“I previously had a pleasant experience staying at this hotel during Thanksgiving with my family. However, my current stay has been extremely disappointing. From the beginning, my reservation was mishandled—initially not found, then found later—which indicated a lack of organization. Each night, due to the booking site issue, I was required to rebook, and I’ve been charged $100 daily for incidentals. When I sought assistance to consolidate these charges, I was told the responsible person was...
“I previously had a pleasant experience staying at this hotel during Thanksgiving with my family. However, my current stay has been extremely disappointing. From the beginning, my reservation was mishandled—initially not found, then found later—which indicated a lack of organization. Each night, due to the booking site issue, I was required to rebook, and I’ve been charged $100 daily for incidentals. When I sought assistance to consolidate these charges, I was told the responsible person was...
Latasha