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"Overall: 90% positive experience, would stay here again The good: The room was clean and the heated bathroom floor was quite nice after a cold day walking outside. The views from this property are quite lovely. The restaurant is very well appointed in traditional wooden architecture (if you like that, which we do). Breakfast has a good, though not massive, selection. The staff were quite pleasant. The location is very central. The less good: We were kept up late at night due to partying that could be heard in the middle of town nearby. The elevator is very very small. The hotel was kind enough to give us a room with a kitchen (which we did not ask nor pay for) but then informed us of a 60 CHF surcharge PER DAY to use it. At that point it's cheaper to eat out, so why bother giving us a kitchen. It felt as though we were taunted, being given a fridge, plates and glasses that we could not use."

"Property is great. Sophia, one of the Sisters, was exceptionally helpful. We can’t thank her enough. And of course we can’t say enough about LUNA at the front desk. Always smiling, energetic, confident, professional, knowledgeable and polite. Thank you very much Luna. "

"I would highly recommend this hotel. The location was perfect, staff were very helpful and friendly, rooms were clean- all perfect"

"Fantastic location, friendly and helpful staff. Really appreciated the hotel pick up and drop off to the railway station. Beautiful breakfast and easy walking to major attractions "

"Very friendly staff, great facilities and the view for the Matterhorn is perfect"

"The stay was excellent, tasty fresh breakfast...would highly recommend."

"Great hotel!!"

"I got sick while in Lugano and spent a couple full days in my room. I was so grateful to be at this hotel. The staff were incredibly nice and helpful and the room and beds very comfortable. The pool kept the kids busy. Once I felt better I appreciated the location. It’s right near the lake and an easy walk to the center."

"Great Stay and they have a great breakfast and spa, I will stay here again, and the view in our room is so beautiful. "