고급 침구, 오리/거위털 이불, 미니바, 객실 내 금고

더 로얄 수라카르타 헤리티지 - 핸드리튼 컬렉션 여행 후기

5 out of 5
더 로얄 수라카르타 헤리티지 - 핸드리튼 컬렉션
Jalan Slamet Riyadi No. 06, Surakarta, Central Java

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 143개 이용 후기 중 65개" "
평점 8 - 좋아요. 143개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 143개 이용 후기 중 14개" "
평점 4 - 별로예요. 143개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 143개 이용 후기 중 5개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

JEONGHWA

2022년 10월에 1박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 1월 4일
Dear Jeonghwa,Thank you for taking time to give rating of your experience. We appreciate so much your rating.We are glad that you enjoy your visit and we are looking forward to welcome you again at The Royal Surakarta Heritage Solo.Sincerely,Toat Edi WijayaGeneral Manager

10/10 - 훌륭해요

simjunyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함

6/10 - 괜찮아요

simjunyoung

2020년 9월에 1박 숙박함
답변 제공: Toat Edi Wijaya 님, 2020년 9월 24일
Dear Sim Jun Young, Thank you for taking the time to share your recent feedback with us by giving a rating. Allow me to express my sincere regret and apologies as I am distressed that we fell short of your expectations. Wishing to have an opportunity to communicate with you further in order to understand the detail what you have experienced during your stay and having another chance to create memorable experiences in your forth coming stay at The Royal Surakarta Heritage Solo - MGallery Hotel collection Sincerely, Toat Edi Wijaya General Manager

6/10 - 괜찮아요

simjunyoung

별로예요: 직원 및 서비스
2020년 8월에 1박 숙박함
답변 제공: Toat Edi Wijaya 님, 2020년 9월 3일
Dear Simjunyoung, Thank you for stay with us, and thank you for taking time to give rating of your stay experience. We appreciate so much your rating. We would sincerely appreciate an opportunity to communicate with you further in order to understand in detail what you experienced during your stay. We would be very grateful to have an opportunity to regain your trust in The Royal Surakarta Heritage Solo - MGallery Hotel collection Sincerely, Toat Edi Wijaya General Manager

2/10 - 너무 별로예요

Junwon

2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Kristian 님, Victoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Toat Edi Wijaya ( General Manager ) 님, 2024년 1월 22일
Dear Mr. Kristian, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 - 훌륭해요

Wesley Eric

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Toat Edi Wijaya ( General Manager ) 님, 2024년 1월 14일
Dear Mr.Wesley Eric,Warm Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team. We are sure that your experience will be a motivation for all staff to continue to strive to improve service quality. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay at our place. Best regards,

6/10 - 괜찮아요

Nao

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

8/10 - 좋아요

Daniel 님, Vaughan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is amazing and breakfast is very good. Rooms can be cleaner - specially lamp sheds and toilet was leaking a bit. The main concern I had was contacting the property before arrival to arrange a shuttle from airport- called, tried chatting via whatsup but couldn’t get any help
2023년 11월에 6박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 11월 23일
Dear Mr.Daniel,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 - 훌륭해요

Basalamah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 10월 13일
Dear Mr/Mrs. Basalamah , We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 - 좋아요

KOJI

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
総合的には、安い価格なのに贅沢できて満足した 良い点 館内のインテリアやアートなど調度品、朝のロビーでのガムラン演奏など、ジャワらしい雰囲気が味わえる 朝食ビュッフェは種類豊富、味も良く、大変、満足した 悪い点 建物、設備が古い。例えば、防音が悪い。USBの充電ポートがない。浴槽の排水が流れない。など 通りから音が騒がしかったし、隣の部屋から会話や生活音が大きく聞こえた。私達の会話も隣の部屋に筒抜けでしょう。 すべての部屋を禁煙にしたほうがいいのではないか?2泊のうち1泊は禁煙のリクエストが叶わなかった
2023년 9월에 2박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 9월 26일
Dear Mr.KOJI,Warm Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to continue to strive to improve service quality.Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay at our place.Best regards,Toat Edi WijayaGeneral Manager

10/10 - 훌륭해요

Wesley Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal location to explore Solo
A great location and although a modern building (it was a bank HQ at one time) is well set out ho showcase Java culture.
2023년 8월에 3박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 8월 31일
Dear Eric Wesley,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,

10/10 - 훌륭해요

Izumi

歴史を感じるホテル。大きな部屋と大きなベッド、大きなバスタブに大満足。
2023년 8월에 2박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 8월 31일
Dear Izumi,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,

6/10 - 괜찮아요

Dian

2023년 7월에 1박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 8월 31일
Dear Dian,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,

4/10 - 별로예요

Sandra

2023년 2월에 2박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 3월 5일
Dear Mrs. Sandra ,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - 훌륭해요

g.l.j.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fantastisch
2023년 1월에 1박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 1월 8일
Dear g.l.j,We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - MGallery Collection. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regard,Toat Edi WijayaGeneral Manager

10/10 - 훌륭해요

Germaine

2022년 12월에 2박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 1월 8일
Dear Germaine,Thank you for taking time to give rating of your experience. We appreciate so much your rating.We are glad that you enjoy your visit and we are looking forward to welcome you again at The Royal Surakarta Heritage Solo.Sincerely,Toat Edi WijayaGeneral Manager

4/10 - 별로예요

Evan 님, Lond

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lobby and restaurant are decent, but everything in our (tiny) room was chipped, scratched, marked, broken or not functioning properly, including things like broken toilet seat, shower that didn’t drain, marks on ceiling and wall etc. The gym was dirty with machines that were rusted and broken.
답변 제공: Toat Edi Wijaya 님, 2023년 1월 4일
Dear Evan,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager

10/10 - 훌륭해요

Herman

답변 제공: Toat Edi Wijaya 님, 2023년 11월 26일
Dear Mr. Herman ,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,

10/10 - 훌륭해요

Lidya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay here when you visit Solo !
Very happy and satisfied with our stay, the location, services, food and overall property condition. Would stay again and recommend to others.
Morning view from our room.
2022년 10월에 2박 숙박함
답변 제공: Toat Edi Wijaya 님, 2023년 1월 4일
Dear Lidya,Warm Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We are very proud to receive this great feedback.We will share your review with the whole team. We are sure that this feedback will motivate all staff to continue to improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,Toat Edi WijayaGeneral Manage

2/10 - 너무 별로예요

Nathalie

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room as no air circulation , seems that nobody stays in for years , it was smelly , very humid in the room , clothes and sheets were weat by humidity , air conditionning very old not working in the first room they give me ! Stains in the bathroom . Really need to renovate ! Also I was able to ear everything people were saying in the other room. Not soundproof walls that s for sure . Not a MGALLERY collection as I have seen other places in the world . Should be rated 2 starts not more.
2022년 9월에 2박 숙박함
답변 제공: Toat Edi Wijaya 님, 2022년 9월 24일
Dear Nathalie,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager

4/10 - 별로예요

Shirley

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wouldn’t thought the 5 star hotel have poor amenities and cleanliness. The towel looks worn, poor bathroom lighting, stain in bathtub, the bed lamp is not function, the blanket dirty So we have to move to another room at around 2am.. Though The staff is very friendly and helpful We stay at 7th floor An advice would be a room renovation or before guests check in, there should be room inspection to check everything meet the 5star hotel requirements as I didn’t pay cheap to stay there
2022년 8월에 2박 숙박함
답변 제공: Toat Edi Wijaya 님, 2022년 8월 21일
Dear Shirley,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2022년 8월에 1박 숙박함
답변 제공: Toat Edi Wijaya 님, 2022년 8월 21일
Dear Michael,Thank you for taking the time to review your stay at The Royal Surakarta Heritage Hotel Solo.We are very happy to know that you had a pleasant stay.We look forward to welcoming you back to The Royal Surakarta Heritage Hotel.Kind regards,Toat Edi WijayaGeneral Manager

8/10 - 좋아요

Agnes

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is exceptional except the WiFi and Air Conditioner was too loud.
2022년 7월에 1박 숙박함
답변 제공: Toat Edi Wijaya 님, 2022년 8월 21일
Dear Agnes,Thank you for choosing The Royal Surakarta Heritage Solo - MGallery Hotel Collection as your place to stay while in Solo and thank you for taking your time to rate and share your stay experience.We are very happy to know that the service we provide is in accordance with your expectations. Regarding your feedback about WIFI and the AC will be our concern to be reviewed to ensure this type of unpleasant experiences never happen in the future. Once again, thank you for sharing your stay experience, we look forward to welcoming you at the next opportunity.Greetings,Toat Edi WijayaGeneral Manager

10/10 - 훌륭해요

Felicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service was amazing, very friendly and polite staff room is spacious and nice. Breakfast spread was wonderful and food tasted delicious. Will stay here again next time
2022년 2월에 1박 숙박함

8/10 - 좋아요

Nyoman

2022년 1월에 1박 숙박함

10/10 - 훌륭해요

gary

2022년 1월에 1박 숙박함

6/10 - 괜찮아요

Barry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 2박 숙박함
답변 제공: Toat Edi Wijaya 님, 2021년 1월 23일
Dear Barry, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage. It is regretful to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. At The Royal Surakarta Heritage, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Kindly inform us the detail of your inconvenience during your stay and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

10/10 - 훌륭해요

DIMITRI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Toat Edi Wijaya 님, 2021년 1월 23일
Dear Dimitri, Thank you for taking the time to review your stay at The Royal Surakarta Heritage Hotel Solo. We are very happy to know that you had a pleasant stay. We look forward to welcoming you back to The Royal Surakarta Heritage Hotel. Sincerely, Toat Edi Wijaya General Manager

10/10 - 훌륭해요

Johanes

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Royal
Nice hotel very hommy
2020년 10월에 2박 숙박함

8/10 - 좋아요

Xaignasinh

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Toat Edi Wijaya 님, 2020년 9월 3일
Dear Xaignasinh, Thank you for give us ratting your stay experience at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. It matters most to us know that you have good experience when stay with us Thank you once again for share this with us. We hope to see you again in the near future. Sincerely, Toat Edi Wijaya General Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
semuanya ramah, breakfast enak semua dan menu tradisionalnya ueenaaakk, kamar ok, suasana hotel sangat bagus, lokasi strategis
2020년 2월에 2박 숙박함
답변 제공: Toat Edi Wijaya 님, 2020년 9월 3일
Tamu Yang Terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di The Royal Surakarta Heritage - MGallery Hotel Collection. Sangat menyenangkan bagi kami untuk menerima tanggapan positif mengenai pengalaman Anda selama menginap bersama kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Salam Hormat, Toat Edi Wijaya General Manager

10/10 - 훌륭해요

Anto 님, Chicago

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and staff Clean room and excellent breakfast
2020년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

Handoko N

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Car Free Day di Hari Minggu
Kami check-out hari Minggu pagi ketika jalan depan hotel sedang berlangsung car free day. Staff hotel sangat membantu sehingga mobil kami dapat keluar zona car free day dengan aman.
2020년 1월에 1박 숙박함

8/10 - 좋아요

Richardus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Five star hotel with javanese art decoration. Good food. Strategic location.
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotelnya bagus, harga bagus, makanan agak kurang, pelayanan bagus sekali, request diberikan dan ok. Kebersihan kamar baik. Akan kembali lg jika ke solo
2019년 11월에 1박 숙박함

8/10 - 좋아요

Sander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goed, uitgebreid ontbijtbuffet. Helaas is er geen bar waar je ‘s-avonds nog even een pilsje kunt pakken.
2019년 10월에 1박 숙박함

8/10 - 좋아요

Mariko

좋아요: 객실의 편안함
便利な場所です!
買い物も食べるものも近くで場所は良かったです! 日本と比べるとサービス的にはちょっとって感じですが値段も安いので… 部屋の違いがあまりわからないので選びにくく値段で決める感じでした。
2019년 9월에 4박 숙박함

10/10 - 훌륭해요

EdwardJ 님, Vancouver BC Canada V

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to all the tourist places I wanted to see. Just yards down the street begin the local food vendors for those of us who love street food vendor experience! If not, good restaurant in hotel.
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

TedJ 님, Vancouver BC Canada

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Attractive hotel. Close to sites for tourists like me!
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

TedJ 님, Vancouver BC Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Attractive decor. Close to the tourist spots for sightseeing.
2019년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The decoration, specially at the entrance is done nice!
2019년 9월에 1박 숙박함
답변 제공: Ridho 님, 2019년 12월 9일
Dear Anonymous, Thank you for sharing your stay experience and thank you for stay wih us. See you again on many occasions at The Royal Surakarta Heritage Solo. Sincerelly, Ridho Andani Front Office Manager

8/10 - 좋아요

Nobuhiro

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
立地よし
2回目の滞在。1度目は一人でルームサービス利用時に不快な思いをしたが、今回はルームサービス利用はしていないが特に不満はなかった。 設備は古いが清潔感があり、部屋も広くリラックスできる。 ただシャワーの温度が低く、水も勢いが凄すぎて使いづらくて仕方がない。 バティック街に近くそれ目当てなら立地はとてもよい。
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 8월에 1박 숙박함
답변 제공: Ridho Andani 님, 2019년 9월 1일
Dear Valued Guest, Thank you for staying with us, and thank you for taking time to give rating your stay experience. We appreciate so much your rating. We hope to see you again soon. Sincerely, Ridho Andani Front Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
夜の屋台街ガルボにも近く、落ち着いた雰囲気のゴージャスなホテルだった。サービスも行き届いていた。
2019년 8월에 3박 숙박함
답변 제공: Ridho Andani 님, 2019년 9월 1일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. We are happy to know that you satisfied with the hotel atmosphere and the services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ridho Andani Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
部屋は広く清潔でゆっくり出来ました。 朝食のバイキングは品数が多く食べ切れませんでした。
2019년 7월에 1박 숙박함
답변 제공: Ridho Andani 님, 2019년 9월 1일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. We are delighted to read that you love the room and the cleanliness. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Ridho Andani Front Office Manager