"Staff is extremely rude from before you even check in and throughout your entire stay. We asked at booking to be placed by the pool and in conjoining rooms .They said they wouldn’t be able to tell us until check-in if the rooms would be conjoining or not. They ended up putting us on the farthest side of the property - away from the pool. Nightmare when your staying with special needs children under 5. No microwaves in the room , only in the lobby - and let’s remember we are on the complete opposite side of the property. A couple things weren’t available in the room the housekeeping forgot to put, and when we called they said we had to come to the lobby for everything so lots of walking back and forth with the kiddos . on top of that Our hot water didn’t work. Something about valves being installed backwards. Housekeeping came extremely early at 7 AM, we asked if they can come back later because we did need a few things but were still sleeping.they never returned. Even when you leave the pool you have to go all the way around through a different door back into the building. Office staff just ignores you when you’re trying to get in while you figure that out for yourself. I booked doubletree because of experiences at different locations but this place is run by DMV personalities if you know what I mean. Even the barista staff. It was so surreal I almost thought they had to be trained to act that way. Will not be staying here again."
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