Thank you for taking the time to share with us your experience. We appreciate your feedback on our hotel which in fact we are refurbishing all the rooms and would be complete by early next year. We hope this will not affect you in choosing to stay with us in future and look forward to welcome you back to the hotel soon!

Thank you for taking the time to share your experience about your recent stay with us. We are glad to hear that you had a great experience staying with us. We would be delighted to see you again in the near future.

Dear Yong Woo Thank you for sharing your feedback which we deeply appreciate. We are happy you had a wonderful stay at Hotel Royal @ Queens Singapore. We hope to see you again. Sincerely

Good morning Hye Yeong Thank you for taking the time and caring enough to bring this matter to our attention. It is with regret to learn of your satisfaction and we sincerely apologise that we were unable to fully meet your expectations on this occasion. We always appreciate comments from our value guest as this will enable us to improve more to meet our guest‘s needs. Our management team is working on improving the areas highlighted in your helpful feedback and we hope that you re-consider your decision and will stay with us again. Sincerely

Dear Sir/Madam We are sorry that you experience did not meet your expectations, please allow us to express our sincere apologies. Your valuable feedback is highly appreciate and we will share these team to ensure appropriate measures will be taken to improve the aspects highlighted. Sincerely

Good morning Mr Jacob Thank you for sharing your feedback. We are happy you had a pleasant stay with us. Sincerely

Good morning Sir/Madam Thank you for sharing your feedback which we deeply appreciate. You require to use your key card to access to the gym. Please accept our sincere apologies and we hope to see you again. Thank you.