Dear Oleg,Thank you for your rating and review. I am sorry to hear the above-mentioned very serious comments. Please note that your feedback is extremely valuable to us. We are famous for all our dedicated and helpful team members and what you described is not the way we operate as per standard. Being hospitality professionals, we are always doing our best to assist our valued guests and make their stay comfortable, ensuring they leave our property with a desire to return. Since we do take these cases very seriously and eagerness to find solutions is at the core of what our team does, we will be grateful if you could contact us and provide more details. We look forward to hearing from you.Best regards, Wolfgang Paczulla General Manager

Dear Madan,Thank you for your rating and review. I am delighted to hear that everything during your stay with us except the AC in your room was top notch. Kindly note that we will immediately look into the matter. We can't wait to welcome you again.Warm regards, Wolfgang Paczulla General Manager

Dear Raul,Thank you for your excellent rating.We can't wait to welcome you again as our guest. Kind regards,Wolfgang PaczullaGeneral Manager

Dear Robert,Thank you for your rating and kind review.I am glad to hear that you liked our spacious rooms and the central location we have. However, I am sorry to hear the above-mentioned about the shower drain in your bathroom. Please note that your feedback is extremely valuable to us, and we will take the necessary actions for improvement. We look forward to welcoming you again in the nearest future.Warm regards,Wolfgang PaczullaGeneral Manager

Dear Daniel,Thank you for your excellent rating.I am happy to hear that everything during your stay at Hyatt Regency Sofia was amazing and your are pleased with the service provided by our dedicated staff members, the upgrade provided with access to our Regency Club and our great fitness center with high quality equipment. We look forward to welcoming you again.Best regards,Wolfgang PaczullaGeneral Manager

Dear Plamen,Thank you for choosing to stay at Hyatt Regency Sofia. We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Hakki,Thank you for your rating.We can't wait to welcome you again in the nearest future.Best regards,Wolfgang PaczullaGeneral Manager

Dear Petar,Thank you for your excellent rating and review.It's a pleasure to hear that you had a great stay at Hyatt Regency Sofia, and you enjoyed our central location, the level of cleanliness in our hotel, the service provided by our committed staff members, and Ortus Wellness. Your feedback is much appreciated, and it will be shared with the team. We look forward to your return.Warm regards,Wolfgang PaczullaGeneral Manager

Dear Daniel, Thank you for choosing to stay at Hyatt Regency Sofia.It is a delight to hear that you liked the service provided by our committed staff members, the delicious breakfast we serve and our spacious rooms. We look forward to your next visit.Warm regards,Wolfgang PaczullaGeneral Manager

Dear Konstantinos,Thank you for your rating.We look forward to your return.Best regards,Wolfgang PaczullaGeneral Manager

Dear Guest,Thank you for your kind words. I am delighted to hear that you felt at home at Hyatt Regency Sofia and everything during your stay was perfect. Guest satisfaction is extremely important to us, and your feedback will be shared with the team. We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Yulia,Thank you for choosing to stay at Hyatt Regency Sofia. I am delighted to hear that you had a perfect weekend for two in our hotel. We look forward to welcoming you again in the nearest future.Kind regards, Wolfgang Paczulla General Manager

Dear Guest,Thank you for your excellent rating and kind words.It's a delight to hear that you had a lovely stay at Hyatt Regency Sofia. I am also happy to find out that you enjoyed our spacious rooms with comfortable beds and stylish bathrooms, and Ortus Wellness with its great facilities and well-equipped fitness center. On another note, I am sorry to hear that our breakfast and restaurant didn't meet your expectations. We are always aiming to provide the highest quality food but nevertheless, there is always room for improvement so many thanks for your valuable feedback. We look forward to welcoming you again in the nearest future.Warm regards,Wolfgang PaczullaGeneral Manager

Dear Paul,Thank you for your 5-star rating.It's a pleasure to hear that you enjoyed your stay with us, and you liked our spacious rooms. We look forward to welcoming you again.Kind regards,Wolfgang PaczullaGeneral Manager

Dear Izima-Malaki,Thank you for choosing to stay at Hyatt Regency Sofia. It's a pleasure to hear that you enjoyed our central location. We can't wait to welcome you again.Best regards, Wolfgang Paczulla General Manager

Dear Igor,Thank you for your excellent rating and kind review. I am delighted to hear that you enjoyed your stay with us, and the service provided by our dedicated staff members. I am more than happy to find out that Hyatt Regency Sofia is your favorite hotel in Bulgaria.We look forward to welcoming you again in the nearest future.Warm regards, Wolfgang Paczulla General Manager

Dear Eduardo, Thank you for your excellent rating and kind review.I am pleased to hear that you find Hyatt Regency Sofia the best hotel in the city. It's also a pleasure to know that you liked The Scene Rooftop Bar with its beautiful view and our equipped with the latest TechnoGym machines Fitness Center. We look forward to welcoming you again in the nearest future.Warm regards,Wolfgang PaczullaGeneral Manager

Dear Ivelina,Thank you for choosing to stay at Hyatt Regency Sofia. I am delighted to hear that you enjoyed our central location, the service provided by our committed staff members, the convenient underground car park we have, and The Scene Rooftop Bar with its beautiful view. Your feedback is highly appreciated, and it will be shared with the whole team. Thank you for recommending us and we look forward to welcoming you again in the nearest future.Kind regards, Wolfgang Paczulla General Manager

Dear Ravi,Thank you for choosing to stay at Hyatt Regency Sofia.We can't wait to welcome you again.Warm regards, Wolfgang Paczulla General Manager

Dear LUIS ALBERTO,Thank you for choosing to stay at Hyatt Regency Sofia. It's a pleasure to know that you find our hotel excellent in all aspects. I am happy to hear that you enjoyed our spacious rooms with beautiful terraces, great bathrooms and comfortable beds. It's also a delight to find out that you liked the delicious breakfast we serve and our central location. Your feedback is of great importance to us, and it will be shared with the whole team. Thank you for recommending us and we look forward to welcoming you again as our guest in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Chaim,Thank you for your 5-star rating.We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Guest,Thank you for choosing to stay at Hyatt Regency Sofia. We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Omer,Thank you for your 5-star rating.We look forward to welcoming you again in the nearest future.Best regards,Wolfgang PaczullaGeneral Manager

Dear Bjorg,Thank you for taking the time to review your recent stay with us. It's a delight to hear that you enjoyed our comfortable and spacious rooms, and the delicious breakfast we serve. However, I am sorry to hear that the service provided by some of our staff members did not meet your expectations. Your recent experience is unacceptable and certainly not living up to the Hyatt standard we always aim to achieve. Please note that your feedback is extremely valuable to us, and we will take the necessary actions for improvement.We look forward to welcoming you again and make sure you have an impeccable stay. Kind regards,Wolfgang PaczullaGeneral Manager

Dear Daniel,Thank you for your 5-star rating.It's a delight to hear that you enjoyed our beautiful hotel, the central location we have, the delicious food we serve, and the service provided by our committed staff. We can't wait to welcome you again.Best regards,Wolfgang PaczullaGeneral Manager

Dear Daniel,Thank you for your excellent rating.We can't wait to welcome you again in the nearest future.Kind regards,Wolfgang PaczullaGeneral Manager

Dear Bjorg,Thank you for choosing to stay at Hyatt Regency Sofia. I am delighted to hear that you enjoyed our comfortable beds, great rooms and the delicious breakfast we serve. We look forward to welcoming you again in the nearest future.Warmest regards, Wolfgang Paczulla General Manager

Dear Igne,Thank you for your 5-star rating and kind review. It's a pleasure to know that you find our hotel great, and you liked our central location and spacious rooms. We can't wait to welcome you again.Warmest regards, Wolfgang Paczulla General Manager

Dear Louise Christine,Thank you for choosing to stay at Hyatt Regency Sofia. I am delighted to hear that you enjoyed our central location, the parking spaces we provide, our delicious breakfast and the spacious rooms we have. Your feedback is extremely valuable to us, and it will be shared with the whole team. We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Liat,Thank you for your excellent rating. We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Guest,Thank you for choosing to stay at Hyatt Regency Sofia.It is a pleasure to hear that you enjoyed our central location, spacious and comfortable rooms, and our pool. The temperature of the water is indeed 31 degrees during the winter and 29 degrees during the summer. Your kind words are much appreciated, and I will make sure to pass them on to all our team members.On another note, I am extremely sorry to hear the above mentioned as it is certainly not living up to the Hyatt standard we always aim to achieve. Please accept my apologies and rest assured that my colleagues and I will immediately investigate the matter and take the necessary actions to prevent a similar scenario in the future. Likewise, we are always aiming for the highest quality food in our property and to provide a varied choice for every guest's taste, however there is always room for improvement so many thanks for your valuable feedback.We hope to have the opportunity to welcome you again in our property and regain your trust.Warmest regards,Wolfgang PaczullaGeneral Manager

Dear Pedro,Thank you for choosing Hyatt Regency Sofia.It’s a pleasure to hear that you enjoyed your stay with us, and the service provided by our committed staff members, particularly at our Front Office. I'm glad to hear that you appreciated Ortus Wellness and its facilities. On another note, we are always aiming for the highest quality service to be delivered to our valued guests, such as you. Therefore, I am surprised to hear the service our rooftop bar did not meet your expectations. Your feedback is extremely valuable to us, and we will make sure to prevent a similar scenario in the future. Thank you for your 5-star rating and we can't wait until your return in Sofia.Warmest regards,Wolfgang PaczullaGeneral Manager

Dear Guest,Thank you for your excellent rating. We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Katherine,Thank you for choosing Hyatt Regency Sofia.It is a pleasure to hear that you had a lovely stay in our hotel. I am more than happy to know that you enjoyed our central location and the fantastic Ortus Wellness with great facilities. On another note, I am sorry to hear that you were not able to enjoy The Scene. The contact details of our rooftop bar are displayed on our website and Social Media, and they are highlighted upon check-in in order for our guests to be informed in advance and make a booking. We look forward to welcoming you again soon.Best regards,Wolfgang PaczullaGeneral Manager

Dear Guest,Thank you for choosing Hyatt Regency Sofia. I am delighted to hear that you enjoyed the service provided by our committed staff, the delicious breakfast served in our property and our large rooms.We look forward to welcoming you again in the nearest future.Best regards, Wolfgang Paczulla General Manager

Dear Athanasios,Thank you for your excellent rating. We can’t wait to welcome you again.Warmest regards,Wolfgang PaczullaGeneral Manager

Dear Rony,Thank you for your excellent rating. We can’t wait to welcome you again.Warmest regards,Wolfgang PaczullaGeneral Manager

Dear Fran,Thank you for your excellent rating. We look forward to welcoming you again.Warmest regards,Wolfgang PaczullaGeneral Manager

Dear Rasmus,Thank you for choosing Hyatt Regency Sofia. I am delighted to hear that you loved our hotel and its modern facilities. Guest satisfaction is extremely important to us and we thank you for your valuable feedback.We look forward to welcoming you again in the nearest future.Warmest regards, Wolfgang Paczulla General Manager

Dear Casper, Thank you for choosing Hyatt Regency Sofia and being our loyal guest. I am very glad you enjoy your time with and look forward to welcoming you again soon. Best regards, Wolfgang Paczulla General Manager

Dear Emil, Thank you for taking the time to share your valuable feedback with us. I am really sorry to hear about the drawback you experienced during check-in. Please accept my apologies and we do hope to have the opportunity to welcome you again and make things right. Best regards, Wolfgang Paczulla General Manager

Dear Daniel, Thank you for taking the time to share your valuable feedback with us. I am very glad you enjoy our central location, spacious rooms and thoughtful amenities. I am sorry to hear, however, about the drawbacks you experienced during your stay. Please accept my apologies and rest assured the necessary measures have been taken so this remains an isolated case. We hope to have the opportunity to welcome you again soon and make sure you have an impeccable stay. Best regards, Wolfgang Paczulla General Manager

Dear AYENI, Thank you for choosing Hyatt Regency Sofia and taking the time to review your stay. It is lovely to know how much you enjoyed your time with us and we look forward to welcoming you again in the very near future. Best regards, Wolfgang Paczulla General Manager