It's quite a sweet property and my room, a King Suite, was lovely and well appointed. However, major problems with communication. The Expedia page does note the front desk isn't staffed 24/7 - what's not explained is that there's no one around EVER, not even during business hours. This being the case, the property should be diligent about clear guest communication. Is checkout at 10 or 11 AM? I'm still not sure - Expedia site and guest notes in the room say different things. And of course, no way to ask anyone for clarification. It should be noted that the Executive Suite I was in was on the 3rd floor of a walk-up (no elevator). This should have been communicated in advance as it would make a different in how large a suitcase one brings - and of course, no one around to give you a hand with luggage so guests are left to drag suitcases up 3 storeys themselves. Had I known in advance, I would not have booked the suite - not fun to run up and down 2 flights of stairs repeatedly in heels during my work trip. I had no idea how to pay for my stay on my checkout day and spent 20 minutes looking around for staff (they send you an email afterward telling you to "check out online" by putting your credit card info in). Still haven't figured out how to get a proper receipt to claim as a business expense, despite messaging the property (no response as of yet). Poor communication and lack of details relayed made it a stressful stay. Too bad, as it would otherwise be a lovely spot.