We had a lovely stay at this hotel in Sorrento, with a few bumps along the way that were handled with true hospitality. The location is excellent—just a 3-minute walk from both the train station and bus stop, which made getting around incredibly convenient. The building itself is quite old, but it looks like it has been recently remodeled, giving it a charming mix of character and comfort. We had booked the hotel five months in advance as part of our 8-city trip across Italy and honestly forgot that breakfast was included at this particular stop. Unfortunately, the young staff at the front desk didn’t mention it at check-in, and we only found out by accident a couple of days later. Naturally, we were quite upset, feeling like we had missed out. However, Teresa, the hotel manager, immediately stepped in and turned the situation around. She was gracious, understanding, and incredibly accommodating—she even went so far as to invite us to the hotel owner’s private birthday party to make it up to us. That kind of service is rare and truly appreciated. Thanks to Teresa and her outstanding customer care, we ended our stay on a high note. We highly recommend this hotel to anyone visiting Sorrento.
