외관

메트로폴리탄 호텔 소피아, 어 멤버 오브 래디슨 인디비두얼스 여행 후기

4 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 559개 이용 후기 중 359개" "
평점 8 - 좋아요. 559개 이용 후기 중 151개" "
평점 6 - 괜찮아요. 559개 이용 후기 중 27개" "
평점 4 - 별로예요. 559개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 559개 이용 후기 중 7개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Ilse

2023년 5월에 2박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 5월 29일
Dear Mrs. Ilse,Thank you for taking the time to share your feedback from your visit to Metropolitan Hotel Sofia, a member of Radisson Individuals.We are delighted to have met your every expectation and made your stay memorable. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

8/10 - 좋아요

Sangik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
메트로폴리탄 호텔 소피아
도심에서는 떨어져 있으나 공항에 가깝습니다
2020년 2월에 2박 숙박함
답변 제공: Ivelina Zhelyazkova, Sales and Marketing 님, 2020년 2월 18일
Dear Sangik, We highly appreciate you taking time to publish your feedback! We are happy that you find our location convenient and we hope to welcome you again at Metropolitan Hotel Sofia. Kind regards, Metropolitan Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: Ivelina Zhelyazkova, Sales & Marketing 님, 2019년 6월 24일
Dear valued guest, Thank you for sharing a feedback! We hope to welcome you again in the future! Kind regards,

8/10 - 좋아요

KWANGSUN 님, Boston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원들이 아주 친절해요
직원들의 친절도는 아주 좋았습니다. 렌트카를 빌릴 수없는 늦은 시간에 갑작스럽게 연락했는데도 셔틀버스를 보내주어 안전하게 호텔로 올 수 있었습니다. 또한 아침식사도 아주 훌륭했습니다.
2018년 10월에 1박 숙박함

8/10 - 좋아요

Eunjeung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Gergana

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

IVAN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2024년 1월 29일
Dear Guest, Thank you for your review.Our team is looking forward to welcoming you again soon!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Gergana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2024년 1월 29일
Dear Guest, Thank you for your feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Andreas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top Hotel für Business...
2023년 12월에 2박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 12월 6일
Dear Mr. Andreas,Thank you for your great feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Wilko

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 12월 6일
Dear Mr. Wilko,Thank you for your great feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 11월 20일
Dear guest,We are grateful and proud to have received such a great score from your feedback.We look forward to your next stay with us.Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Stephane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 11월 20일
Dear Mrs. Stephane,Thank you for the excellent review. We are proud to have hosted you while in town.We look forward to your next stay!Sincerely,Nikolay Milanov

6/10 - 괜찮아요

Biser Vurov

2023년 10월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 11월 20일
Dear Mr. Vurov,Thank you for your feedback.We are sorry that we have not been able to provide a service worthy of a higher score.We hope to be able to make up for it and create other memorable experiences together again soon!Sincerely,Nikolay Milanov

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 11월 8일
Dear Mark,Thank you for your review.We are glad to have hosted you for a comfortable stay..We look forward to your next trip to Sofia!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Iman

2023년 11월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 11월 8일
Dear Iman,Thank you for your feedback.We are proud to have provided great service and a comfortable stay.We look forward to welcoming you again soon!Sincerely,Nikolay Milanov

2/10 - 너무 별로예요

Mehmed

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 11월 5일
Dear guest,We are sorry to see that we were not able to meet your expectations while staying with us.Our team is looking forward to welcoming you again soon and turning your impressions around for the better.Sincerely,Nikolay Milanov

6/10 - 괜찮아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Some very petty rules but otherwise ok
The hotel was good, your webpage on the hotel needs updating as I says you get a free breakfast and they refused, so cost me 200 for something I was expecting to come with the room,also I was enquiring regarding the free transfer to the airport and because my departure from the hotel was 1 o’clock I was told that I would have to pay a subsidy for after 12 which it doesn’t show so I got there another way as I felt I had paid a good amount for the suite in stayed in and refused to give them any more, probably cutting off my nose to spite my face but I’m like that
2023년 10월에 7박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 11월 5일
Dear Mr. Anthony,Thank you for taking the time to review your stay with Metropolitan Hotel Sofia, a member of Radisson Individuals.We are glad to have hosted you while in town and are sorry to read that you were disappointed by some aspects of it. Our own webpage states clearly what meal plan a guest has chosen for their stay, but we cannot guarantee the same for third party pages.Our management showed compassion and flexibility in your case and offered a discounted rate for the breakfast.On your check-out you were also provided with a complimentary airport shuttle to show again, our hospitality and strive for providing a comfortable stay.Our team is looking forward to your next trip to town and welcoming you again.Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Rowena

2023년 10월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 11월 20일
Dear Mrs. Rowena,Thank you for the excellent feedback. We hope to welcome you again on your next trip to town.Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Elvan Yildiz

2023년 10월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 10월 21일
Dear Mr. Yildiz,Thank you for rating your experience at Metropolitan Hotel Sofia, a member of Radisson Individuals.We are proud to have provided an accommodation worthy of such an excellent feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

GILAD 님, Voluntari

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for business meetings, and easy access to/from airport. Good restaurante, clean big rooms, and friendly staff.
2023년 10월에 2박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 10월 6일
Dear Guest,Thank you for taking the time to review your stay at Metropolitan Hotel Sofia, a member of Radisson Individuals.We are proud to have received such an amazing feedback. Our team is eager to welcome you again!Sincerely,Nikolay Milanov

4/10 - 별로예요

Ivaylo

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 11월 5일
Dear guest,We are sorry to see that we were not able to meet your expectations while staying with us.We hope to welcome you again and make up for any of the shortcomings you might have experienced.Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Danail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free shuttle to the airport
2023년 9월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 10월 2일
Dear Mr. Danail,Thank you for sharing your feedback after the stay with us.We are proud to have offered service worthy of the highest possible score.We are looking forward to your next stay!Sincerely,Nikolay Milanov

6/10 - 괜찮아요

Geneva

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Customer Service was horrible, unfriendly staff and overpriced for what it is.
2023년 9월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 10월 6일
Dear Guest,Thank you for taking the time to review your stay at Metropolitan Hotel Sofia, a member of Radisson Individuals.We value all guest feedback and would like to know on which occasion did our team let you down and was horrible and unfriendly with you. We would appreciate if you tell us more about it.We hope to be able to resolve any standing issues and to welcome you again!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Jatinder

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 10월 2일
Dear Mr. Jatinder,Thank you for staying with us yet again.We are proud to have met your every expectation.Our team is looking forward to welcoming you again!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Biser Vurov

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel.
2023년 9월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 9월 25일
Dear Mr. Vurov,Thank you for the kind words and deciding to share your impressions.We are looking forward to welcoming you again!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

lalit

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable and people friendly hotel Great place at reasonable price. Highly recommend
2023년 9월에 2박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 9월 25일
Dear Lalit,Thank you for sharing your feedback.We are proud to have hosted you for such an amazing experience!We look forward to seeing you again.Sincerely,Nikolay Milanov

8/10 - 좋아요

J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
short stay in Sofia
very close to the airport so convenient. Welcoming hotel for a short visit to Sofia. Use it all the time and thoroughly recommend it
2023년 9월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 9월 25일
Dear Guest,We are happy to see the review of your experience with us while in town.We look forward to your next stay!Sincerely,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

10/10 - 훌륭해요

Dimitrinka 님, South Yarmouth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 9월 25일
Dear Dimitrinka,Thank you for staying with us and reviewing your experience at Metropolitan Hotel Sofia, a member of Radisson Individuals.Sincerely,Nikolay Milanov

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel with only one problem
Good location. Helpful employees. Appreciate the shuttle. For me the exercise facilities are the most important and they only have a single functional aerobic machine. This is enough to make me likely not come back.
2023년 9월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 9월 24일
Dear Mr. David,Thank you for taking the time to review your stay!We appreciate your feedback for the kind words and also for giving us a direction to improve on.We will be happy to welcome you again!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

meshal

2023년 9월에 2박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 10월 2일
Dear Guest,Thank you for reviewing your stay with us.We are proud to have offered such excellent service.Our team is looking forward to your next stay!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Near the Mega Mall with a large supermarket
2023년 9월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 9월 10일
Dear Michael,Thank you for sharing your thoughts on the experience you had with us!Sincerely,Nikolay Milanov

4/10 - 별로예요

Vadym

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Way overpriced for what you get. First of all the hotel hasn’t been renovated since probably 1990s or 2000s. The rooms are dark and barely lit and only basic toiletry provided. No hair conditioner for example. The service is appropriate to the era: we had an early flight and had to be in the airport at 6:50am. When we tried to book the advertised “free airport transfer” we’ve been told the the shuttle departs only at the beginning of an hour, so we had a choice either wake up another hour earlier and spend an extra hour sitting in the airport, or get there late. We chose ordering a taxi at our own expense. Breakfasts are an extra option like in many hotels in Bulgaria and we had prepaid one when we booked the room. But despite the fact that the hotel is close to the airport and many travelers choose it because of this, the hotel does not offer nether early breakfasts (before 7:00 on the weekends) nor lunchboxes, nor any other form of compensation for the service for which they took extra money but never provided. I would advice everyone to avoid this hotel. There are good alternatives in the same area which offer way better accommodation for the same or lower price.
2023년 9월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 9월 3일
Dear Vadym, Thank you for taking the time to review your stay at Metropolitan Hotel Sofia, a member of Radisson Individuals.We greatly appreciate all of feedback of all our guests.We understand that our rooms are not showcasing the latest in the accommodation furniture, as the one in our rooms has not been changed since our opening in 2008. This is however going to change very soon!We would like to let you know that we provide everything but hair conditioner in our bathrooms, including Shampoo, Body Lotion and Shower Gel.Our free transfer shuttle is available on every hour as we have to be sure that considering all variables on our way to and from the airport we can make it back in time for the next scheduled transport.Our hotel does offer breakfast boxes to everyone who would like to leave the hotel before the start of the breakfast. Our guests rate our BBoxes very highly too. Compensation, however is not possible for reservations not made directly with us.We hope you understand our standpoint and to welcome you again soon and turn your first impressions around for the better.Sincerely,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

8/10 - 좋아요

Abbas

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 9월 3일
Dear Guest.Thank you for the feedback!We look forward to your next stay.Sincerely,Nikolay Milanov

4/10 - 별로예요

Mirella

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Für solche Preise war das Zimmer ned so schon .. bad war Katastrophe.. man hat schon gesehen beim Badewanne Schimmel Flecken und Decke war mit nassen pflecke….ein Tag gabt es keine tv und habe angerufen beim Rezeption und wurde mich gesagt die schauen sich es an … keine Antwort mehr nach gute Stund hab ich angerufen und das Antwort war : wir haben in diese Zeit keine Techniker erst morgen und da Uhrzeit war 19:00 Dann am nachste Tag bin mit Zwang aufgewacht von Bohrmaschinen gereuche es war echt Laut .. bin aus gegangen und erst am Abend zurück und war immer noch laut ..😡 Letzte Nacht hab vl 5 std geschlafen weil es ganze Nacht laut war von Zimmer neben mir und oben … Letztes Jahr war alles super aber diesmal war eine Katastrophe… wurde nie wieder in diese hotel und wurde ich es nicht weiter empfehlen..
2023년 8월에 3박 숙박함
답변 제공: Martina Bojanska 님, 2023년 8월 24일
Liebe Mirella,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre persönlichen Erfahrungen mit uns zu teilen. Ihr Feedback hat einen immensen Wert und dient uns als treibende Kraft, um unsere erstklassigen Gastfreundschaftsdienste kontinuierlich zu verbessern.Wir bedauern zutiefst die Unannehmlichkeiten, die Ihnen während Ihres letzten Aufenthalts entstanden sind. Während wir sorgfältig Planen und Vorbereiten für notwendige Renovierungen, um die Standards des Hotels aufrechtzuerhalten, gibt es Situationen, in denen dringende Reparaturen notwendig werden, um einen nahtlosen Service rund um die Uhr sicherzustellen. Bitte wissen Sie, dass wir gerne eine kostenlose Zimmeränderung arrangiert hätten, um Ihre Bequemlichkeit zu gewährleisten, wenn Sie sich an uns gewandt hätten.Es erwärmt unsere Herzen zu erfahren, dass Ihr vorheriger Aufenthalt außergewöhnlich war, und wir hoffen aufrichtig, die Gelegenheit zu haben, Sie erneut willkommen zu heißen. Ich persönlich versichere Ihnen, dass Ihr nächster Besuch von der außergewöhnlichen Erfahrung geprägt sein wird, die Sie verdienen. Erlauben Sie mir, die Vorbereitungen für Ihren bevorstehenden Aufenthalt zu überwachen, und zögern Sie nicht, mich direkt unter martina.bojanska@radissonindividuals.com zu kontaktieren.Mit herzlichen Grüßen,Martina Bojanska General Manager

10/10 - 훌륭해요

Duncan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service from the staff. Great Buffet in the morning!
2023년 8월에 1박 숙박함
답변 제공: Martina Bojanska 님, 2023년 8월 24일
Dear Duncan,Thank you for taking the time to share your feedback from your visit to Metropolitan Hotel Sofia, a member of Radisson Individuals.We are delighted to read from your review that you enjoyed our breakfast buffet and we also appreciate you pointing out the excellent service you received from our team. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Metropolitan Hotel Sofia, a member of Radisson Individuals, I look forward to welcoming you back.Sincerely, Martina BojanskaGeneral Manager

10/10 - 훌륭해요

Iliana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel and will be back again!
2023년 8월에 1박 숙박함
답변 제공: Martina Bojanska 님, 2023년 8월 24일
Dear Iliana,Thank you for your amazing review!We are truly honored to read that you enjoyed your recent stay with us and it will be our pleasure to welcome you back soon. Sincerely, Martina BojanskaGeneral Manager

8/10 - 좋아요

Vanya

가족 여행
좋아요: 편의 시설/서비스
Very clean, but a little bit run down carpet. I was pleasantly surprised by the complimentary water. Would be better to have a coffee maker instead of instant coffee
2023년 7월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 7월 31일
Dear Vanya,Thank you for taking the time to review your stay with us.We are proud to have offered you an exemplary experience while in town and are thankful for your guest insight and for helping us improve on future stays.We look forward to welcoming you again as our guest!Sincerely,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

10/10 - 훌륭해요

Ingun

2023년 7월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 7월 27일
Dear guest,Thank you for taking the time to review your stay with us.We are proud to have offered you an experience, which you rate so highly.We are excited to have you as our guest on your next visit to town.Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Kalinka

2023년 7월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 9월 3일
Dear Guest.We are glad to have provided excellent service for your stay in town!We look forward to your next stay.Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Evgeni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice, cosy and clean place.
2023년 7월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 7월 20일
Dear Evgeni,Thank you for taking the time to review your experience with us.We are glad to see that everything was up to your expectations and managed to provide a memorable stay in Sofia.We look forward to your next visit!Sincerely,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious and comfortable room. Great breakfast
2023년 7월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 7월 3일
Dear Angela, Thank you for taking the time to review your experience with us. It means a lot for our team to have left such you with such memories of your visit.We are looking forward to your next stay with us!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms and very clean. Abundant breakfast
2023년 6월에 2박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 7월 3일
Dear Angela, Thank you for taking the time to review your experience with us. It means a lot for our team to have left such you with such memories of your visit.We are looking forward to your next stay with us!Sincerely,Nikolay Milanov

10/10 - 훌륭해요

Kate

2023년 6월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 6월 8일
Dear Kate,Thank you for your feedback.We are proud to receive such high praise.We look forward to your next stay!Sincerely,Nikolay Milanov

8/10 - 좋아요

Boyan 님, San Diego

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room size and bedding was better than most other pkaces
2023년 5월에 2박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 6월 5일
Dear Boyan, Thank you for sharing your thoughts about your stay with us.We are glad to have provided an experience, worth remembering.We are looking forward to welcoming you again soon!Best regards,Nikolay Milanov Metropolitan Hotel Sofia, a member of Radisson Individuals

8/10 - 좋아요

Qiang

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 5월 29일
Dear Mr. Zheng, Thank you for taking the time to share your feedback from your visit to Metropolitan Hotel Sofia, a member of Radisson Individuals.We are delighted to have received such an excellent review, which is exactly what our whole team is striving for. It is always a pleasure to have you as our guest and on behalf of all at Metropolitan Hotel Sofia, a member of Radisson Individuals, we look forward to welcoming you back.Sincerely, Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

10/10 - 훌륭해요

Vasil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 5월 30일
Dear Mr. Vasil,Thank you for taking the time to share your thoughts in the stay with us.We are delighted to have met and exceeded your every expectation.We would be happy to welcome you again as soon as your travels bring you back in town.Best regards,Nikolay Milanov

10/10 - 훌륭해요

Jacob

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great food, very close to the airport
2023년 4월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 5월 22일
Dear Mr. Jacob,Thank you for taking the time to review your experience with us.We are delighted to read that you have enjoyed your stay and our kitchen as well.We would love to welcome you back again soon!Best regards,Nikolay Milanov

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great option away from city center.
Good breakfast, quiet and comfortable room. The complimentary transfer to the airport was really helpful. The only two negatives were that the bathtub needs to be updated and the gym is quite small.
2023년 5월에 1박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 5월 17일
Dear Mr. James,Thank you for taking the time to share your experience at the Metropolitan Hotel Sofia, a member of Radisson Individuals.We are delighted to read that you have enjoyed your stay with us and also very thankful for pointing out where can we improve on for your and all other guests' future stays.It is always a pleasure to have you as a guest and we hope to welcome you again soon.Best regards,Nikolay Milanov

2/10 - 너무 별로예요

Tugrul

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Gece uçuşu sonrası, sabah saat 9:30 da hotele giriş yaptık. Yolculuk sebebiyle yorgun olmamız nedeniyle oda müsaitliği olmasına rağmen check in saatini 14:00 olduğunu erken giriş yapmak istersek oda ücretinin %60 ödeme yapmamız gerektiğini belirtiler. Yaklaşık yarım saat tartışma sonucunda saat 12:00 de check in yapıldı. 14 yaşında oğlum yorgunluktan resepsiyon koltuğunda uyu kaldı. Radisson kurallarının bu olduğu söylendi. Kesinlikle bir daha Radisson'da konaklama yapmam. Bu arada isim olarak Radisson ancak Hotel konfor ve hizmet alakası yoktu. Klima tam çalışmıyordu ve pencerenin kapanmasında problem vardı. Odayı tam ısıtamadık bildirmeze rağmen kontrol eden kişi problem olmadığını nazik olmayan bir tavırla ifade etti.
2023년 5월에 2박 숙박함
답변 제공: Nikolay Milanov 님, 2023년 5월 17일
Dear Mr. Tugrul,Thank you for taking the time to review your experience with us.We are sorry to hear that the room conditions disappointed you and we always try to solve such issues while you are still in-house precisely to avoid leaving such a bad impression on our guests.As for your wait on check- in, we all understand how tired you must have felt but please also have in mind that our team had already communicated to you prior to your arrival that check-in before 14:00 is subject to additional payment. This is not just Metropolitan or Radisson policy. Every hotel has defined check- in and check- out times. Still, check- in was done two hours earlier without additional payment as a kind gesture from us to You.Hope to have the opportunity to turn your impressions around on your next trip to town.Best regards,Nikolay Milanov