Suginami, Tokyo hotel rooms at the Ishin

"Convenience, onsen onsite and shopping mall "

"Everything at the hotel was perfect! Only thing I would say is the room were a little small. "

"The rooms are very nice modern spacious . The corridor looks outdated though but still clean . Nice to have the adapters and multi cables available in the room . Toilet within the room is spacious bright clean and modern . Will definitely stay here again if I m back to Tokyo. Do remember to check if the room type comes with access to the sky lounge as I forgot to do so"

"Very helpful staff from check in to check out No issues found with room during stay Very convenient being attached the the airport limousine bus service from and to Haneda airport. Many convenience stores located in and around the hotel Luggage check in service is very helpful especially if you have a delayed flight. Check out was 11 am but we were able to keep our luggage with them till we had to go to the airport at 6pm+"

"We stayed here for two non-consecutive nights, first after a full day at DisneySea. The location is very convenient for Disney; 3 subway stops (~15 min). Shiomi Station is across the street (a 2 min walk). Exploring other parts of Tokyo requires a line transfer, which isn’t ideal with tired kids, but still manageable. For example, we opted for Ginza instead of Shibuya on our last night due to the shorter commute. Check-in was excellent. The staff were warm and welcoming, the lobby is spacious, amenities are freely available, and having a FamilyMart attached to the hotel was extremely convenient. We stayed in a family room with four twin beds, and there was still enough space for two large suitcases. The only downside was the lack of drawer space. The beds were very comfortable, and the shower had great water pressure. What truly stood out was the staff’s exceptional service. We had forwarded our luggage from a previous hotel using Airporter. The hotel confirmed they could receive our prepaid luggage, and they were incredibly responsive to all my questions via Expedia’s chat. When my daughter lost her backpack at Tokyo Skytree, a front desk staff member kindly called lost and found on our behalf, translated for us, confirmed the bag was found, and even asked about shipping options since we were leaving for Kyoto the next morning. They stored our luggage while we were in Kyoto. They also made disposing of our damaged luggage incredibly easy & no fees. I highly recommend!"

"Clean hotel, very competent staff rooms are well taken care of and clean. "

"Staff helpful and very courteous"

"The room was very clean and the staff were very friendly and accommodating. The breakfast had several options that you can choose from. We like the area because it was quiet. My husband and I love to walk so it was not a problem for us walking to Shinjuku train station and taking the trains from there. There was also a bus right outside our hotel that takes you to Shibuya which was really convenient."

"Great onsen and breakfast. The room was very nice and the bed mattress was very comfortable."