Dear Barbie,Thank you for sharing your recent experience. Our team here at Days Inn, Sylvan Lake is committed to providing high-quality service, and we're thrilled to hear that we made a good impression on you. We hope you will stay with us again soon!

Dear Josh,Thank you for taking the time to review our property, we are glad you enjoyed your stay. We hope you will come back to see us again soon.

Dear Geordie,Thank you for choosing Days Inn, Sylvan Lake. Your feedback is important to us as it helps us do better. We are glad to know the breakfast was excellent and the hotel was good. We hope we will see you again soon.

Hi Hannah,Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to our attention.

Dear Boyd,Thank you for sharing your recent experience. Our team here at Days Inn, Sylvan Lake is committed to providing high-quality service, and we're thrilled to hear that we made a good impression on you. We hope you will stay with us again soon!

Dear Paula,Thank you for sharing your comments and sending this review. Our team here at Days Inn, Sylvan Lake is committed to providing quality customer service and we are pleased you noticed how much we enjoy our jobs. We hope you'll visit us again soon!

Hi Kevin, Thank you for taking the time to leave us a review. We are sorry to hear that you had issues with the room. However, you could have informed us of any of these issues that you have raised, during your stay. Our team here at Days Inn, Sylvan Lake is always committed to providing quality customer service. We are surprised to know that any of those issues have not been communicated to the Manager/ Front Desk (24hrs operational) at any given time while you stayed at our hotel, in which case we could have offered you an alternative room. We always accept good and bad reviews. Without any such communication or complaint, it is unsuitable and unprofessional to write a review like this. Let me explain a few things regarding your comments. About a number of pillows, We have provided 3 pillows for every Queen size room and 4 pillows for King size rooms and we provided extra after you requested. Regarding the “complementary” breakfast, it is provided by us free of charge. We do not provide extra services or takeaway facilities for this free service. It is our hotel policy. Every Sunday our restaurant has a Buffet brunch and it is not free. Seems you have confused this Sunday Buffet with your free breakfast. We understand that you have posted all your reviews, you were irritated since you were not allowed to eat from Buffet free of charge which is a value of 21.99, and you were not allowed to take away the free complimentary breakfast. If you look at other reviews by our guests, you will find that they are very positive about our Breakfast, hotel and staff. We are always happy to facilitate our valuable guests, but that does not mean that you can do whatever you want inside the hotel. We would very much appreciate it if you are not coming back.

Dear Jayson, Thank you for sharing your recent experience. Our team here at Days Inn, Sylvan Lake is committed to providing high-quality service, and we're thrilled to hear that we made a good impression on you. We hope you will stay with us again soon!

Dear Barbara,Thank-you for taking the time to review our property, we are glad to see you enjoyed your stay. We hope you will come back to see us again soon.

Dear Kathleen,Thank-you for taking the time to review our property, we are glad to see you enjoyed your stay. We hope you will come back to see us again soon.

Dear Lindsey,Thank you for sharing your comments and sending this review. Our team here at Days Inn, Sylvan Lake is committed to providing quality customer service and we are pleased you noticed how much we enjoy our jobs. Our building is a bit older so we do strive to keep it well maintained and clean for our guests. We hope you'll visit us again soon!

Hi Michael,Thank you very much for taking the time to post a comment on our hotel. Our hotel’s restaurant “Lake House Kitchen” is located just on the ground floor. In addition, there are 2 other restaurants just 50 meters away, and also a Pizza outlet in the vicinity. We do not understand why you have said ‘no eating places around the area’. Downtown (1.5 km away) has so many other restaurants. Do you think 100 restaurants need to be located around the hotel?You have also said that the parking lot is small. Our parking lot is one of the biggest parking lots in the town, which can host more than 40 vehicles. It seems you have stayed inside your hotel room the whole day, and have not observed any of these things. Otherwise, it seems you have some personal issue with us, or this may be a deliberate review to damage the image of the hotel.

Dear Chantal,Thank you for sharing your comments and sending this review. You have stayed with us for 4 days. Our hotel policy is that housekeepers remove linen and do bedding once every 3 days. We do not do full bedding every day. However, remove garbage and replace the used towels daily as guests put used towels on the ground. You have mentioned that our housekeepers did not “make the bed very well”. You are correct. Maybe you have expected us to do a daily linen change, which is not our practice or policy. Again, we do bedding once every 3 days. But of course, if any guest asks for bedding or cleaning every day we are willing to do that. Hope you would understand.

Dear Maricor,Thank you for taking the time to review your recent stay at our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and our services and are so glad you enjoyed your stay.We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town. Kind regards,

Dear James,Thank you for choosing Days Inn, Sylvan Lake, and leaving these comments. We strive to make each guest’s stay comfortable and enjoyable. We are delighted we achieved this and look forward to welcoming you back soon!

Dear Engr,Thank you for taking the time to review your recent stay at our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town. Kind regards,

Dear Christine,Thank you for taking the time to review our property and for your positive score. We hope to see you again soon!

Dear George,Thank-you for taking the time to review our property and for your positive score. We hope to see you again soon!

Hi David,Thank you for 3 out of 5stars reviews.

Dear Alice,Thank you for completing your survey. We are happy to hear that you enjoyed your experience here in Sylvan Lake. Thank you for your kind words. We hope to see you again at a future date.

Dear Waylon,Thank-you for taking the time to review our property and for your positive score. We hope to see you again soon!

Dear Kasandra,Thank you for sharing your comments and sending this review. Our team here at Days Inn, Sylvan Lake is committed to providing quality customer service and we are pleased you noticed how much we enjoy our jobs.We hope to see you again at a future date.

Hi Jovi,Thank you very much.

Dear Theresa,Thank you for completing your survey. We are happy to hear that you enjoyed your experience here at Days inn Sylvan Lake. Thank you for your kind words. We hope to see you again at a future date.

Dear Amy,Thank you for taking the time to review our property and for your positive score. We hope to see you again soon!

Dear Mackenzie,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Sylvan Lake. It is always a pleasure to receive positive feedback. I will share your 5/5 rating with our team, who I am certain will be encouraged by this. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

Hi Danny,Thank you very much for your review regarding our hotel and restaurant. For your information, our hotel was almost full during these days. If you check the reviews from other guests, you will notice that there are no such complaints as you claim that “the entire 3rd floor was frozen”. However, in your case on heating of the room, no one complained about the heating who stayed the day before, but we have made a special attempt to solve the issue of the heater, and we have provided you with an additional heater as well. In addition, before providing an additional heater we asked you if you needed an alternative room, but you were not interested. Though we attempted to resolve your issue, it seems you have no gratitude at all. Even though we informed you if your room did not have blankets at the designated place, you just had to inform us. Regarding cold breakfast, we have to specifically state that our hotel provides hot breakfast Free of Charge. We cannot believe it was cold. If it happens your meal is taken you more than 30 minutes later. I went through our records and I found that the 3 of you had free hot breakfast without any complaints to the server. It seems that you are making a false claim. You asked for a hot chocolate drink free of charge thereafter. We told you that we do not provide hot chocolate free. But finally, I asked you to go and grab from the restaurant free as I already told to server. It appears that you have written these bad comments, as you were unable to gain further advantages, and out of your personal irritation due to that. We are happy to know that you will not visit us again.

Dear Monique,Thank-you for taking the time to review our property and for your positive score. We hope to see you again soon!

Dear Peter,Thank you for completing your survey. We are happy to hear that you enjoyed your experience here in Sylvan Lake. Thank you for your kind words. We hope to see you again at a future date.

Thank you

Dear Benjamin,Thank you for your reviews highlighting with your bad experience.Usually, we keep 4 towels in a 2 queen bed room assuming there will be 4 persons per day. We replace towels the next day if the guest has used them. it's inappropriate if you ask for more towels on the same day evening. There should be one extra towel for all 3 people. We cannot believe that the breakfast was cold as we are providing a hot breakfast. Thank you for your understanding and hope you will visit us again.

Thank you,

Thank you very much.

Dear Chelsea,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Sylvan Lake. We are particularly pleased that you found our staff so great and you found everything looked very clean. I will share your comments with our team, who I am certain will be encouraged by your remarks. We hope you'll visit us again soon!

Dear Selena,Thank you very much for 5 out of 3 stars reviews.

Dear Kristen,Thank you for sharing about your recent experience. Our team here at Days Inn, Sylvan Lake is committed to providing high-quality service, and we're thrilled to hear that we made a good impression on you. We hope you will stay with us again soon!

Dear Gurbax,Thank you for taking the time to review your stay with us and for choosing our hotel. Your feedback helps us to continually improve in all areas. We are happy you were satisfied with your stay and we are looking forward to having you again as a guest in our hotel.

Dear Jamie,Thank you very much for your 3 out of 5 stars review.

Dear Sean,Thank you for completing your survey. We appreciate your kind words and look forward to seeing you again.

Dear Kristie,Thank you for choosing Days Inn, Sylvan Lake and leaving these comments. I will share your comments with the hotel and restaurant team as they strive to make each guest’s stay comfortable and enjoyable. We are delighted we achieved this and look forward to welcoming you back soon!

Hi Bobin,Thank you very much for your comment with 3 out of 5 stars review. Hot water is availble in the room and you need to turn right side of the handle for hot water. If you ask front desk we will aware you.

Dear Yigon,Thank-you for taking the time to review our property, we are glad to see you enjoyed your stay. We hope you will come back to see us again soon.

Dear Reggie,Thank you for your review regarding our hotel. You had made your reservation through a 3rd party agency, and it was not a direct booking with us. You could also check our website directly, rather than reading various comments on Google. In our website, we have clearly stated that we are not a pet-friendly hotel. Also note that when you make a reservation through a 3rd party agency, you are making payments directly to that 3rd party. We have not received any payment from you, and it is not practical to ask for a refund from us. You have to discuss with the 3rd party agent regarding any financial transactions that you had done with them. Also, we cannot recommend or suggest any other hotels or places to you, as you have mentioned. All these things could have been prevented if you directly contacted us, and checked our website for information before you reserve our hotel. We are more than happy to serve you, if you could contact us directly, for any future reservations.

Dear Pukra,Thank you very much for your 5 out of 5 stars review with comment.

Dear Justin and Laura,We at Days Inn, Sylvan Lake our delighted that you had a very satisfying experience during your stay. Your 4 out of 5 review and comments are important and help us to remain focused on making our guests’ stay pleasant and comfortable. We apologize for the difficulty you had with the wash cloths. We are working on that. We hope to welcome you back soon!

Dear Galen,Thank you for completing your survey. We are happy to hear that you enjoyed your experience here in Sylvan Lake. We hope to see you again at a future date.

Dear Rafael,Thank-you for taking the time to review our property and for your positive score. We hope to see you again soon!

Thank you,