Stone Gate Tours

Hotel seemed understaffed. There was a large event during our stay and only 2 working the registration desk. We had a complex reservation so the kiosk wasn't an option. While in the casino we rarely saw any servers offering drinks. Some stalls in the food court either ran out of food or open/closed at random hours. It's frustrating to call the front desk for service and not be able to reach a person. Guests don't want to punch through a series of recorded messages when they need help. The ice machine on our floor was out of order. We had to go down to the front desk and wait around to find someone to report it. Please staff your properties to meet guest needs, not simply to be cost efficient. You'll retain more guests if we feel there are real people providing services.

Clean room, friendly staff

Very new hotel with potential. Had multiple issues with the door lock and there isn’t much noise dampening between rooms. We could hear thumping from kids jumping around above our room and could clearly hear the conversations from the next door room. Made it hard to sleep. Hope the hotel will make improvements.