The pool side is gorgeous!
Overall, the property is clean and tidy.
The domestic lady cleaner, Li Hoo (I can't remember her accurate name) was very pleasant and professional. Always smiling which warmed us! She cleans on 4th floor. We stayed in room 4__ from December 29th, 2022 to January 1st, 2023.
We are very upset that your property does not actually have a laundry facility. It was very misleading when I was booking via Expedia, it said "Laundry Facility" This was the reason why we book the property besides the resort- like photos.
Laundry facility is a must for a resort-like property like yours. Families like us travel light as we rather do our own laundry especially when our child has very sensitive skin and we bring our own mild detergent and fabric softener.
Other issue, we were placed in a room facing constructions for US$300 per night from December 29th. Really? What a ripped off! Your website only showed very beautiful photos which were also misleading.
Jeremy and a pleasant lady on January 1st, 2023, called our room to move us to the 5th floor room 523. Facing the beautiful view of the villas, pool side and the greenery. Finally! It was worth what we paid for..
