숙박 시설 정면

라야 사파리 여행 후기

4 out of 5
라야 사파리
Palatupana, Yala, Thissamaharama

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 136개 이용 후기 중 61개" "
평점 8 - 좋아요. 136개 이용 후기 중 41개" "
평점 6 - 괜찮아요. 136개 이용 후기 중 16개" "
평점 4 - 별로예요. 136개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 136개 이용 후기 중 6개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

Radhika

2024년 1월에 1박 숙박함
답변 제공: Laya Safari 님, 2024년 1월 3일
we greatly appreciate your visit. we also appreciate your comments..

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful oasis in Yala
When we arrived at Laya Safari, the property was virtually empty - and we could hardly believe it, as it was one of my top hotel experiences…and I have spent hundreds of nights in hotels. While the road to get to this little beachside oasis is very bumpy, it is well worth the ride. The rooms have an amazing view of the pool area and the coastline and while the current is too strong to swim in the sea, the roar of the ocean is the perfect sound to fall asleep to. The new manager has taken a lot of pride in the property and put up some very insta-worthy amenities like swings, a tree with lampoons and a small wooden boat. You also get a visit from a wild elephant each night (I‘m guessing semi-wild - they do feed it with fruits which I am not totally in favor of but the bull looked very healthy). We would really like to highlight the friendliness of every single employee from the receptionists to the waiters and poolboys - everyone went out of their way to make us comfortable. Meals were delicious and well-priced. We particularly loved the pineapple fritters for desert. As the hotel is very close to the park, you get picked up a bit later by the jeeps which allows you to sleep a bit longer. The pool itself comes with very comfortable sun loungers and the wonderful water is impressively clean (considering it was stormy each night we were there). The only suggestion we would have would be to open a small souvenir shop. Overall, we loved this place and will recommend highly. Thanks!
2023년 12월에 3박 숙박함
답변 제공: Laya Safari 님, 2023년 12월 16일
We are really appreciate your all comments and we waiting to your next visit to our place...Thanks & Regards!Hotel Staff...

4/10 - 별로예요

Ulrich

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Das Hotel liegt an einer traumhaften Lage. Leider ist überall, wo man hinschaut, alles defekt oder verrostet. Der Garten ist ungepflegt und gleicht einer Wüste. Der "neu renovierte" eigentlich sehr schöne Pool ist weder fertiggestellt noch in einem akzeptablen Zustand. Leider auch ungepflegt. Das Essen war nicht überragend (Dessert, Panna Cotta) war ein steinharter Mehlklumpen. Das erste mal auf der ganzen Welt haben wir in diesem Hotel erlebt, dass sie kein Cola haben. "Wichtige" Leute, die zuletzt kamen, wurden vor allen zahlenden Kunden bedient. Wartezeit für Wein und Wasser ca 40 Minuten.
2022년 3월에 1박 숙박함
답변 제공: Uren Anuranga 님, 2022년 3월 5일
Dear Valued Guest, We are sorry about your personal unpleasant experience here. Your comments are appreciated to consider for further operations. Best Regards, Team Management

6/10 - 괜찮아요

Foad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Utsikten och läget är bra men rummet var inte värt 200 dollar alls! Frukosten var bara ok! Hela byggnaden har mycket potential men det märks att efter pandemin behöver en ordentlig uppfräschning!
2022년 1월에 1박 숙박함
답변 제공: Uren 님, 2022년 1월 23일
Kära uppskattade gäst, vi välkomnar alltid feedback från våra värdefulla gäster för att hjälpa oss att underhålla och förbättra vår etablering och våra tjänster. tack, uren Anuranga FOM

8/10 - 좋아요

Eva

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Visiting Yala
We stayed here for four nights to visit Yala. The hotel is less than 10 minutes drive to the park. The service, and friendliness of the staff is superb. The view from the rooms, pool, and restaurant was beautiful. We could hear the waves crashing from our room. The wooden decks are definitely in need of replacement due to exposure to the salty ocean air, but the interior of our room was nice and comfortable. A lot of the rooms look like they were being upgraded during our stay as well.
2020년 3월에 4박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 5월 16일
Dear Valuable Guest, Ayubowan ! (May you live longer) Thank you very much for the review that you have posted on Hotels.com following your stay at Laya Safari. The feedback is truly invaluable to us and we will certainly take the highlighted areas into consideration for improvements of service and the standards. We hope to welcome you back again in the future for a better experience. Stay safe & healthy,

8/10 - 좋아요

Gaia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Fint hotel men lidt slidt
Et helt okay hotel til på indgangen til nationalparken... Det var en smule slidt og trænger til at blive renoveret! Personalet var super søde (næsten for søde) og hjælpsomme.
2020년 2월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 3월 9일
Dear Valuable Guest, Thank you for choosing to stay with us, I’m delighted that you enjoyed every moment of your stay at Laya Safari. I'm so pleased to hear the encouraging remarks about our associates. We hope you will plan to stay with us again and enjoy our exquisite range of food and beverage options along with the other recreational facilities in the hotel. It would be our pleasure to have you return and we hope it is very soon! Sunny regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2020년 2월에 3박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 2월 26일
Dear Valuable Guest, It was truly a pleasure having you as our guest and thank you so much for taking the time to write a review of your experience. We are all delighted to learn that you enjoyed the magical view of the Indian Ocean, friendly service delivered throughout the resort. Your kind words are a great source of encouragement for our team, who strives to deliver a memorable experience to each of our guests at all times. Thank you once again for having selected Laya Safari and we look forward to the opportunity to welcome you back again in the not too distant future. Sincerely,

10/10 - 훌륭해요

eannine 님, Brentwood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing views, great food, friendly staff. The only downside is the hotel is a little tired but I would still recommend.
2020년 2월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 2월 23일
Dear Valuable Guest, Thank you for choosing Laya Safari in Yala and It was a pleasure having you with us. We strive to serve our guests with exceptional service and we are pleased to learn that you had an amazing stay with us. We truly appreciate the positive feedback and the recognition of service, following your stay. We would be pleased to have another opportunity to welcome you back in the near future. Sincerely,

10/10 - 훌륭해요

Josefine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 2월 8일
Dear Valuable Guest, Thank you so much for taking the time to visit us recently and for writing such a wonderful review of your experience. We are all delighted to read that you enjoyed the facilities, friendly service, culinary experience and the best location. Thank you so much for your kind words and recognition. Thank you once again for having selected Laya Safari Hotel and we look forward to the opportunity to welcome you back again in the not too distant future. Sincerely,

6/10 - 괜찮아요

Lei 님, Vancouver, Canada

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Entire place is old and run down. Repairs are desperately needed. Restaurant staff were standoff-ish and certainly not inclined to move faster than a snail. Really very disappointed in this place.
2020년 1월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 2월 8일
Dear Valuable Guest, Thank you very much for taking the time to share with us your recent experience at Laya Safari. I was deeply saddened and concerned to learn about the negative experiences. Please accept our sincere apologies for having failed to deliver on the expectations and for the inconveniences faced. We truly appreciate and value your feedback as it is only through our guests’ comments, that we can measure and improve our services as we strive to deliver excellence. We sincerely hope that we will have the opportunity to welcome you once again at our hotel. Sincerely,

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Wildly overpriced with terrible food and relatively unclean premises.
2019년 12월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 1월 17일
Dear Valuable Guest, Thank you for your review. We are concerned to read your comments. Please do email us directly with your reservation details so we can check on the lack of unclean in our premises? Our Housekeeping team usually keeps everywhere fresh and clean hence We are surprised to read above. Our food quality is always complimented and commented on positively However, we have taken your comments into consideration and informed our kitchen accordingly. Hope you enjoyed the rest of your visit to Sri Lanka and had a safe journey back home. Sincerely,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bon rapport qualité prix, très belle chambre mais un peu défraîchie. On voit des animaux se promener la nuit.
2020년 1월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 1월 13일
Dear Valuable Guest, Warmest greetings from all of us at Laya Safari. Thank you very much for taking a moment of your valuable time to share your recent experience with us. We are absolutely delighted to learn that your holiday at our resort was exceptional. Being so beautifully positioned between the serene tranquility of the Indian Ocean and the natural wonders of Yala National Park certainly helps create unforgettable memories for our valuable guests. We look forward to welcoming you back in the not too distant future. Sincerely,

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
2020년 1월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 1월 13일
Dear Valuable Guest, Greetings from all of us at Laya Safari! Thank you so much for taking the time to post this review on Hotels.com and for sharing your experience with us. Thank you so much once again for your patronage. We hope we will have the opportunity of welcoming you again to Laya Safari in Yala, during your next visit to Sri Lanka. Sincerely,

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
The view is amazing. We met an elephant inside the hotel!!
2020년 1월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 1월 16일
Dear Valuable Guest, It was truly a pleasure having you as our guest and thank you so much for taking the time to write such a wonderful review of your experience. We are all delighted to learn that you enjoyed the friendly service delivered throughout the resort. Your kind words are a great source of encouragement for our team, who strives to deliver a memorable experience to each of our guests at all times. Thank you once again for having selected Laya Safari and we look forward to the opportunity to welcome you back again in the not too distant future. Sincerely,

4/10 - 별로예요

Charlotte

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 1월 16일
Dear Valuable Guest, Thank you for your review. We are glad that you enjoyed most our facilities and the services. Your comments are of great value to us and have been reviewed with my team on areas of improvement. We recognize that we may have fallen short of your expectations, for which we sincerely apologize. Rest assured that corrective measures have been implemented to ensure that this does not reoccur. Hope you will give us an other opportunity to indulge you. Sincerely,

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Die Lage war top der einsame Strand grandios. Leider konnten man nicht schwimmen wegen der starken Strömung. Der fleißigste Mitarbeiter war upul.
2019년 12월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 1월 13일
Dear Valuable Guest, Warmest greetings from all of us at Laya Safari! Thank you for taking the time to write this wonderful five-star rated review and sharing your recent experience with us. It gives us immense joy to read that your stay with us was unforgettable. All of your compliments and feedback are well appreciated and I will be sure to share your kind sentiments with the entire team. Thank you once again for your patronage and we hope we will have the opportunity of welcoming you again for yet another amazing stay at Laya Safari. Sincerely,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice location not far from the entrance of the national park. We saw both elephants and buffalos on the property of the hotel which made it a bit out of the ordinary (in a good way). The hotel was overall in good shape and was nice, but the rooms were not that clean (brown spots on the toilet etc) and we struggled communicating with the staff (they were also just hanging around, not being very service minded). The guys at the reception on the other hand was very helpful to all our inquiries and gave a great impression! Overall good stay.
2019년 12월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 1월 13일
Dear Valuable Guest, Warmest greetings from Laya Safari! We appreciate the time you have taken to write this review with us. It is an absolute delight to learn that your overall stay with us was great! We appreciate your compliments with regards to the location, the buffets, and the wildlife within the resort. However, please accept our most sincere apologies for any inconvenience caused during your stay with us. Thank you for bringing your concern with regards to housekeeping up to our attention and shortcoming occurred as it is not as per our service standards. Thank you once again for all your constructive feedback as it will help us improve our products and services further. We hope we will have the opportunity of welcoming you again, for yet another memorable stay at Laya Safari. Sincerely,

6/10 - 괜찮아요

Hoi Yee

좋아요: 청결 상태, 객실의 편안함
No hot water for shower at night!
Stayed 1 night for safari. Perfect location for early safari, you don’t have to wake so early. Staff forgot my take away breakfast but it’s fine coz it would be a simply sandwich only. Booked a Half Bord Plan as no where to eat nearby, the dinner was buffet style but not much choices of food and not taste good. The most horrible thing was there would be out of hot water for shower at night or/and your neighbor used up it all. Last but not least, my driver said his room full of mosquitoes and I found the same applied to the public pool as well ( some dead bodies found in the pool)
2019년 12월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2020년 1월 26일
Dear Valuable Guest, Thank you very much for staying with us and taking the time to share your holiday experience. We are indeed pleased to see that you appreciating the perfect location for early Safari. Your comment is of great value to us and have been reviewed with my team on areas of improvement. We recognize that we may have fallen short of your expectations, for which we sincerely apologize. Rest assured that corrective measures will be implemented to ensure that does not reoccur. Thank you once again and we sincerely hope you will give us another opportunity to welcome you at our hotel, so that you may experience the true level of experience we strive to deliver at all times. Sincerely,

2/10 - 너무 별로예요

Tanja

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2*, at MOST
The lenght of this review is directly related to my level of annoyance and irritation. 1. ROOMS The room advertised online /surrounding views is literally one of the 22 rooms - the other 21 has blinds around the entire place or everyone would look directly into their neighbours rooms. The shower also inexplicably has blinds - which has a nice gathering of black mould. Everything else in the room is old and shabby - shabby 'white' mats next to the bed, stained mustard couches, frayed towels. The bathroom window was so dirty you could barely see outside. The porch is worn out and faded, as well as the furniture. 2 pillows on the bed, with an additional 2 in the closet, sans pillow covers. The icetray was broken with hair in - still waiting for a replacement. Also the aircon was leaking and only one bedside lamp was working. 2. STAFF The young staff mean well, but has clearly not had any training - english is v v basic which can get rather frustrating. Also v unproffesional with check-in as they kept chatting in Sinhalese (I assume) and giggling like teenagers. On the first morning we returned to a dirty room at 1pm - when we called reception they informed us that we had our "Do not disturb" sign on the door - a tad impossible as we didn't even have one in the room. Also not ideal to walk out of your room and then have to step over 4 pairs of shoes that the cleaners have kicked of in front of your door. Room service is also a shambles- the wrong thing arr - see rest on TripAd
2019년 12월에 3박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 12월 30일
Dear Valuable Guest, Thank you very much for taking the time to share with us your recent experience at Laya Safari. We were deeply saddened and concerned to learn about the negative experiences. Please accept our sincere apologies for having failed to deliver on the expectations and for the inconveniences faced. We truly appreciate and value your feedback as it is only through our guests’ comments, that we can measure and improve our services as we strive to deliver excellence. We sincerely hope that we will have the opportunity to welcome you once again at our hotel. Sincerely,

10/10 - 훌륭해요

DTLAdj 님, los angeles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for a Yala safari. Super clean rooms and soft mattress.
2019년 12월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 12월 28일
Dear Valuable Guest, Thank you so much for taking the time to visit us recently and for writing such a wonderful review of your experience. We are all delighted to read that you enjoyed the overall service. Thank you so much for your kind words and recognition. I will be delighted to assist you with the arrangements for your next visit and have the pleasure of welcoming you back to Laya Safari. Sincerely,

8/10 - 좋아요

Constan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
zing Jungle life experince
Amazing jungle life experience. Excellent beautiful hotel. Only issue was staff not picking up the phone and service was not good.
2019년 12월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 12월 20일
Dear Valuable Guest, Thank you very much for taking the time to share your feedback on your recent stay at Laya Safari. I was glad to see that you enjoyed with amazing jungle life experience. Your comment is of great value to us and have been reviewed with my team on areas of improvement. We recognize that we may have fallen short of your expectations in certain areas, for which we sincerely apologize. Rest assured that corrective measures will be implemented to ensure that does not reoccur. Thank you once again and we sincerely hope you will give us another opportunity to welcome you at our hotel, so that you may experience the true level of service we strive to deliver at all times. Sincerely,

8/10 - 좋아요

J

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs upkeep and modernisation. Staff are excellent though.
2019년 12월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 12월 18일
Dear Valuable Guest, Thank you very much for selecting Laya Safari to stay with us and sharing your holiday review with us. Thank you so much for appreciating the service of our friendly staff. We look forward to having you with us once again, Sincerely,

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic base for a safari, lots of wildlife
Stunning location right on the beach, noone else around. The room was fab, second/third floors so great view from the balcony, sunset especially. Not many guests while we were there so dinner was table d'hote, several choices, all were tasty, well presented, fresh and plentiful. Staff friendly ans attentive. Best bit is wild elephant who seems to regularly roam around the grounds, eating the palm fronds and drinking the lily pond! Also saw boar, hares, iguana, plenty birds in grounds.
2019년 11월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 12월 11일
Dear Valuable Guest, Warmest greetings from Laya Safari. Thank you very much for taking a moment of your valuable time to share your recent experience with us. We are absolutely pleased to read that your holiday was exceptional. Being so beautifully positioned between the Indian Ocean and the natural wonders of the Yala National Park certainly helps create unforgettable memories in the wilderness. It's great to note that you had good animal sightings during your stay as well. Thank you for your kind words of appreciation. We await most eagerly to welcome you back soon. Ayubowan (May you live a long life)

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 11월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 12월 11일
Dear Valuable Guest, Thank you for visiting to Laya Safari. We really apologies for not meeting your expectations. Wish you a pleasant holiday in Sri Lanka. Sincerely,

10/10 - 훌륭해요

Andre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful location. Service excellent.
2019년 11월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 12월 2일
Dear Valuable Guest, Thank you very much for your review and for taking your valuable time out to give us this feedback. We are most delighted to learn that you have had a wonderful and memorable experience at Laya Safari. We all truly appreciate your kind comments and recognition. We all truly appreciate your kind comments and recognition of our Laya hospitality. It is a pleasure to having you with us and we are looking forward to welcoming you again at Laya Safari in the future. Sincerely,

8/10 - 좋아요

Deepak

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 12월 1일
Dear Valuable Guest, Thank you very much for selecting to stay with us and sharing your holiday review with us. We look forward to having you with us once again, Sincerely,

8/10 - 좋아요

Tanya

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel and friendly staff 值得推薦給華人的酒店,他們很重視華人的業務,不會有歧視行為;對我們的要求很有耐性的解決。
2019년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
We arrived at 11pm and went on safari at 4:45am so didn’t really spend time here. It was ok for a bed for the night.
2019년 11월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 11월 28일
Dear Valuable Guest, Thank you for taking the time to write a review. We are sorry for the inconvenience faced, However, the reason we do not provide any Safari tours from the hotel level. Because there are lots of local operators who do not have a proper insurance cover and unless they are registered with us because if an accident happens the person who recommended the operator will be responsible. When we provide safari jeeps we assure the guest of jeeps in good condition with valid insurance and trained registered drivers only. Thank you again for your feedback and we wish you all the best in your future. Sincerely,

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My partner and I just spent two weeks in Sri Lanka staying at hotels with similar prices as Laya - Laya was by far the worst one. The hotel is operated by the military - likely seized after the civil war. It has a creepy vibe. We went for a walk and were followed on the beach. The property has not been maintained and is derelict and in disarray - broken boards, black mold on the blinds in the room. The restaurant is very expensive and almost inedible. We waited 1.25 hours for lunch one day. Safari's are overpriced compared to what you can get elsewhere. Do not stay here.
2019년 11월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 11월 27일
Dear Valuable Guest, Thank you very much for taking the time to share with us your recent experience at Laya Safari. We were deeply saddened and concerned to learn that issues, Please accept our sincere apologies for having failed to deliver on the expectations and for the inconveniences faced. Our Laya team has taken up this matter for immediate rectification and rest assured that corrective measures have been implemented. We always assure the highest safety, security and the comfort of our valued guest. We truly appreciate and value your feedback as it is only through our guests’ comments, that we can measure and improve our services as we strive to deliver excellence. We sincerely hope that we will have the opportunity to welcome you once again at our hotel. Thank you once again for having selected Laya Safari. Sincerely,

10/10 - 훌륭해요

Ahmed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All inclusive safari stay
Everything was really impressive unless the swimming was prohibited 🚫 on this dangerous beach
2019년 11월에 3박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 11월 20일
Dear VauableGuest, Warmest greetings from all of us at Laya Safari -Yala. We are flattered by reading your review and we owe you a big thank you for your compliments and time. The sea is rough around this area, then nobody can swim in the water. We look forward to welcoming you to Laya Safari -Yala again. Ayubowan!

4/10 - 별로예요

실제 이용하신 고객

2019년 11월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 11월 20일
Dear Valuable Guest, Thank you very much for taking the time to share your feedback on your recent stay at Laya Safari.We are delighted to learn that you enjoyed the view of the Indian Ocean.We appreciate your feedback which will assist us to better ourselves and your valuable comments will be addressed immediately. Await your return for memories worth repeating. Sincerely,

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the beautiful nature around the hotel.. I can not recommend this hotel.
2019년 11월에 8박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 11월 20일
Dear Valuable Guest, Thank you very much for staying with us and taking the time to share your holiday experience. We are delighted to see that enjoyed the beautiful location of the hotel and the service of our friendly staff. Please accept our apologies for not meeting your exceptions in some areas. Your comment is of great value to us and have been reviewed with my team for serious attention. Whilst assuring you of our best services, we hope you will give us another opportunity to indulge you with more of our hospitality, perhaps in the near future. Sincerely,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good if you go on safari
We had a nice stay ... the staff was nice .. it’s a great place if you want to go to safari ... the breakfast was more expensive then the website said ..
2019년 11월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 11월 13일
Dear Valuable Guest, Thank you for choosing Laya Safari, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations, as well as the other facilities provided at the resort. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 11월 9일
Dear Valuable Guest, Warmest greetings. Thank you very much for taking a moment of your valuable time to share your recent experience with us.We are absolutely delighted to learn that your holiday at our resort was exceptional. Being so beautifully positioned between the serene tranquility of the Indian Ocean and the natural wonders of Yala National Park certainly helps create unforgettable memories for our valuable guests. We look forward to welcoming you back in the not too distant future. Ayubowan (may you live long)

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right on the beach, nice big shower. And nice big room
2019년 10월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 10월 19일
Dear Valuable Guest, Warmest greetings from all of us at Laya Safari in Yala. We are pleased to learn that you enjoyed your stay with us. Your compliments about the location & the rooms are appreciated. We thank you once again, for taking the time to write this wonderful review and sharing your experience on Expedia. We look forward to welcoming you again for yet another memorable holiday, hopefully soon!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The catering was nowhere as good as last time. We understood that the hotel was suffering after the terrorist attacks, but the food was not good. A simpler menu with more fresh food could have been provided, rather than trying to keep the whole menu and failing to do individual choices. I’m sure normal standards will come back when more visitors do.
2019년 8월에 1박 숙박함

10/10 - 훌륭해요

J

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great rooms with stunning views. Rooms could use a little cleaning since curtains were moldy from the damp air. Other than that stunning.
2019년 8월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 8월 25일
Dear Valuable Guest, Thank you so much for your compliments towards the location, the room and the views from the resort. It is also really encouraging when guests recognize and appreciate the sustainability initiatives we have in place. However, We apologize most sincerely for any inconvenience caused during your stay with us. Please note that we will take immediate measures to rectify this issue. Thank you once again for being a Laya Safari and we hope we will have the opportunity of welcoming you again for yet another holiday in Yala! Sincerely,

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스
Overall it wasn't a terrible stay but the staff are completely unprofessional. 1. Tell you the wrong price of the restaurant buffet and then proceed to add 1000 rupees to the bill 2. Knock on your hotel room door and immediately try to open it. What the hell? 3. Try to 'escort' you back to your room after dinner citing 'wild animals around'. There are better ways to try and earn a tip, this isn't one of them. Just forget it - stay at Jetwing instead.
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
L’endroit pour faire un safari est idéal mais les repas sont moyen... l’hôtel vieilli très mal
2019년 8월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 8월 18일
Dear Valuable Guest, Thank you very much for taking the time to share your feedback on your recent stay at Laya Safari. We are delighted to learn that you enjoyed the view of the Indian Ocean and Yala safari. We appreciate your feedback which will assist us to better ourselves and your valuable comments will be addressed immediately. Await your return for memories worth repeating. Sincerely,

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mauvais entretien des l'établissement, bâtiments vieillots, problème de propreté que ce soit des espaces communs (piscines mal nettoyee) ou des chambres (draps tachés, sables dans la chambre). Nous ne recommandons pas cet établissement.
2019년 8월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 8월 16일
Dear Valuable Guest, Thank you very much for taking the time to share your feedback on your recent stay at Laya Safari and have been reviewed with my team on areas of improvement. We recognize that we may have fallen short of your expectations in certain areas, for which we sincerely apologize. Rest assured that corrective measures will be implemented to ensure that does not reoccur. Thank you once again and we sincerely hope you will give us another opportunity to welcome you to our hotel, so that you may experience the true level of service we strive to deliver at all times. Sincerely,

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel with potential with a little work
The hotel is set within the park itself so you are very likely to see the wildlife during your stay. The room itself was lovely, a large 4 poster bed on a raised level with steps dropping down into a living area with a sofa, TV and tea/coffee making facilities. A nice touch is the water bottles are 1 litre rather than the usual 500ml. The room is air conditioned and spacious, the bathroom again was large with both a bath and separate walk in shower with wood flooring and a stone wall. There are complimentary body wash, shampoo, conditioner and shower cap and a ring light magnification mirror too. The balcony has two chairs and leads out onto a walk way with the beach right in front, as we were on the ground floor we could wall right out onto the beach from our room. We also woke up to a herd of buffalo outside the next morning! The breakfast was included with our room and theres a good selection, the only downside is that you have to choose what you'd like the night before, even the fruit juice must be chosen the night before which for me was a negative as you may feel like something different on the morning. We chose toast and pastries and there was a good selection, the banana cake was delicious! There is also tea and coffee. We had dinner at the hotel which was a set 3 course meal. The price was quite reasonable considering although the cocktails are more expensive than most places and a 10% service charge is also added. Overall I would happily stay again.
2019년 4월에 1박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 8월 16일
Dear Valuable Guest, Greeting from Laya Safari! Thank you very much for taking a moment of your valuable time to share your recent experience on Hotels.com. We are absolutely delighted to learn that your holiday at our resort was exceptional. Being so beautifully positioned between the serene tranquility of the Indian Ocean and the natural wonders of Yala National Park certainly helps create unforgettable memories for our valuable guests. We look forward to welcoming you back in the not too distant future. Sincerely,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 3박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 8월 16일
Dear Valuable Guest, Thank you for your review. Having experienced our hospitality, we hope we will have the opportunity of welcoming you again to Laya Safari Yala for yet another memorable stay. Sincerely,

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 8월 16일
Dear Valuable Guest, Thank you very much for taking the time to vote such a detailed review of your experience. We are very pleased to note that you had a wonderful holiday with appreciating all our facilities and service provided by our friendly staff. Whilst thanking you for staying with us, we certainly hope to have the privilege of welcoming you back at Laya Safari for another memorable holiday. Sincerely,

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월에 2박 숙박함
답변 제공: Krishan Hettiarachchi - Front Office Manager 님, 2019년 8월 16일
Dear Valuable Guest, It was truly a pleasure having you as our guest and thank you so much for taking the time to vote such a review of your experience. Thank you once again for having selected Laya Safai and we look forward to the opportunity to welcome you back again in the not too distant future... Sincerely,

4/10 - 별로예요

Rebecca Holt

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dårlig service, renhold og komfort.
Fin beliggenhet hvis man skal på safari, ellers helt øde. Rikt dyreliv, så bl.a. elefant. Ellers ikke noe å skryte av. Sengene hadde plastikkunderlag noe som gjorde sengen svært ubehagelig. Svært skittent på rommet; gulv, avløp, badekar, vinduer, dusj og toalett var ikke vasket på lenge. Hotellet trenger også en oppussing; Gardiner/persienner var fulle av sot, løse trappetrinn. Bassenget ute var heller ikke rent: Oljete. Ingen renset vannet i løpet av oppholdet. Uprofesjonelle servitører og kokker. Mat som stod på menyen ble ikke servert med ingrediense slik det stod, noe vi ikke ble informert om før maten var på bordet. Vi fikk servert råd kylling. I tillegg var ⅓ av det som stod på menyen, ikke tilgjengelig. En kveld reklamerte de for 2 for 1 på drinker. Fikk aldri den andre gratis da de mente at 2 for 1 betød kjøp 2, og då en gratis. Ingen kompensasjon for noen av feilene deres heller, selv ikke når vi ga beskjed. Veldig overpriset i tillegg sammenlignet med andre hoteller/restauranter i Sri Lanka. Hotellet ligger øde, så ingen mulighet til å spise noen andre steder heller. Begge ble dårlige av maten flere ganger. I tillegg var det en servitør/mananger(?) som skilte seg ut på en svært negativ måte. Han maste om en middag i jungel helt fra vi ankom til vi dro. Vi takket pent nei hver gang. Han kom i tillegg til bordet når vi bestilte mat av en annen servitør, meget slitsomt. Spesielt ubehagelig at han satt ned prisen på denne middagen i jungelen hver gang.
2019년 7월에 3박 숙박함
답변 제공: Laya Safari Guest Service Team 님, 2019년 8월 16일
Dear Ms.Rebecca Holt, Thank you for visiting Laya Safari. I really apologies for not meeting your expectations. Wish you a pleasant holiday in Sri Lanka. Sincerely,

6/10 - 괜찮아요

Peter

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great opportunity
Hotel has great position,needs a lot of attention. Prices for food and drinks over priced. Staff very friendly. Great to see Elephant at the front door.
2019년 6월에 1박 숙박함
답변 제공: Laya Safari Guest Service Team 님, 2019년 8월 16일
Dear Mr.Peter, Thank you very much for staying with us and taking the time to share your holiday experience. We are indeed pleased to see that you appreciating the service of our staff and the location. Your comment is of great value to us and has been reviewed with my team on areas of improvement. We recognize that we may have fallen short of your expectations, for which we sincerely apologize. Rest assured that corrective measures will be implemented to ensure that does not reoccur. Thank you once again and we sincerely hope you will give us another opportunity to welcome you to our hotel, so that you may experience the true level of experience we strive to deliver at all times. Sincerely,

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, bad service.
Good location, bad service. Mouldy bread for a la carte breakfast. Poor response to problem with leaking aircon, laundry gone awry.
2019년 6월에 3박 숙박함
답변 제공: Laya Safari Guest Service Team 님, 2019년 8월 16일
Dear Guest, Greeting from Laya Safari! We have noted down all the points you have raised and will pass it on to our team so that they can improve their respective areas. Thank you once again for bringing this up to our notice and hope that this would not deter you from visiting us again.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms that are dated and in need of some maintenance.
2019년 6월에 1박 숙박함
답변 제공: Laya Safari Guest Service Team 님, 2019년 8월 16일
Dear valuable guest, Thank you very much for taking the time to share your feedback on your recent stay at Laya Safari. Your comments are of great value to us and have been reviewed with our team on areas of improvement. We recognize that we may have fallen short of your expectations, for which we sincerely apologize. We have made note of your constructive comments and will take necessary measures to ensure that they do not recur in the future. Thank you once again and we sincerely hope you will give us another opportunity to welcome you to our hotel, so that you may experience the true level of service we strive to deliver at all times. Sincerely,

10/10 - 훌륭해요

Elisabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Toller Ausgangspunkt für Safari
Schöne Zimmer, jeweils ein Häuschen (nur zwei Zimmer übereinander). Gute Grösse und Ausstattung der Zimmer. Schöner Balkon mit fantastischer Aussicht aufs Meer. Essen (Frühstück / Dinner) sehr gut. Guter Ausgangspunkt für Safari's it Yala Nationalpark, mit Abhol-/Bring-Service. In der Hotelanlage Wildschweise, Kaninchen, Schlangen, Leguane, Kühe u. einmal nachts sogar ein Elefant (alles gefahrlos) - einfach toll.
2019년 4월에 3박 숙박함