객실 내 금고, 책상, 다리미/다리미판, 무료 유아용 침대

라마다 바이 윈덤 스포캔 밸리 여행 후기

2 out of 5
라마다 바이 윈덤 스포캔 밸리
905 N Sullivan Rd, Spokane Valley, WA

이용 후기

6.0
평점 10 - 훌륭해요. 1004개 이용 후기 중 159개" "
평점 8 - 좋아요. 1004개 이용 후기 중 222개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 211개" "
평점 4 - 별로예요. 1004개 이용 후기 중 185개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 227개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

Carl

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access, overall good facilities. Minor plumbing repair needed.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello Carl,We appreciate your feedback and are glad you found our facilities satisfactory. We will address the plumbing concern accordingly to ensure a seamless experience for future guests. Thank you for bringing this matter to our attention.

2/10 - 너무 별로예요

Laicie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
When i came down for the continental breakfast the front desk lady was quite rude and looked me up and down and asked if i was even staying in a room there and asked me to give her my room number. I thought it to be disrespectful that im not dress to impress so i must be homeless and sneaking in to get food?!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello Laicie,We apologize for any inconvenience you experienced during breakfast service. Our team aims to ensure the safety and comfort of all guests. Please reach out to management with any further concerns you may have regarding your recent visit.

8/10 - 좋아요

Michael

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Used to be a Red lion, but was completely updated. Clean and perfectly fine.
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 24일
Hi Michael,Thank you for your feedback. We're pleased to hear that you found our accommodations clean and perfectly fine during your recent stay. Ensuring a clean and comfortable environment for our guests is our priority, and we're glad that you had a satisfactory experience. We appreciate your patronage and look forward to welcoming you back for another pleasant stay.

4/10 - 별로예요

William

단체 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a really hard time checking in…was gave a key to our room and it didn’t work, went back to the front desk to recharge and it still didn’t work…finally the lady walked with us to our room knocked on the door used her key and a guy screamed “I’m taking a SH*T” So she continued to open doors down the hall til she found and opens me clean room and reassigned us that one…would not recommend we only stayed one night due to working in the area…would not recommend at all much safer to probably sleep in your car.
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 16일
Hi William,We take matters of guest safety and comfort seriously, and we regret that we fell short of your expectations. Your feedback is deeply concerning to us, and we will address these issues with our team to ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

Halle

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This hotel is so dirty! I was immediately unsatisfied with the quality of the room and the cleanliness of it. I had took off my shoes to get ready for bed and noticed things kept getting stuck to my socks, I looked around the room and started noticing that the room hasn’t been swept or mopped. I went to inspect the bathroom and the bathroom was just as dirty or worse, I found old soap that was left previously by the perhaps the tenant before. Therefore the bathroom wasn’t cleaned or SANITIZED!! The next morning I asked for room service to the room, I left for awhile came back at 3 to the room to find the room hasn’t even been cleaned. I asked the front desk if my room was going to be cleaned today, they replied with a “they are still doing the first building, then they will get to your room” the next few hrs I was with the housekeepers who came in the room and was just going to mop the room without sweeping. I took it into my own hands to sweep and mop out of frustration that they were going to do this simple task half ass!! I am so disgusted with the cleanliness of this property it deserves to be shut down!! It was so bad that even after I did a good sweep and mopping, my daughters and son’s socks were stained black. I bought my own sanitizing spray and cloths to wipe down surfaces, they were all black too!! I mopped the bathroom the towel was left black, ugh I’m so disgusted at this hotel, it’s enough for me to never come back and never recommend staying here!!!!!!! EVER!
2024년 4월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 9일
Hi Halle,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

Alfreda

2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello Alfreda,We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any specific issues you encountered during your stay so we can address them promptly.

6/10 - 괜찮아요

Nicholus

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t like that. The fact I couldn’t check in early. It made it kind of inconvenient 3 o’clock is late check-in. In my mind I guess.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Nicholus,We regret to hear about the inconvenience you encountered with our check-in policy. We strive to accommodate all guest requests within our operational guidelines. Your feedback is important to us and will be shared with the team for future improvements. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Jisephine

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Jisephine, We're sorry to hear that your experience didn't meet expectations. Please don't hesitate to contact us directly to share more details about your stay so we can address any concerns.

6/10 - 괜찮아요

Felipe

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Our nonsmoking room smelled like someone smoked in it, the towels were dirty/stained. Staff was nice.
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 2일
Hi Felipe,Thank you for your feedback regarding your recent stay at our hotel. We're glad to hear that our staff was accommodating and provided you with good service. We have taken note of your concerns, we will address these issues immediately with our housekeeping team to ensure that our standards are upheld and that such incidents do not occur in the future. Additionally, we will review our procedures to prevent smoking in nonsmoking rooms. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 - 너무 별로예요

Fermisa

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Fermisa, We're sorry to hear you didn't fully enjoy your stay. Please don't hesitate to contact us to discuss any concerns you may have had so we can improve our services for future guests.

6/10 - 괜찮아요

Stephennee

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Stephennee, We appreciate you choosing to stay with us. If you have any feedback you'd like to share from your recent visit, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better experience.

4/10 - 별로예요

Arleen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The room is dusty and very strong smell of cigarette smoke in a non smoking room. The smoke detector in the ceiling is missing.we end up spraying the entire room with Lysol to at least overpower the smell.
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Arleen,It's disheartening to hear about the issues with dust, cigarette smoke odor in a non-smoking room, and the missing smoke detector. Please rest assured that we take your feedback seriously, and we will address these issues promptly. Our housekeeping team will conduct a thorough cleaning of the room to eliminate any dust and lingering odors. Additionally, we will investigate the missing smoke detector and ensure that it is replaced immediately to uphold the safety of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

June A.

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Whenever I stay here, the exeprience is consistent. I just need a quiet place to sleep.
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 22일
Hi June,We're glad to hear that you've had consistent experiences during your stays with us! Providing a quiet and comfortable environment for our guests to rest is a top priority, and we're pleased that we've been able to meet your needs in this regard. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

2/10 - 너무 별로예요

Nikesa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only good thing about this hotel is its location. Other than that, this hotel is gross, dirty, and unsafe for any person to stay. I highly recommend NOT staying here.
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi Nikesa,Thank you for your feedback regarding your recent stay at our hotel. We take matters like this very seriously, and we will immediately investigate the cleanliness and safety issues to address them promptly. Additionally, we will take any necessary measures to ensure that our guests feel safe and secure during their stay with us. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

gabor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went down hill ever since new owners. Took out the pool, hot tub, the “ included “ breakfast is not much more than a cereal or toast. Beds are old uncomfortable. At check out refused to give receipt. Using excuses like “ system down. Printer out or ink
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 6일
Hi Gabor,We strive to provide a comfortable and enjoyable experience for all our guests, and it's disheartening to hear that we have fallen short of your expectations. Your feedback is incredibly valuable to us, and we will ensure that your concerns are shared with the management team for further investigation and improvement. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Bobbie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room and lobby were clean and staff was friendly and accomodating. I was commuting in to Spokane from this Valley location. It was worth it, as it felt safe and rooms were clean for the price. I had trouble logging on to WiFi, and lobby computer was not available for use. Exercise room had limited equipment. OVerall, good experience
2024년 2월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Bobbie,Thank you for sharing your recent experience at our hotel. We are delighted to hear that you found our staff friendly and accommodating, and the cleanliness of our rooms met your expectations. We appreciate your feedback regarding the WiFi access and exercise room, and will take it into consideration for future improvements. We hope to welcome you back in the future.

10/10 - 훌륭해요

Jovanny 님, Tonasket

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was alright
2024년 2월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 27일
Hi Jovanny,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 - 별로예요

Trevor

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
People smoking crack outside our window all night. Sheets had hairs on them when we arrived
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Trevor, We apologize for any inconvenience you experienced during your stay. Your feedback is important, and we will address these concerns to prevent future occurrences. Please feel free to reach out to our management team to further discuss your experience.

10/10 - 훌륭해요

James

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
Perfect
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 22일
Hi James,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome place for a short stay, staff was very friendly and accommodating
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 20일
Hi Andrew,We're thrilled to hear that you had an awesome experience during your short stay with us! Providing friendly and accommodating service is a top priority for us, and we're delighted that our staff succeeded in making your stay enjoyable. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.

6/10 - 괜찮아요

Aaron

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was convenient, surrounded by restaurants and shopping, and the surrounding area didn’t make me feel nervous about my car being left outside. Great stay for the price, but I was a little disappointed with the room. The WiFi was down the entire time, which, I get it, it happens, but the room was just not even clean. There was dog kibble on the floor by the window, chip crumbs all over the desk, all over the chair, it simply looked as though it hadn’t even been cleaned. On top of that, the toilet seat was about to fall off. Probably won’t go back if I have the choice.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 13일
Hi Aaron,Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient and felt safe about leaving your car outside. We have taken note of your concerns, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made to prevent such issues from recurring in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 8일
Hi Dan,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

2/10 - 너무 별로예요

alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was double charged for staying here, and can not get them to remove one. Check your credit card statement closely if you choose to stay here!!
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 2일
Hi Alice,It's disheartening to hear about the issue with the charge to your credit card. We take issues like this very seriously, and we'll investigate the matter further to determine what went wrong and how we can prevent it from happening in the future. We appreciate your patience and understanding as we work to resolve this issue, and we hope that we can regain your trust in our hotel.

4/10 - 별로예요

Erika

연인과의 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was no plugs near the bed to charge phones or plug in CPap machine. Electrical plugs by the tv and fridge were plugged into an extension cord that was also plugged into extension cord. Very dangerous. The bedding had stains. Holes in the walls and chipped paint. It was hard to feel comfortable under the above circumstances.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Erika,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Guest safety is our top priority, and we will address the electrical plug issue immediately. We appreciate your feedback on the bedding and the room condition, and we will pass this along to our maintenance team for further evaluation. We strive to ensure a comfortable and pleasant stay for all our guests, and we will use your feedback to improve our services.

8/10 - 좋아요

Tatyana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Heating unit didn’t work in the room, but it worked out fine because I had my husband grab extra blankets.
2023년 12월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 28일
Hi Tatyana,Thank you for sharing your feedback with us. We appreciate your resourcefulness in having extra blankets, and we're glad to hear that it worked out fine despite the issue with the heating unit. Please know that we will address this matter promptly to ensure a more comfortable experience for our guests in the future. Your input is valuable to us, and we hope to have the opportunity to welcome you back for an improved experience.

6/10 - 괜찮아요

Eric

2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 26일
Hi Eric,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Kevin,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience during your stay. We hope to have the pleasure of hosting you again in the future.

6/10 - 괜찮아요

Osmar

가족 여행
좋아요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 20일
Hi Osmar,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 - 너무 별로예요

Kay

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn't know that they offered a discounted rate if you slept outside
2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 16일
Hi Kay,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 16일
Hi James,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 - 괜찮아요

Angela

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 13일
Hi Angela,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 - 너무 별로예요

Lori

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Found a dirty cup on the floor next to the bed, empty coffee pods still in the maker and a womens hair clip on the dryer full of hair
2023년 11월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 9일
Hi Lori,Thank you for your feedback regarding your recent stay at our hotel. It is unacceptable that you found a dirty cup on the floor, empty coffee pods left in the maker, and a women's hair clip with hair on the dryer. We take your feedback seriously and will take immediate steps to address and rectify these housekeeping lapses to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Anne 님, Ewa Beach

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So quiet. Also no disturbance by housekeeping staff early in the morning of checkout. Win, win for us!!!
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 31일
Hi Anne,We're thrilled to know that your stay was quiet and peaceful, allowing you to fully relax and rest. Ensuring a tranquil environment for our guests is a top priority for us, and it's great to hear that we met your expectations. Additionally, we understand the importance of a disturbance-free morning, especially on the day of checkout. We appreciate your feedback regarding our housekeeping staff, and we'll ensure that they maintain a respectful and considerate approach to guest rooms during their stay. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Lorri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed our stay, room was very clean & the bed was very comfortable. The breakfast was good. It was quiet & in a good location. Would stay here again.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Lorri,Thank you for your positive review! We are delighted to hear that you enjoyed your stay, especially the cleanliness of your room, comfortable bed, and good breakfast. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

DANNY

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty. Smelly, low gtade room with smelly old carpet and zero room cleaning the 3 nights there!!!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello DANNY,We apologize for any inconvenience caused during your stay. Please be assured that we take cleanliness and guest satisfaction seriously. We appreciate your feedback and will address your concerns with our housekeeping team.

6/10 - 괜찮아요

Ed

가족 여행
별로예요: 청결 상태
Cleaning not up to standards. Room not vacuumed, toilet/sink/hard surfaces not wiped down, laminate floor not mopped. Front desk staff did accommodated with relocating to another room and were apologetic. Breakfast was basic but appreciated. Pancake maker, hard boiled eggs, toast/bagel, cereal, coffee/juice, yogurt. Location was excellent for a starting point for shopping. Mexican restaurant on south side of hotel had staff that played loud music late at night on occasion.
2023년 10월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 20일
We appreciate your feedback and apologize for the cleaning issues you encountered during your stay. It's good to know that our front desk staff accommodated your request and that you appreciated our breakfast options. We'll address the cleaning concerns to ensure a higher standard of cleanliness for our guests in the future. Thank you for sharing your experience.

8/10 - 좋아요

Hector

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Spokane Family Trip
Last minute book, it was a great price. Very spacious place. Building showing its age. Overall good place to sleep, I would stay here again if I need to.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 16일
Hi Hector, Thank you for your review! We're glad you found our spacious accommodations to be a good value for your family trip to Spokane. We appreciate your feedback, and we look forward to welcoming you back if you ever need a place to stay in the area again. Safe travels!

8/10 - 좋아요

Ron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn’t like being near ice machine.
2023년 10월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 16일
Hi Ron, We appreciate your feedback and apologize for any inconvenience you experienced. We hope you were still able to enjoy your stay with us. If you choose to stay with us in the future, please feel free to request a room away from the ice machine, and we'll do our best to accommodate your preferences. Thank you for choosing our hotel.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 12일
Hello Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Plenty of parking and a restaurant great in the parking lot.
2023년 10월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 12일
Hi James,Thank you for your feedback. We're pleased to hear that you found plenty of parking and that you enjoyed the restaurant. Providing convenient amenities like ample parking and a great dining option is important to us, and we're glad that you had a positive experience in this regard. We look forward to serving you again and providing you with another enjoyable visit.

10/10 - 훌륭해요

David

2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 31일
Hi David,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

6/10 - 괜찮아요

Kari

가족 여행
Ok for the money. Could have been cleaned a little better and bedding was well worn.
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 11일
Hi Kari,Thank you for your feedback about your recent stay at our hotel. Your comfort and satisfaction are important to us, and we take your feedback seriously. We will review our cleaning procedures to ensure that our rooms are maintained to the highest standards of cleanliness, and we will also inspect and replace any worn bedding to enhance the overall experience for our guests. We strive to provide the best value for your money, and your input helps us make necessary improvements. Thank you for choosing our hotel, and we look forward to serving you better in the future.

2/10 - 너무 별로예요

casey

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 10일
Hi Casey,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 - 별로예요

Dariann

연인과의 여행
별로예요: 편의 시설/서비스
The bed was broken and the top cover was really stained
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 9일
Hi Dariann,Thank you for your feedback regarding your recent stay at our hotel. Your feedback regarding the broken bed and stained top cover is concerning, and we want to assure you that we take these matters seriously. Providing a comfortable and clean environment is important to us, and we will promptly address the issues you described to ensure that our accommodations meet the highest standards of quality and comfort. Thank you for choosing our hotel, and we hope you will consider giving us another opportunity to provide you with a much-improved experience in the future.

6/10 - 괜찮아요

Kathleen

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 11일
Hi Kathleen,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 - 훌륭해요

larisa

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello larisa,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience at our hotel. It was our pleasure to ensure your stay was enjoyable. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Joanne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirtiest place ever! Lobby was updated but the rest of the property was aweful. The room was outdated and poor condition. Blood stains on mattress pad. Overall discusting.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 3일
Hi Joanne,Thank you for your feedback regarding your recent stay at our hotel. The conditions you described are absolutely not in line with our standards or the level of service we aim to provide. Please know that we will be conducting a thorough review of our cleaning and maintenance procedures to prevent such issues from recurring in the future. Additionally, our team will receive additional training to provide a better experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

Donald

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff friendly. Broken items, carpets seem to be undermaintained. Doesn't have areas for pets.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 2일
Hi Donald, Thank you for your feedback. We appreciate your kind words about our friendly staff. We apologize for any broken items and maintenance issues you encountered during your stay. We will work on addressing these concerns to improve our overall guest experience. Unfortunately, we do not have pet-friendly areas at our hotel, but we hope you had a comfortable stay otherwise. Your feedback helps us make necessary improvements, and we hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

Sandra

반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Room 222 was by the stairs, and the ice machine, both of which caused a lot of noise, not to mention the horrible loud noise from the heater/AC unit fan. I turned the unit off. The shower stall was in need of remodeling. The windows were disgustingly filthy, as was the exterior grounds. There was no designated pet area. The staff was very kind, and my room was clean. The bed was very comfortable.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 2일
Hi Sandra, Thank you for your feedback regarding your stay in Room 222. We appreciate your kind words about our staff, clean room, and comfortable bed. We apologize for the noise and maintenance issues you encountered, as well as the cleanliness of the windows and exterior grounds. We will address these concerns to improve our guest experience. While we don't have a designated pet area, we hope you had an overall comfortable stay, and we look forward to serving you better in the future.

6/10 - 괜찮아요

Bob

좋아요: 청결 상태
Over Night Stay
Over night stay was ok, building could use some updating but wasn't bad. It seemed to be clean and reasonably comfortable and decent value.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 2일
Hello Bob, Thank you for choosing our hotel for your overnight stay. We appreciate your feedback and are glad to hear that you found our property clean and reasonably comfortable. We'll take your suggestion about updating the building into consideration as we continue to improve our accommodations. We hope to have the opportunity to welcome you back in the future for an even better experience.