanzitutto, vogliamo ringraziarti per averci scelto come tuo Hotel a Siviglia durante il tuo recente soggiorno in questa bellissima città e per aver trasmesso la tua valutazione ad altri viaggiatori.Sulla base della tua recensione, siamo felici di sapere che in generale ti è piaciuto il tuo soggiorno. Ci auguriamo di riaccogliervi presto nel nostro Hotel e di offrirvi il meglio della nostra attenzione e ospitalità. Fino ad allora, ricevi un cordiale saluto.Cordiali salutiMª Carmen Rodríguez A.Dipartimento Relazioni con gli ospiti

10/10 - 훌륭해요

Jordi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
..
2024년 4월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 3일
Estimado Cliente,Gracias por elegirnos como su Hotel en Sevilla y por transmitir su valoración de la estancia al resto de viajeros.Esperamos que su estancia haya sido muy grata y que se lleve un buen recuerdo de nuestro Hotel y personal. Estaremos encantados de recibirle nuevamente en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

Paolo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pulizia, silenziosità, a pochi passi dalle linee bus per il centro. Personale molto cordiale e disponibile. Un ringraziamento particolare alla dipendente della reception che, pur non essendo ancora in servizio e vedendoci in attesa del taxi per l aeroporto si è fermata in auto confermandoci che avrebbe subito sollecitato la compagnia per un veloce arrivo: grazie davvero molte per la disponibilità e attenzione dimostrata verso i nostri confronti. Sicuramente ritorneremo in questa struttura!
2024년 4월에 3박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 3일
Gentile Cliente,Dall'Hotel Silken Al-Andalus Palace apprezziamo molto la tua preziosa valutazione e che tu la pubblichi per altri viaggiatori.Per noi è un orgoglio sapere di aver contribuito a farvi vivere un'esperienza unica durante il vostro soggiorno, poiché lavoriamo ogni giorno per offrire la massima qualità nei nostri servizi e raggiungere la piena soddisfazione dei nostri clienti.Ci auguriamo di riaccogliervi presto nel nostro Hotel e di offrirvi il meglio della nostra attenzione e ospitalità. Fino ad allora, ricevi un cordiale saluto.Cordiali salutiMª Carmen Rodríguez A.Dipartimento Relazioni con gli ospiti

10/10 - 훌륭해요

Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bonito,agradable
2024년 4월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 3일
Estimado Cliente, En nombre de todo el personal del Hotel le agradecemos su comentario. Estamos encantados de que hayan disfrutado de su estancia y esperamos volver a verles pronto. Saludos cordiales,Mª Carmen Rodríguez A.Guest Relations Department

8/10 - 좋아요

pasquale

2024년 4월에 3박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 27일
Cher client,Tout d'abord, nous tenons à vous remercier de nous avoir choisis comme hôtel à Séville lors de votre récent séjour dans cette belle ville et d'avoir transmis votre évaluation à d'autres voyageurs.Sur la base de votre avis, nous sommes heureux de savoir que vous avez généralement apprécié votre séjour. Nous espérons vous accueillir bientôt à nouveau dans notre Hôtel et vous offrir le meilleur de notre attention et de notre hospitalité. D'ici là, recevez un salut cordial.CordialementMª Carmen Rodríguez A.Service des relations avec les clients

8/10 - 좋아요

German

좋아요: 청결 상태, 직원 및 서비스
La puerta del baño de la habitación 2165 estaba rota por la parte de abajo y no cerraba bien, por lo demás todo muy bien
2024년 4월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 4월 30일
Estimado Cliente,Nos complace saber que a nivel general nuestro hotel ha sido de su agrado y sobre todo le agradecemos que nos de la oportunidad de mejorar transmitiéndonos su opinión. Se la comunicaremos al resto de nuestro equipo para tratar de mejorar en todo lo posible, ya que solo de esta forma podremos conseguir la plena satisfacción de nuestros clientes. Esperamos volver a recibirle y así poder mostrárselo. Hasta entonces, reciba un cordial saludo. Atentamente,

8/10 - 좋아요

Mei

2024년 4월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 5월 17일
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

Manuel Eusebio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bien todo
2024년 4월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 4월 26일
Estimado Cliente,Para nosotros es un orgullo conocer que hemos contribuido a que disfrutara de una experiencia única durante su estancia, ya que trabajamos día a día para ofrecer la máxima calidad en nuestros servicios y conseguir la plena satisfacción de nuestros clientes.Esperamos volver a recibirle pronto en nuestro Hotel y ofrecerle la mejor de nuestras atenciones y hospitalidad. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

François

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accueil simple et sympathique. Tout est fluide et facile. Le top
2024년 4월에 5박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 4월 26일
Cher client,Au nom de nous tous qui faisons partie du Silken Al-Andalus Palace Hotel, nous vous remercions pour cette excellente critique.Nous sommes heureux de savoir, grâce à votre évaluation, que nous avons dépassé vos attentes et que vous vous êtes senti si bien pris en charge.Toute l'équipe qui fait partie de l'Hôtel sera ravie de vous accueillir à nouveau lors de votre prochain voyage dans cette belle ville. D'ici là, recevez un salut cordial.CordialementMª Carmen Rodríguez A.Service des relations avec les clients

8/10 - 좋아요

Toth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mi piaceva molto era molto silenziosa,colazione e ottima. Lunica pecca semmai la parete della stanza sopra il letto era legno ho trovato molto polvere.
2024년 4월에 3박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 4월 22일
Gentile Cliente,Siamo lieti di sapere che in generale ti è piaciuto il nostro hotel e soprattutto ti ringraziamo per averci dato l'opportunità di migliorare dandoci la tua opinione. Lo comunicheremo al resto del nostro team per cercare di migliorare il più possibile, poiché solo così possiamo raggiungere la piena soddisfazione dei nostri clienti. Speriamo di darvi il benvenuto di nuovo per potervi mostrare in giro. Fino ad allora, ricevi un cordiale saluto.Cordiali saluti,Mª Carmen Rodríguez A.Dipartimento Relazioni con gli ospiti

10/10 - 훌륭해요

ABDELHALIM

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
فندق رائع المسبح جميل وفطور الصباح متعدد الوجبات دو نوعية جيدة . الى اللقاء قريبا .
2023년 6월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 4월 18일
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

4/10 - 별로예요

qun 님, Gillette

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The design of the hotel is terrible, you can literally near noisy from all direction: two adjacent rooms, room above, etc. A huge hotel, but amenity barely basic, hotel is very dated, no nearby restaurants.
2024년 4월에 2박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 4월 15일
Dear Customer, We are sorry that you did not enjoy a good experience. For our part, we will transmit your comment to our team to analyze the information you tell us. Receive a cordial greeting, Sincerely Mª Carmen Rodríguez A. Guest Relations Department

10/10 - 훌륭해요

Javier

가족 여행
Todo perfecto
2024년 4월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 4월 15일
Estimado cliente,Le agradecemos su puntuación y esperamos que su estancia en nuestro Hotel haya sido de su agrado.Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.Atentamente,Mª Carmen Rodríguez A.Guest Relations Department

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with friendly staff.
2024년 4월에 1박 숙박함
답변 제공: Mª Carmen Rodríguez A. Guest Relations Department 님, 2024년 4월 12일
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department