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citizenM Shanghai Hongqiao

4.0 star property
Hotel in Shanghai with a fitness center and a 24-hour business center

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Photo gallery for citizenM Shanghai Hongqiao

Interior
Interior
Exterior
Lobby
Breakfast served, vegetarian cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping

Room options

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About the neighborhood

Map
3999-6, Hongxin Road, Minhang District, Hongqiao, Shanghai, Shanghai, 201103

What's nearby

  • Shanghai Zoo - 3 min drive - 4.0 km
  • Qibao Old Street - 4 min drive - 4.1 km
  • Hongqiao Int'l Pearl City - 5 min drive - 4.7 km
  • National Exhibition and Convention Center - 9 min drive - 10.4 km
  • Jing'an Temple - 12 min drive - 11.4 km

Getting around

  • Shanghai South Railway Station - 10 min drive
  • Longbai Xincun Station - 18 min walk
  • Hongqiao International Airport (SHA) - 13 min drive

Restaurants

  • ‪Starbucks (星巴克) - ‬10 min walk
  • ‪Subway赛百味 - ‬11 min walk
  • ‪贺野(紫藤路店) - ‬15 min walk
  • ‪米苔目面食馆 - ‬15 min walk
  • ‪阿坚师台菜 - ‬4 min drive

About this property

citizenM Shanghai Hongqiao

Upscale hotel near National Exhibition and Convention Center
Consider a stay at citizenM Shanghai Hongqiao and take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site vegetarian cuisine restaurant, canteenM, serves breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
You'll also enjoy perks such as:
  • Breakfast (surcharge), express check-out, and express check-in
  • A front-desk safe, multilingual staff, and a water dispenser
  • Free newspapers, an elevator, and coffee/tea in the lobby
  • Guest reviews say good things about the overall condition
Room features
All 303 rooms include comforts such as premium bedding and iPads, as well as perks like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Bathrooms with hydromassage showers and hair dryers
  • 30-inch flat-screen TVs with satellite channels
  • Refrigerators, heating, and daily housekeeping

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 11:00 AM for a fee: CNY 60 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • canteenM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 8 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels
  • iPad
  • iPod dock

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CNY 215
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately CNY 60 per person
  • Late check-out fee: CNY 215 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

citizenM Shanghai Hongqiao Hotel
citizenM Shanghai Hongqiao
citizenM Shanghai Hongqiao Hotel
citizenM Shanghai Hongqiao Shanghai
citizenM Shanghai Hongqiao Hotel Shanghai

Frequently asked questions

Is citizenM Shanghai Hongqiao pet-friendly?

No, pets are not allowed at this property.

What time is check-in at citizenM Shanghai Hongqiao?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at citizenM Shanghai Hongqiao?

Check-out is at 11:00 AM. Late check-out is available for CNY 215 (subject to availability).

Where is citizenM Shanghai Hongqiao located?

Located in Hongqiao, this hotel is within 3 mi (5 km) of Shanghai Zoo, Qibao Old Street, and Caohejing Hi-Tech Park. Hongqiao Int'l Pearl City and Laowai Street 101 are also within 3 mi (5 km). Longbai Xincun Station is 18 minutes by foot and Xingzhong Road Station is 18 minutes.

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citizenM Shanghai Hongqiao Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 103 reviews
Rating 8 - Good. 28 out of 103 reviews
Rating 6 - Okay. 5 out of 103 reviews
Rating 4 - Poor. 2 out of 103 reviews
Rating 2 - Terrible. 2 out of 103 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10

Nice staff. Very nice hotel and good facilities. Will live there again.
Stayed 4 nights in Dec 2018

10/10

Stayed 4 nights in Jan 2020

8/10

Stayed 1 night in Jan 2020

10/10

가성비좋습니다.
Stayed 2 nights in Nov 2019

8/10

The property is one of the new “Self check in” environments. The lobby is nice. The cafe area is actually pretty nice. The rooms are sparse. There is no kettle to boil water which is a BIG PROBLEM in China. You don’t even JOKE about drinking Unboiled water there. The bed is a king sized bed, but it’s wedged in the room, and up against the window. If you had two people one would have to crawl across the bed to their side, and then they would be sleeping against the window. No bath tub. Just a shower and toilet. The sink is tiny. The food is a different story. It’s dreadful. Everything on the menu is microwave crap slapped on a plate. The breakfast is awful as well. About the only thing worth eating was the cold cereal.
Stayed 2 nights in Jan 2020

6/10

호텔 위치 찾기 너무 어려워요 현지인들도 잘 모르는 곳에 숨어있어요
Stayed 2 nights in Dec 2019

8/10

他の方の評価にあるようにGoogleマップではホテルの位置が誤っていて現地で迷いましたが、Mixcモール、上海地鉄博物館の南側にあるということで何とか見つけられました。トリップアドバイザーでは正しい位置が分かります。 チェックイン、チェックアウトの時のスタッフの案内、朝食ビュッフェはしっかりしていて満足できました。 部屋はキングサイズベッドは想像以上に大きく大人２人が余裕です。設備はシャワートイレは広さが十分でしたが、室内照明がかなり暗く明るく出来なかったところが気になりました。本が読めないくらい薄暗いので手持ちのLEDライトで補助しました。全体的には満足できました。
Stayed 1 night in Jan 2020

10/10

Stayed 1 night in Dec 2019

2/10

싼 호텔을 찾는다면 모르겠으나 문이 고장나고 물이 안나오는 경험을 할 수 있음
Stayed 2 nights in Nov 2019

8/10

The hotel is very clean
Stayed 3 nights in Dec 2019

10/10

Stayed 2 nights in Dec 2019

8/10

Service is great.
Stayed 1 night in Dec 2019

6/10

Stayed 2 nights in Dec 2019

10/10

특이한 인테리어와 최첨단 체크인/아웃 시스템의 깔끔한 호텔이었습니다.
Stayed 2 nights in Nov 2019

8/10

Stayed 6 nights in Nov 2019

10/10

Stayed 2 nights in Nov 2019

10/10

Stayed 1 night in Nov 2019

10/10

Stayed 1 night in Nov 2019

10/10

很前卫，值得一住再住、早点的内容可以加强
Stayed 5 nights in Nov 2019

10/10

Stayed 4 nights in Nov 2019

10/10

環境很好,一樓公共區非常舒適 員工服務更是周到,每位人都笑咪咪的,會親切的與客人打招呼 有任何的問題,櫃台和房務阿姨也會隨時來幫忙解決
Stayed 7 nights in Nov 2019

10/10

兩天一夜的商務行程經歷過那麼多的飯店，這家的CP值爆表！
Stayed 1 night in Nov 2019

8/10

Stayed 8 nights in Nov 2019

8/10

in general, everything is fine and location is good, but if they could add more western items in the buffet breakfast, it will be better, now the choices of the breakfast is not too many choice, but still acceptable. I like the lobby and common areas in the lobby floor, which is very modern design, nice area to relax or to chat with friends.
Stayed 4 nights in Nov 2019

4/10

카운터에서 셀프로 체크인 해야 하고, 밤에 찬 바람이 술술 창틀로 들어옴. 택시가 찾지 못하고, 주변에 편의점이나 어떠한 가게도 없음. 조식은 사람 수 대비 아주 조금이어서 진짜 먹을 음식이 없었음.
Stayed 2 nights in Nov 2019