Dear Keric,We are not able to find any details in your comments that can help us identify the area for improvement. Please do share your feedback directly with Front Desk so that my colleagues can have the opportunity to serve you and ensure that your stay with us remains comfortable.Warm Regards,RolandGuest Experience Executive

Dear Dulaj,The Hotel Team is delighted to learn of your wonderful stay experience with us, from our hotel's excellent value and amazing hospitality team. It is always our pleasure to assist our arriving and departing guests with keeping their luggage safe and secure while they are away touring the city. We will be eagerly awaiting your next stay with Fragrance Hotel - Kovan! See you soon!Best Regards,ThaddaeusGuest Experience Executive

Dear bruce,Thank you for giving us a perfect rating! We are delighted that we are able to fulfil all expectations of your stay. We look forward to welcoming you back for another splendid stay!Warm Regards,RolandGuest Experience Executive

Dear bruce,The Hotel Team is pleased to receive your perfect rating. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

Dear Mun-Yee,We appreciate your review but we CANNOT agree with your comments. Singapore is one of the safest cities in the world while Serangoon is a very authentic and peaceful neighbourhood estate. Hence, I cannot understand your cause of concern. Our photos are taken by professional photographers and most of our guests find that they are a good representation of the design of our rooms. We will strive and continue to to make each stay as comfortable and affordable for all our guests.Warm Regards,RolandGuest Experience Executive

Dear Motohiro,We appreciate your review and thank you for staying with us. Our hotel is very attractive and recommended for travellers looking to vacation in Singapore regardless of nationality. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Dear CAROLINA,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

Dear Amos,Thank you for staying with us and writing a detailed reivew of your stay. As the majority of the hotel guests would be spending their entire day out of the hotel exploring the city sights they would consider the hotel TV programmes as secondary entertainment. We will look into how we can improve our offerings for a better experience. Warm Regards, Stanley Guest Relations Executive

Dear Guest,Thank you for taking time to leave a great review for our hotel.It has been a pleasure to serve you well.Warm Regards,ThaddaeusGuest Experience Executive

Dear Lye,We appreciate your kind compliments on our clean rooms and great prices. We look forward to welcoming you back to our hotel in the future.Warm Regards, Stanley Guest Relations Executive

Dear Kok cheon, Thank you for taking time to rate your positive stay experience here. The Hotel Team will continue in its efforts to further improve its service standards and facilities. The Hotel Team looks forward to be of service to you again. Regards, Cynthia Senior Customer Relations Executive

Dear Hotel Guest, The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit! Regards, Jack Chee Senior Customer Relations Manager