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페이브호텔 멕스 툰중안 수라바야 여행 후기

3 out of 5
페이브호텔 멕스 툰중안 수라바야
Jl. Pregol 1 3 5, Surabaya, East Java

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 139개 이용 후기 중 19개" "
평점 8 - 좋아요. 139개 이용 후기 중 56개" "
평점 6 - 괜찮아요. 139개 이용 후기 중 45개" "
평점 4 - 별로예요. 139개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 139개 이용 후기 중 6개" "

7.4/10

청결 상태

7.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

jun 님, seoul

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
location ok..
location ok..no window

6/10 - 괜찮아요

Shabbir

별로예요: 직원 및 서비스
Shopping are is near
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

Hotel is walking distance toTunjungan Plaza. Room is clean but towels are quite old . No mini bar ,but the price paid is reasonable.
2023년 12월에 2박 숙박함
답변 제공: Malpin 님, 2023년 12월 23일
Dear Our Valued Guest, Thank you for taking your precious time to tell us about your experience at Favehotel MEX Tunjungan Surabaya. I am sorry that the experience on your arrival and during your stay did not meet your expectations, and please allow me to express my sincerest apologies. Your detailed feedback about your stay has been taken seriously. Please rest assured that we are taking the appropriate measures to improve our guest service to deliver more memorable experience to our valued customers. We appreciate you sharing your concerns, and we will ensure your next stay will be more pleasant than previous one. We look forward to welcoming you back soon. Best Regards, Malpin Pagau Operations Manager.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태
Older
Older than pictures
2020년 3월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
2020년 2월에 1박 숙박함

8/10 - 좋아요

roy

좋아요: 청결 상태
Cental location for the right price
You get what you pay for. Its cheap but then the cost is cheap too. Room was clean and functional. If you want somewhere cheap and clean in a central location, this is ideal. Bear in mind..the cheapest rooms do not have windows.
2020년 2월에 1박 숙박함

8/10 - 좋아요

FIRAT

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

Near shopping centre, Tunjungan Plaza. The location is behind the main road, not so good though. Wifi is on and off regularly. Bottle water not even 1 bottle is not provided. we drink water from water dispenser outside the room.Not good. Wall paper inside the room is a kind of yakki. Better has the white wall or has a painting instead.
2019년 11월에 3박 숙박함

8/10 - 좋아요

Jui-Feng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location is good. Service is excellent!
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

地點很好 有飲水機提供冷熱水，也提供冰塊 吹風機不足，每天都說被借走了 房間燈太少，很暗 OK!
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
We stayed in a large room with a “king” bed. Very spacious. Nice cold a/c and great TV. The staff was friendly and helpful. They brought me an iron and board to use. This hotel is a budget hotel so price was very good. I give it low marks for cleanliness and location. Loud music played until late at night and smokey smell through vents.
2019년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok.
Ok. Suara di luar kamar terdengar cukup keras.
2019년 6월에 3박 숙박함

8/10 - 좋아요

Tubagus

좋아요: 직원 및 서비스
Penginapan dengan lokasi baik
Pesanan menggunakan connecting door tidak bisa dipastikan ketersediaannya walaupun sudah booking dari 2 bulan sebelumnya. Walaupun pada saat hari h tersedia kamar dengan connecting door tersebut, namun kondisi kamar sangat terasa perbedaannya. Dimana kamar luas kamar walaupun pemesanan ukuran dua superior tetapi satu kamar sangat terasa sempit dan berbeda ukurannya. Pada kamar yg lebih kecil tersebut juga awalnya dapat keset yang sudah rombeng. Shower juga pancurannya sudah tidak bagus. Sangat berbeda dengan kondisi kamar sebelahnya. Lokasi yang baik dekat dengan TP menjadi poin plus yang penting
2019년 6월에 5박 숙박함

8/10 - 좋아요

Erni

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service
2019년 3월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
Nice hotel convince 24hr indomart store nearby in case looking for fast food night time..n near tunjungan plaza
2019년 1월에 1박 숙박함

10/10 - 훌륭해요

stan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Should book breakfast when booking for the rooms because if you do it, you'll pay only 4 AUD each breakfast. The breakfast was quite good. A lot of food, drinks, snacks, fruits, etc. Buffet style. If you pay for breakfast not included with your rooms rate, it would be 6.6 AUD each breakfast. I think it's the same price at Fave Hotels Indonesia wide. The standard double room was for one person only judging by the size but quite good by the price at 25 AUD a night. Hot water worked but water volume and water pressure were not so good.The hotel had food courts within the hotel, a gym, restaurants, balcony cafe/karaoke room. It always had so many quests (many rooms filled) each day. Boncafe steak house was just across the hotel and Alfamart was a few houses away from the hotel (alfamart is a mini supermarket like seven elevens in many countries but it is also the place where you can buy prepaid minutes and Internet data for your mobile phones). It was probably 5-6 minutes walk to Tunjungan Plaza. I think for the price of the nightly room at the hotel, the hotel is good.
2018년 12월에 12박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2018년 12월에 3박 숙박함

10/10 - 훌륭해요

Andin Septia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2018년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
clean.comfort.value for money price
clean.comfort.value for money price
2018년 9월에 1박 숙박함

2/10 - 너무 별로예요

Muhammet

Can get better room for the similar price
Small and smelly room, not so clean.
2018년 8월에 1박 숙박함

8/10 - 좋아요

Daniel

좋아요: 직원 및 서비스
Room for Improvement
Cleanliness is a must as mosquitoes nest mainly guests eat in the room n no proper cleaning after guest departure.
2018년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2018년 7월에 2박 숙박함

10/10 - 훌륭해요

bo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good stay
good stay
2018년 1월에 2박 숙박함

8/10 - 좋아요

Christopher Patrick

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Comfortable but there's room for improvement ...
The stay was comfortable and the FO and Housekeeping staff were friendly. Please improve on breakfast buffet menu, its set up, cleanliness and noticed the staff at the breakfast venue were not so friendly and cheerful. The gym needs attention as the air-cond system was not working. I believe this hotel can further improve and will definitely come again to stay at this hotel.
2018년 5월에 3박 숙박함

8/10 - 좋아요

Beng 님, Melbourne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's ok overall
Location is good if you're looking in the middle of city, next to big Tunjungan Plaza shopping mall. Room quality and bedding .... clean, but could be improved with better linen and possibly towel It's ok for its price.
2018년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel and just a step away from the big mall
I was late check out, almost midnight but the staff is very helpfull. Some parts of the hotel is under renovation but not causing disturbances for the guest. The room is small but clean. AC, TV and other room equipments are working well. The price is fair.
2018년 3월에 1박 숙박함
답변 제공: Malpin Pagau 님, 2018년 3월 7일
Dear Our Dearest guest, Thank you so much for choosing Fave MEx Hotel Surabaya as your place to stay and taking your time to give us a feedback. It's a pleasure to receive a good feedback from you. We're so happy to know that you're satisfied during your stay with us. We hope to see you again in fave Mex Hotel Surabaya. Sincerely, Malpin Pagau Front Office Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2018년 2월에 1박 숙박함

8/10 - 좋아요

Zainal Bin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Favehotel Mex suits your budget
Convenient location . Located away from the main busy road but just a few minutes walk to Tunjungan Plaza where I can find my shopping needs & plenty of food choices. Secured place as you need the access card to open the door at lift lobby .
2017년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trip to Surabaya
berkesan dan bagus
2017년 8월에 1박 숙박함

8/10 - 좋아요

Heru

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice hotel for business trip
Good hotel, near to the place I worked for
2017년 10월에 2박 숙박함
Dear Bapak Heru, Thank you very much for choosing Fave Mex Hotel Surabaya and taking your time to give us a good feedback. It's a pleasure to received a good feedback from you. We're so happy to know that you're satisfied during your stay with us. We hope to see you again in Fave Mex Hotel Surabaya. Sincerely, Malpin Pagau Front Office Manager

8/10 - 좋아요

Ajhar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Good
2017년 10월에 3박 숙박함
Dear Mr Ajhar, Thank you for choosing Fave Mex Hotel Surabaya and taking your time to give us a good feedback. It's a pleasure to received a good feedback from you. We're so happy to know that you're satisfied during your stay with us. We hope to see you again in Fave Mex Hotel Surabaya. Malpin Pagau Front Office Manager

8/10 - 좋아요

Liavika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 2박 숙박함
Dear Liavika, Thank you so much for taking your time and gave us your feedback. It' s pleasure to received a good feedback from you. We're so happy to know that you're satisfied during your stay with us. We hope to see you again at near time in Fave Mex Hotel Surabaya. Best regards, Malpin Pagau Front Office Manager

6/10 - 괜찮아요

Annisa

Dear Annisa, Thank you very much for staying with us we are very pleased to be in your choice, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager

6/10 - 괜찮아요

Gim Kah

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dear Gim Kah, Thank you very much for staying with us we are very pleased to be in your choice and We wish to see you again in your next visit to to Surabaya. Best Regards, Malpin Pagau Front Office Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스

4/10 - 별로예요

Wanen 님, Medan

별로예요: 청결 상태, 객실의 편안함
Not so comfort
I was not comfort, noisy from both side. Aircond leak, less room soundproof. Other guess doesn't with good manners make noise. There is tiny bugs fly in few place inside my room also. Could be came from the toilet. Sorry to tell, i won't stay there anymore.
답변 제공: Malpin 님, 2017년 3월 3일
Dear Wanen, Thank you for your feedback on your recent stay with us, We really appreciate that you taking the time to write your comprehensive reviews. We highly appreciated that you share your experience and recommendation our hotel. We regret to hear that your experience did not meet your expectation. We will address your concern in regards to our team for further review and we will take all action necessary to improve our service quality. We do hope that you will accept our sincerest apology and to have opportunity to welcome you back in our hotel. Best Regards, Malpin Pagau Front Office Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dear Sir/ Madam, Thank you very much for staying with us, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
No windows
No windows
답변 제공: General Manager 님, 2017년 1월 5일
Dear Sir/Madam, Thank you for taking the time to tell us about your experience. We are very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I have noticed your feedback and share with our whole team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Malpin Pagau Front Office Manager

8/10 - 좋아요

IG AK Aswin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel in the center of the town
Hotel was near by Tunjangan Plaza, it was convenient to walk around as it was in the center of the town, quite a few good food places / restaurants were in short walking distance. The room was spacious. Breakfast area was decent, food selections were limited.
답변 제공: General Manager 님, 2016년 11월 16일
Dear Sir/ Madam, We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we apology for this, and of course we will take all actions necessary to improve our service quality. We are looking forward to welcoming you back on you next trip to Surabaya. Best regards, Malpin Pagau Front Office Manager

6/10 - 괜찮아요

Karenina 님, lumajang

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
lumayan
overall good sih cmn kamarnya sempit dan tembok kamar lembab
답변 제공: General Manager 님, 2016년 10월 23일
Yang terhormat Bapak/Ibu , Terima kasih telah memilih fave hotel Mex surabaya sebagai tempat untuk menginap dan untuk kesediaan Anda membagikan pengalaman bersama kami. Kami sungguh senang menerima komentar yang positif dari Anda, Sekedar informasi, untuk ketersedian kamar kami menyiapkan tipe kamar superior dan suite yang ukuran-nya lebih besar. Mengenai tembok yang lembab kami telah mencatat dan telah menindak lanjuti dengan team kami. Kami menantikan kunjungan Anda kembali di fave hotel Mex Surabaya. Hormat kami Malpin Pagau Front Office Manager

6/10 - 괜찮아요

실제 이용하신 고객

답변 제공: General Manager 님, 2016년 10월 23일
Dear Mr/MS, Thank you for your interest to stay at favehotel MEX Surabaya We look forward to welcoming your at fave hotel MEX Surabaya. Regards, Malpin Pagau Front Office Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Small room
A very simple business hotel suitable for short stay..there are better and comfortable hotels around
Dear Sir or Madam, Thank you for your feedback on your recent stay with us, We appreciate your positive feedback and Love to hear that our services and facilities have meet your expectation. I will be passing your fantastic feedback to all of out team and We hope we can continue giving a memorable experience for your next visit. Regards, Malpin Pagau Front Office Manager

10/10 - 훌륭해요

Prachak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 10월 23일
Dear Prachak, Thank you for your interest to stay at Favehotel MEX Surabaya We look forward to welcoming your at fave hotel MEX Surabaya. Best Regards, Malpin Pagau Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
立地も良く、快適に過ごせました
都心に位置し、部屋、スタッフ、Wifiすべて快適。この価格帯では有り得ないコストパフォーマンスだと思います。絶対におすすめ。
답변 제공: Malpin 님, 2016년 8월 8일
Dear Sir/ Madam Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager

2/10 - 너무 별로예요

MAKOTO

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
good location but not so good hotel
I did not like the shower. I prefer shower which I can hold. The other things were all just o.k. There was no hairdrier in the room. The bathtowels were old and dirty. The good thing about the hotel is the location only.
답변 제공: Malpin 님, 2016년 3월 5일
Dear Sir/ Madam, Thank you for taking your time to share about your recent stay with us. We regret to hear that your experience did not meet your expectations. We will address your concern for further review, and of course we will take all actions necessary to improve our service quality. We do hope that you will accept our sincerest apology and to have the opportunity to welcome you back in our Hotel Best Regard Malpin Pagau Front Office Manager