Surly Brewing Co. Tours

Our room was nice and clean. The staff I spoke to was very kind and helpful. I accidentally left a shopping bag in the cabinet when we checked out and the GM Karla contacted me and was able to get it shipped to me. I was so afraid it was gone forever! The location is nice because we were close to the mall and having restaurants close was nice as well. We did not go down for the breakfast, but when we went to check out I noticed a line backing all the way up to the elevators for breakfast and it seemed somewhat overwhelming.

Got charged an extra $54 in gratuity for breakfast when I didn’t really pay that amount. Whoever was my server on that morning must have added it in. Considering the over $3k I spent here on 3 separate trips, it was disappointing. And of course there was as usual ‘breakfast is not really included ‘ issue even though you paid through Expedia already. $22 per person is covered which seems quite ok unless you have staff that write in extra tips.

The stuff overall was good accept the breakfast area. We had to wait for our breakfast that we ordered from the menu for almost an hour and when we got it was cold not even warm. It was ridiculous and they didn’t even apologize for delay or breakfast being cokd