스완씨, 뉴캐슬의 골프 호텔

“Recently refurbished room, very clean and comfortable. My only complaint was the shower had no water pressure and was almost dripping out of the rain head which made the experience frustrating and slow.”

“Adequate parking, convenient location for 1 night.”

“The room wasn’t cleaned properly. Balcony lock was broken. The previous guests clothes were still in the room.”

“Room was neat and tidy. Large enough to accommodate our dog. Tiled floors meant there was not lingering pet smell. There is a small patch of grass at the front of the hotel for dog relief, very helpful. Would stay again.”

“Great customer service was very helpful and the rooms were clean n tidy”

“Staff is very helpful.”

“I am extremely disappointed with my stay and would like to raise several concerns regarding the poor service and lack of basic standards at this property. Firstly, the receptionist was extremely rude and unwelcoming. The way guests were treated was unprofessional and made the overall experience unpleasant from the moment of arrival. Secondly, none of the facilities were available for use due to ongoing renovations. This information was not disclosed on the website or communicated to guests...