외관
예약 가능 여부 확인

래디슨 블루 발모랄 호텔, 스파 여행 후기

4 out of 5
래디슨 블루 발모랄 호텔, 스파
40, Avenue Leopold II, Spa

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 468개 이용 후기 중 155개" "
평점 8 - 좋아요. 468개 이용 후기 중 223개" "
평점 6 - 괜찮아요. 468개 이용 후기 중 60개" "
평점 4 - 별로예요. 468개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 468개 이용 후기 중 4개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Damir

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Komme gerne wieder
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Calum

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
As good as ever. Great rooms, Spotless and comfortable. An elegant hotel. They've had an ongoing problem with not having a chef but that's about to change they tell me. Remains my go to hotel for Spa
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Helle

2023년 10월에 3박 숙박함

4/10 - 별로예요

Giovanni

2023년 10월에 1박 숙박함

4/10 - 별로예요

Steven

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Poor experience, and poor value.
This hotel unfairly tries to extract money from you at every opportunity. Firstly, they advertise they they have an indoor pool, but they don’t mention that it costs €17 per person per day to use it, though this does include the sauna and hamman. If you don’t have inclusive breakfast it costs a huge €21 per person per day. There is a room service “cool” breakfast available at €7 per person plus a €7 tray charge. This seems reasonable until you go to check out and they charge you the €21 on top. This is not mentioned on the in-room breakfast menu card, so breakfast for two people ended up costing an outrageous €63, which is very poor value. The rooms are tired, and there was a rip in the net curtain and stains on the pillow, plus a near rip in the duvet cover and a cracked sink in the bathroom. As others have mentioned, even though we booked a room with a king size bed the booking was made with 2 single beds. Fortunately the hotel had spare available king rooms. Half of the car park was taped off for no apparent reason, leaving it short of spaces once all guests had arrived. Service is patchy. Some staff were good, but others hopeless. All in all, not a good experience. We won’t be going back!
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Jayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

BRIGITTE 님, LAKELAND

연인과의 여행
Restaurant was closed due to lack of having a chef! Breakfast was below average.. breakfast hot food was not hot.. coffee machine not working properly which caused a long line just for coffee.. the kettle in room was dirty, unable to use.. the bar was not attended, so not able to offer a drink to my friends.. and room was pretty dusty
2023년 9월에 2박 숙박함

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함

10/10 - 훌륭해요

Stefano

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함

8/10 - 좋아요

Anne Francoise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Profiter de la piscine pour 17 Eur, c’est beaucoup trop cher..D’habitude c’est gratuit dans les hôtels où l’on séjourne!
2023년 9월에 1박 숙박함

4/10 - 별로예요

Allan Lindhage

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 5박 숙박함

6/10 - 괜찮아요

Carine

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

4/10 - 별로예요

alina

2023년 8월에 2박 숙박함

8/10 - 좋아요

Michael

2023년 8월에 3박 숙박함

4/10 - 별로예요

Martin J.

별로예요: 직원 및 서비스
Very disappointing experience - never again! Unfriendly, incompetent staff, lousy service and hidden information about extra fees for the wellness/pool and gym. No additional towels provided. Not children/family friendly: restricted pool times (in the late evening and early morning only) and full price for the breakfast for the little ones (21 EUR) - and very dangerous esp. for babies: the windows in our room were very low but had no railings and could only be opened completely-unbelievable!!!
2023년 8월에 1박 숙박함

8/10 - 좋아요

Zarra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personnel compétent et sympathique, cadre reposant et calme, chambre spacieuse et propre, petit dejeuner copieux et choix important.
2023년 7월에 1박 숙박함

8/10 - 좋아요

A

2023년 7월에 1박 숙박함

4/10 - 별로예요

Isabelle

좋아요: 청결 상태
별로예요: 직원 및 서비스
Le site hôtels.com précise bien que les animaux de compagnie sont acceptés. A mon arrivée, on nous informe que ce n est pas le cas et ensuite notre petit chien est accepté contre un supplément de 50€. C est tout simplement inacceptable. Autre mauvaise surprise, l accès à la piscine est avec un supplément de 17€ par personne. Nous sommes dans un Radisson 4 étoiles ou la chambre est facturée 200€ la nuit sans petit déjeuner ! Cherchez l erreur…
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Laurent

2023년 6월에 1박 숙박함

8/10 - 좋아요

Genevieve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and easy to park
2023년 6월에 4박 숙박함

8/10 - 좋아요

Genevieve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and easy to park
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

sylvie

단체 여행
좋아요: 청결 상태, 직원 및 서비스
bjr une nuit entre amies ..donc chambre pour 3 personnes adultes ..petit lit d appoint ds une chambre plus que simple a revoir celui quia peint le mur ...aucune ame dans cette chambre plus depannage qu autre chose ....certes ce n etait qu une nuit ........clim non fonctionnelle...
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fijne plek om te overnachten in de Ardennen.
2023년 5월에 1박 숙박함
답변 제공: Front Office Team 님, 2023년 5월 10일
Dear Michael, We would like to thank you for your good review ! And we hope to welcome you again. Kindest regards,

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Overall a very disappointing stay, especially given the Radisson Blu name. Upon check in, we were notified the hotel restaurant was closed, without prior warning of this. However, other guests were served food from the kitchens. Upon enquiring about this, only then were we informed food could be available upon request. Having not been told about this, it was very frustrating, especially considering the limited options for good quality, affordable restaurants in Spa. Additionally, the air conditioning in our room did not function and made the evenings very uncomfortable. Finally, the service from the bar staff was poor. A staff member was unable to make a hot chocolate as the milk steamer was broken. This is disappointing, especially since coffee machines were available in the bar which dispensed hot milk… The experience of the hotel didn’t meet my expectations unfortunately and I would not recommend this to fellow travellers
2023년 5월에 2박 숙박함
답변 제공: Rachel 님, 2023년 5월 10일
Dear Euan, First of all, thank you for your feedback ! We are truly sorry that your stay was not up to your expectations..Regarding our restaurant, we are working at the moment on a new concept. That is why it was closed but all of our customers must be informed one week before the arrival and I apologize you were not.We are actually facing an air conditioning problem but our technician is working on it the best as he can. However, our reception is available 24/7 and at your disposal for any inquiries. Reception could have brought you a small AC in your room on demand. Finally, we will investigate about the bar staff you are talking about because it is one of our most motivation to serve our guests the best way as we can. I stay at your entire disposal for any further inquiries. Kindest regards,

4/10 - 별로예요

Michael

단체 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Kamers waten niet opmtijd klaar. Mijn wastafel liep niet leeg Mijn koelkast was vies Ontbijt voor 07:00 was niet mogelijk Fietsstalling was niet veilig voor een prijzige racefiets, ik heb hierover gevraagd…. Kortom. Leuke plek, stil en prijstechnisch ok maar details niet goed.
2023년 4월에 1박 숙박함
답변 제공: Rachel 님, 2023년 5월 10일
Dear Michael, Many thanks for your feedback ! We are glad to read that you appreciated our place. We are truly sorry that our storage bikes was not secured enough for your bikes. Next time, you can ask the reception to find a more secure place in the hotel. I am sure we would have found something. I stay at your entire disposal for any other inquiries. Kindest regards,

6/10 - 괜찮아요

Jessy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
L établissement est correct dans l’ensemble, néanmoins nous avons rencontré les problèmes suivants : Tasses à café sales dans la chambre. La TV se coupe et se rallume toute seule et sans raison. L’eau déborde de la douche. La porte de la salle de bain ne se referme pas correctement, ce qui empêche d’avoir un minimum d’intimité. 2 sachets de sucre et de café étaient déjà ouvert. Pour le reste, le personnel est bienveillant. Le cadre extérieur est bien. Les installations sont petites mais conforme aux attentes.
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Max

2022년 10월에 1박 숙박함

8/10 - 좋아요

jan

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

ann

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff; beautiful room, bathroom could have been better cleaned.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Véronique

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le cadre est charmant, la chambre est de bonne taille, la douche est agréable, chambre avec grand balcon et belle vue. L'endroit est calme. La piscine est agréable. Les lits sont peut-être un peu "mous" : il faudra remplacer les matelas dans les mois qui viennent !
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
OK stay
Overall good stay. Two hiccups: the shower system was not working properly and the water would not get evacuated. Also, the mattress was very soft and kind of small and you almost fell like falling off the bed... Otherwise facilities were good (hotel parking was super full the first day, ok the 2nd one) and service was very good!
2022년 8월에 2박 숙박함
답변 제공: Laurie 님, 2022년 8월 22일
Dear, Thank you very much for your review.We are sorry to hear that you encountered this type of inconvenience in our establishment during your stay.However, it was a pleasure to welcome you and we hope to be able to meet all your expectations during a possible future stay.Sincerely, Radisson Blu Balmoral Team, SPA

8/10 - 좋아요

Plamen

2022년 8월에 3박 숙박함

8/10 - 좋아요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Laurie 님, 2022년 8월 22일
Cher Bernard, Merci beaucoup pour votre avis. Nous sommes ravis d'apprendre que votre séjour à été a la hauteur de vos espérance. Ce fut un plaisir de vous recevoir et j'espère vous revoir une prochaine fois. Cordialement, Équipe Radisson Blu Balmoral, SPA

8/10 - 좋아요

David

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Laurie 님, 2022년 8월 22일
Cher David, Merci beaucoup pour votre avis. Nous sommes ravis d'apprendre que votre séjour à été a la hauteur de vos espérance. Ce fut un plaisir de vous recevoir et j'espère vous revoir une prochaine fois. Cordialement, Équipe Radisson Blu Balmoral, SPA

8/10 - 좋아요

Marie-France

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bel hotel situé sur les hauteurs de Spa
Bel hotel de charme situé à 1,5 km du centre et 1km du golf.
2022년 7월에 2박 숙박함
답변 제공: Laurie 님, 2022년 8월 22일
Chère Marie-France,Merci beaucoup pour votre avis. Comme c'est agréable de savoir que vous avez apprécié votre séjour dans notre établissement! Ce fut un plaisir de vous recevoir et nous espérons vous revoir une prochaine fois. Cordialement, Équipe Radisson Blu Balmoral, SPA

10/10 - 훌륭해요

Birgitte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 7월에 4박 숙박함
답변 제공: Laurie 님, 2022년 8월 22일
Dear Brigitte,Thank you very much for your review.How nice to know that you enjoyed your stay at our establishment! It was a pleasure to receive you and I hope to see you again next time.Sincerely, Radisson Blu Balmoral Team, SPA

10/10 - 훌륭해요

Bibiche

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

8/10 - 좋아요

Peer

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Lüftung war defekt
2022년 7월에 1박 숙박함
답변 제공: Laurie 님, 2022년 8월 22일
Liebe Peer,Vielen Dank für Ihre Bewertung.Es tut uns leid, dass Sie während Ihres Aufenthalts auf diesen Vorfall gestoßen sind. Es war jedoch eine Freude, Sie zu empfangen, und wir hoffen, Sie beim nächsten Mal unter besseren Bedingungen wiederzusehen.Mit freundlichen Grüßen, Radisson Blu Balmoral Team, SPA

10/10 - 훌륭해요

Dorothee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Laurie 님, 2022년 8월 22일
Chère Dorothee, Merci beaucoup pour votre avis. Nous sommes ravis d'apprendre que votre séjour à été à la hauteur de vos espérance. Ce fut un plaisir de vous recevoir et j'espère vous revoir une prochaine fois. Cordialement, Équipe Radisson Blu Balmoral, SPA

8/10 - 좋아요

Wijnand T.C.

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Locatie
2022년 7월에 1박 숙박함
답변 제공: Laurie 님, 2022년 8월 22일
Beste Wijnand,Hartelijk dank voor uw beoordeling.Wat fijn om te weten dat u genoten heeft van uw verblijf in ons etablissement!Het was een genoegen u te ontvangen en ik hoop u de volgende keer weer te zien.Met vriendelijke groet, Radisson Blu Balmoral Team, SPA

8/10 - 좋아요

Stefan

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Parkplatz perfekt für Trailer sauber und ruhig Wasserablauf in der Dusche ging sehr langsam
2022년 6월에 2박 숙박함
답변 제공: Laurie 님, 2022년 7월 14일
Lieber Stefan, Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass Ihnen sowohl die Lage als auch die Dekoration unseres Hotels gefallen haben. Es wird uns eine Freude sein, Sie bald wiederzusehen, Team Radisson Blu Balmoral, SPA

4/10 - 별로예요

Lodewijk

출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Although mail recieved through Expedia that restaurant was open again since February for the evening dinner, it was just closed. Also on Expedia when booking it showed clearly booking was Including breakfast. Lady told they received booking without breakfast (didn’t even know this was possible at this hotel as stated before..) when explaining though the lady did ‘grand’ us with free of charge breakfast. Then in the morning when entering breakfast there was no check at all for room / breakfast ticket. This made me thinking that it was just included after all for all the guests. Overall it felt they have downsized on personnel too much. Gym with only 2 cardio machines of which 1 out of order. Ceiling above the shower had big pieces of Paint falling of, down already. Have stayed here couple of times pre-Corona with a lot of pleasure but this time at was below expectations.
2022년 6월에 1박 숙박함
답변 제공: Laurie 님, 2022년 7월 14일
Beste Lodewijk, Bedankt dat je de tijd hebt genomen om een ​​review achter te laten. Het spijt ons dat u niet heeft kunnen genieten van ons restaurant. Het is inderdaad gesloten op maandag en dinsdag, maar de openings- en sluitingsdagen kunnen ook afhangen van de bezettingsgraad. Daarom raden we aan om vooraf te bellen en een tafel te reserveren. Wat het ontbijt betreft, sommige reserveringen via Expedia zijn inderdaad zonder ontbijt en daarom bood mijn collega je deze aan toen je incheckte. Desalniettemin hopen we dat u een aangenaam verblijf bij ons heeft gehad en dat u genoten heeft van de omgeving van ons hotel en de inrichting ervan. Het zal een genoegen zijn u binnenkort weer te zien, Team Radisson Blu Balmoral, SPA

8/10 - 좋아요

Anette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

8/10 - 좋아요

Anne-Catherine

2022년 5월에 2박 숙박함
답변 제공: Laurie 님, 2022년 7월 14일
Chère Anne-Catherine, Merci d'avoir pris le temps de déposer un avis. Nous nous réjouissons que vous ayez passé un agréable séjour parmi nous et que vous ayez apprécié le cadre de notre hôtel ainsi que sa décoration. Ce sera un plaisir de vous revoir prochainement, en espérant que nous répondrons à toutes vos attentes, Team Radisson Blu Balmoral, SPA

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kamer was nog niet klaar om 15:00 uur. Drankje gekregen als compensatie.. toch liever geen drankje en de kamer op tijd! Voor de rest fijn hotel
2022년 5월에 1박 숙박함
답변 제공: Laurie 님, 2022년 7월 14일
Beste Dorian, Bedankt dat je de tijd hebt genomen om een ​​review achter te laten. Het spijt ons dat u even moest wachten om uw kamer te krijgen, maar inderdaad, de kamers zijn klaar vanaf 15.00 uur en niet om 15.00 uur stipt, wat betekent dat het waarschijnlijk even moet wachten, afhankelijk van de bezetting van de dag voordat. Ondanks alles zijn we verheugd dat u een aangenaam verblijf bij ons heeft gehad en dat u zowel de omgeving als de inrichting van ons hotel heeft gewaardeerd. Het zal een genoegen zijn u binnenkort weer te zien, Team Radisson Blu Balmoral, SPA

10/10 - 훌륭해요

Valérie

2022년 5월에 1박 숙박함
답변 제공: Laurie 님, 2022년 7월 14일
Chère Valérie, Merci d'avoir pris le temps de déposer un avis. Nous nous réjouissons que vous ayez passé un agréable séjour parmi nous et que vous ayez apprécié le cadre de notre hôtel ainsi que sa décoration. Ce sera un plaisir de vous revoir prochainement, Team Radisson Blu Balmoral, SPA

10/10 - 훌륭해요

Calum

2022년 5월에 1박 숙박함
답변 제공: Laurie 님, 2022년 7월 14일
Dear Calum, Thank you for taking the time to leave a review. We are delighted that you had a pleasant stay with us and that you appreciated the setting of our hotel as well as its decoration. It will be a pleasure to see you again soon, Team Radisson Blu Balmoral, SPA

8/10 - 좋아요

Michael

좋아요: 객실의 편안함
2022년 5월에 1박 숙박함

8/10 - 좋아요

guy

2022년 5월에 2박 숙박함