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6/10 - 괜찮아요
Joseph
2020년 2월 25일
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Disappointing + forced to pay $44/day tip for maid
I'm a pretty patient and tolerant person and usually a big fan of the Fairmont, but this was probably the most disappointing stay I've ever experienced. The room we got looked nothing like the room I thought I booked online. It was clean but definitely needed an update. Ok so the hotel isn't fully renovated. I get it.
I also get that the service might be a little slow since it's offseason, but I didn't expect to wait an hour from the time we put in a lunch order to the time it got delivered (and it was wrong).
What I also didn't get was the $44 per day gratuity for housekeeping. I'm not cheap by any means, but really?? Even worse was the attitude we got from the manager when we tried to at least get it removed from our check-in day (since we arrived at 11PM) and weren't even there to require housekeeping. Wouldn't remove it, even for loyal Fairmont customers like us. Extremely disappointing to leave a vacation feeling cheated.
I only hope the maids actually get to keep that $44 per room. But you just know they don't. It probably just pays for the photography fee the hotel gets charged to take pictures of rooms that don't exist.
Joseph
2020년 2월에 4박 숙박함