Southside, San Antonio hotel rooms at the Best Western

"The room looks clean, but the smell was very bad, I had two bedrooms suite, one of the room smells like urine , at first I thought the smell would go away after turning on the air conditioning but it lingered. Since I stay for just one night I don’t make a big deal about it.the staff was nice and helpful. "

"The property is beautiful with oak trees everywhere and trails throughout the property. We loved the lazy river! It was relaxing and just what we needed!"

"Great environment and location!!! "

"Great location. Hotel staff was very friendly."

"Clean rooms. Convenient location to Riverwalk and restaurants. Friendly, helpful staff. Friendly, welcoming attendants. Always a pleasant place to stay."

"Easy access, within walking distance of the Alamo and the Riverwalk. The rooms were clean and well maintained. The staff was friendly and helpful."

"I booked and prepaid for a premium room with a jetted tub through Expedia specifically for a special weekend trip with my wife. The jetted tub was the entire reason I chose this hotel and room type. When we arrived, the hotel informed us they had overbooked and downgraded us to a basic room with only a stand-up shower. We were never notified beforehand, which eliminated any chance to make alternate arrangements or use our travel insurance before check-in. The hotel later admitted they overbooked the room category we reserved. We spent a significant portion of our trip dealing with staff and trying to fix a problem the hotel created, causing us to miss the concert we traveled there to attend. The next night, they moved us to a room with a jetted tub — except the tub didn’t even work. The main amenity we paid extra for was never provided at any point during the stay. Calling the downgrade “equivalent” is absurd. A standard room without the primary advertised feature is not remotely comparable to the room that was booked and paid for. Both the hotel and Expedia failed to provide a meaningful resolution. This was a completely unacceptable experience caused by poor management, dishonest handling of the reservation, and failure to provide the accommodations that were sold to us."

"I could not get a statement for my stay there. They moved me to another room and over charged me . Desk person walked out and said I could take care of it my self she quite. Was suppose to get a refund on money held for room charges. Did not charge to room. Expedia. Tried to call the manger. For charges As of today I have had no follow up calls and my account has not been refunded"

"Nice and cleab"