Small Hope, St. John hotel rooms at the Marriott Hotels & Resorts

"Room was clean, the staff was friendly. Only downside was that the room was a ready a bit later than expected. The place is convenient and a short drive to different upscale restaurants. "

"A little outdated, but close to restaurants and shops. My main thing was the beach. I wasn't staying in my room all day. The staff was nice and helpful. "

"Staff was amazing and very hospitable. Room was cleaned daily and fresh toiletries provided. From the moment we arrived to the moment we departed we were greeted by every staff member we passed. The property was clean, quiet, and well maintained."

"Staff is very responsive. "

"Food was all really good. Fresh eggs made how you like them every morning. Lots of great lunch and dinner options. Plan on eating off resort a couple times. Very friendly people and great restaurants"

"WiFi was down nearly 50% of the time & no H20 for nearly 8 (daytime) hours "

"I trapped up with my two young children ages 5 and 10.The staff was very friendly, the pool and garden area were kept nicely.The rooms were very clean especially Aunty June she went out of her way to be nice and sweet to my children. The day we were leaving my flight was leaving till six in the evening and they accommodated us with our room that we can shower, which is very nice thank you so much. We’ll be back again. Thank you so much for all the kindness and tip about your beautiful island Diana B."

"Beautiful ocean view. "

"The stay was stressful we had a hot tub in our room that did not work for 5 days of our 7 day stay. We had maintenance men every evening in our room for 3 visits to work this hot tub. As it was our 40th anniversary this was invasive of our privacy. Abidah sent up a champagne which was popped with the intention of enjoying in the feature in hot tub which was a surprise to my husband it never got drunk as hot tub never worked and the whole special experience was spoilt with 2 maintenance me in our room who took 1.5 hours to work then too late to sit in hot tub as dinner was going to finish at 8.30pm. Requested another champagne bottle to relive experience not given. The hotub was either too hot to sit in over 470 celcius scorching or too cold. Requested a room change was not able to do this it was refused. Everyday was stressful arguing with maintenance reception staff who all made out we were not using correctly yet maintenance men had to come and correct each night. Requested to speak to manager not on site! Spoke to other guests on site for their experience who advised their hot tubs worked and did not have maintenance men coming in and out of their room making silly comments like we go to each room to fill and refill every hotub. We sat on our balcony with towels over us waiting for maintenance men each night NOT OKAY! I booked this resort to surprise my husband for our 40th anniversary. The staff advised they have logged this complaint and I am looking for a rebate. "