“We booked a two-night stay at Siesta Palm Resort. On our first night, we found the pull-out sofa bed was in very poor condition. The mattress was so worn that you could feel the metal frame underneath, making it impossible to sleep comfortably.
The next morning, we asked to be moved to a room with two queen beds, but were told all rooms have the same setup: one queen bed and one pull-out sofa bed.
The front desk was not very helpful and told us that because we booked through a third party,...
“We booked a two-night stay at Siesta Palm Resort. On our first night, we found the pull-out sofa bed was in very poor condition. The mattress was so worn that you could feel the metal frame underneath, making it impossible to sleep comfortably.
The next morning, we asked to be moved to a room with two queen beds, but were told all rooms have the same setup: one queen bed and one pull-out sofa bed.
The front desk was not very helpful and told us that because we booked through a third party,...
George