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"Awful"

"The staff was hit and miss. When we arrived, we had a ton of bags and had our dog in tow and no one offered to assist with our bags. It was quite hectic to unload everything and then park the car. Upon checkin, the lady did not offer any info on the property, nothing about the shuttle, nothing about restaurants on property or breakfast times. Once we got to our room, which was supposed to be a universal studios view, it was disappointing that it wasn’t really a universal studios view. It was a side view. Our room faced an apartment building. I figured it was a mistake and went back to the desk and they said they don’t really have a view even though they charge extra for a view. It’s really a side view. Outside of the view, the room was nice. No microwave. 2 complimentary bottles of water. The elevators are super slow. Overall, I would stay again, as the location was perfect for universal."

"Nice and clean and ready early. Also a great view"

"Elevator out of order. Charge $12 per person for a continental breakfast. Basically a Motel 6. "

"Great time!"

"Rooms are bit dated but overall great hotel to all universal attractions. "

"Good pool area for families"

"Great location. The hotel is across the street from red lobster. "

"My children enjoyed the stay however Check in was was horrific. Expedia didn’t ADVISE ME of the extra fees I would be paying. I had to pay an extra $133 at check in and every time I tried to reach out to Expedia- the chat would end and they didn’t really have a resolution for me. Check in was supposed to be at 4pm; when I arrived my room wasn’t ready until about 5:15. So technically I didn’t get the full time for reservation that I paid. They ended up giving me a free breakfast voucher but couldn’t use it by the time we got there it was closed Then I got the voucher for lunch. I ordered my food at 11:50am- there was no one in site. But the people who came after me got their food. We got our food by 1:00pm. Although the employees were nice, I had my children waiting and it was so unfair to see people come after me get their food with bigger orders than ours. I wasn’t to fond of the check in process bc we got there after check in time and the rooms weren’t ready. I was overcharged and not advised during my booking. It’s just a bunch of nonsense that never gets resolved And the rooms are old, furniture isn’t up to date, doors make to much noise. The water in the sink wouldn’t go down, the tub was kind of rusted. And the chicken wings were so salty and the pizza was cold even after waiting for an hour"