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"Massive property, severely understaffed and inefficient. Expect 45 min+ wait times for your car if parking ($80+ parking cost), long lines to check in and check out due to limited staff at front desk, debris on the floor in hallways that staff doesn’t bother picking up and absolutly ZERO personal touch. As a frequent traveler to Miami I will not be returning to this property."

"Staff were friendly. However, we were not assigned our accessible room and never called us back to accommodate our needs to relocate. For wheelchair users, this building is not accessible, doors don’t have automatic openers and rooms (at lest ours) didn’t have grab bars in the bathroom. Construction on the pool which they neglected to inform us at booking was closed, and construction occurred until 4am the first night outside our window. Someone’s kids on the property set off fire alarm at midnight the third night. Pay attention to the bill for food and dining as tip is included but they discretely encourage additional tipping. Elevators worked intermittently and was fairly difficult to navigate the rabbit warren of hallways. Count the towels in your room as they charge at checkout for any that are missing and we were short 3 towels. Overall would have given it a rating of 1, but the friendly staff raised it to a two and the room was relatively comfortable and clean."

"We have stayed here several times before but this trip they had some trouble at check in. The clerk was struggling with the computer process which took over 45 minutes. The frustrating part was a coworker standing idle did not respond to him when he asked questions SEVERAL times. It could have been other issues with them. We were frustrated and we were charged 2 times for the room in addition to the incidental charges although it was prepaid. In the morning the manager did fix the problem so I judge by how they attempted to fix the problem"

"Great stay! Beach access and great pools!"

"Everything was clean and it was nice "

"All in one experience in a nice location. We were walking distance to other places and not far from airport."

"Everything was nice"

"I had such a wonderful stay, and my kids loved every min of it, was unable to reach the breakfast cafe but overall a wonderful trip"

"This is a place we’re definitely I will come back anytime"