"The night staff went way beyond the extra mile! Carlos and I don’t know the females name. I called earlier to make sure they held a first floor room, and added matter what I show up. I’m handicapped, I have a walker, they said they would. It was midnight I arrived, they had the first floor room. But their kindness did not stop there. The parking lot was very full, I had a 26 ft truck. Both guided me as I backed the truck up, the female into the street to stop traffic . I reangled the truck to move much wider into two parking spaces vertically. With their guidance I was able to get in the spot with cars on both sides. The female went to the room to turn on lights and the ac, while Carlos helped me open the back of the truck to get a suitcase and my walker out. The door wouldn’t open more than just inches, the load had shifted. The female returned and the two of them got the walker out and two suitcases and was able to shut the door on the truck. They walked to my room. The next morning I called the front desk and get Carlos to come out to help me my suitcases and walker back in there was no room really in the cab for all of it. Again, the door was opened and furniture caught and he got it inches. Two men walked by and said there is a problem with the door could you help? Carols and the w/o other men, freed the furniture land got all of it in back. Thank you so much for such a fantastic staff. I’m used doing things by myself with no help. I just cried at their generosity."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
