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헤리티지 호텔 캐머론 하일랜즈 여행 후기

3 out of 5
헤리티지 호텔 캐머론 하일랜즈
Jalan Gereja, Cameron Highlands, Tanah Rata, Pahang

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 596개 이용 후기 중 180개" "
평점 8 - 좋아요. 596개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 596개 이용 후기 중 117개" "
평점 4 - 별로예요. 596개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 596개 이용 후기 중 13개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

SUNGKEUN

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 미흡했다
창문걸이가 고장나서 살짝 열려있었고 이것때문에 밤에 잘때 너무 추웠다. 창문틀에 개미가 엄청 많았는데 약을 많이 뿌려서 바닥이 미끄러웠다. 그래도 약때문에 침대에는 개미가 올라오지 않았다. 샤워실에 샤워기는 해바라기 샤워기만 있었는데 미지근한 물만 나와서 좀 추웠다
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Changsun

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Johannes Pim de

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The accommodation looks like a building what used to be a great hotel back in the days. The rooms are spacious and there is free breakfast included with freshly made omelet. However the carpet is full of spots, the bathroom full of molt and little insects. The hotel experienced a few power interruptions during our stay. The location is on walking distance of the city center with nice restaurants for a good diner.
2024년 4월에 2박 숙박함
답변 제공: Shazea 님, 2024년 4월 5일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the spacious rooms and enjoyed our breakfast. We're also pleased to know that our hotel's location provided convenience for exploring the city center and enjoying the nearby restaurants.We apologize for any inconveniences you experienced during your stay regarding the cleanliness of the carpet and bathroom, as well as the intermittent power interruptions. Please rest assured that we take these issues seriously, and we have already addressed them with our housekeeping and maintenance teams to ensure that such incidents are not repeated in the future.Your comfort and satisfaction are of utmost importance to us, and we appreciate your valuable feedback as it helps us to continually improve the quality of our services. Should you choose to stay with us again in the future, we would welcome the opportunity to exceed your expectations.Thank you once again for choosing to stay at our hotel. We hope to have the pleasure of welcoming you back soon.Warm regards,Shazea Idham

6/10 - 괜찮아요

Emma

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Einfach gehaltene Unterkunft, die sehr alt ist. Das Bad war sehr veraltet und eine Renovierung könnte dem Bad gut tun. Sehr nettes und hilfsbereites Personal.
2024년 3월에 2박 숙박함
답변 제공: Shazea 님, 2024년 4월 5일
Dear Emma, Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our staff's hospitality. Providing excellent service is one of our top priorities, and we are delighted to hear that you found our team helpful during your stay.We also appreciate your constructive criticism regarding the state of our accommodations. Please know that your comments have been noted, and we will take them into consideration as we continually strive to enhance our facilities and improve the overall experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Shazea Idham

4/10 - 별로예요

Andrew

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked 4 rooms and they were not clean with doors and many cupboards damaged. Towels not very clean. Rooms also got many insects. Tap without proper cap resulting in water spraying instead of flowing down when turned on.
2024년 3월에 2박 숙박함
답변 제공: Shazea 님, 2024년 3월 29일
Dear [Reviewer's Name],Thank you for sharing your feedback about your recent stay with us at Heritage Hotel. We're sorry to hear about the challenges you faced.We're committed to providing excellent service, and your concerns about room cleanliness, insect issue and maintenance issue are important to us. We're taking immediate steps to address this internally.Once again, please accept our sincerest apologies for the inconvenience you experienced. We value your feedback as it helps us continually improve our services and provide the exceptional hospitality experiences our guests deserve.Thank you for choosing Heritage Hotel. We hope to have the opportunity to welcome you back in the future and restore your faith in our hospitality.We appreciate your feedback and hope to welcome you back for a better experience.Best regards,Shazea IdhamE-commerce ExecutiveHeritage Hotel

8/10 - 좋아요

TEW

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay in Cameron Highlands !
Wonderful stay but furniture in-room needed to be refurbished !
2024년 1월에 2박 숙박함
답변 제공: Shazea 님, 2024년 3월 29일
Dear [Reviewer's Name],Thank you for sharing your feedback about your recent stay at Heritage Hotel.We're delighted to hear about your enjoyable experience and how met your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back.Please accept our sincerest apologies for the inconvenience you experienced. Your feedback is valuable, and we're taking steps to address furniture refurbishment. We hope for the chance to provide a better experience in the future.Thank you both for choosing Heritage Hotel. Your feedback helps us improve.Warm regards,Shazea IdhamE-commerce ExecutiveHeritage Hotel

8/10 - 좋아요

Chee Mun 님, Tempe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked two rooms and found out that one side can be hotter and the other side cool depending on direction of sun. No AC units to cools the hot side, Also extra surprise charges were requested upon check in and in addition Expedia choice of breakfast included does mean that and was a place where breakfast was chargeable.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Carlos

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

ALISON

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy - all voices from reception echoed upstairs to my room. Rooms are very dated and bathrooms grimy. Window in my room didn’t shut properly as latch was broken. Rubbish all round the grounds. Staff were very pleasant.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Muru

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
seamless check in; comfortable room; bathroom was spacious but shower speed can be improved. However, carpeting need replacement; breakfast items need major upgrade.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Vetusto ed umido
Struttura da demolire e ricostruire, tutto vetusto risalente agli anni 70, camera molto umida, con presenza di formiche, mobili vetusti, senza alcuna manutenzione.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Ulrike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Das Heritage ist noch ein Hotel der alten Schule mit sehr freundlichem und hilfsbereitem Service. Zimmerservice und Frühstück waren von guter Qualität und es gibt viel Platz und Services im Hotel, sogar eine Waschmaschine und einen Trockner. Einzig die Aktualität der Ausstattung und Zustand der Möbel ist für uns Anlass zur Kritik.
2024년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall it was a good stay however the hotel is not well maintained in terms of cleanliness- The carpets arent clean. The restaurant food was not good
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Johanna

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The hotel we were before was now in old fashion state. The breakfast was very poor.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Jess

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

MUNIARAJ

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
AMAZING STAY
It was amazing stay
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Darren

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Huge dilapidated 1970s hotel. It has charm but you need to be ready for everything being a bit broken. Watch that they dont try and charge you a foreigner tax on top of the tourism tax, it doesnt apply until 2025.
2023년 12월에 3박 숙박함

4/10 - 별로예요

Steve

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel needs renovating & some new staff. Our first room had a lot of ants so we were moved to a room that had fewer ants. Service was not available in the lounge areas, the bar was closed & the "fitness centre" was just a few treadmills. Most of the staff were rude, particularly to my wife. Only one woman at the front desk was pleasant.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Sf

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
The condition of the room is dated and need fixing

4/10 - 별로예요

Tatsuya 님, Simahatu

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
まず部屋のメンテナンスが悪く汚れが目立ってる。特にバスルームはシャワーの水の出が悪い。朝食の品数内容が良くない。
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Vern Nee

2023년 9월에 1박 숙박함

8/10 - 좋아요

Akash

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Oveall nice property with a garden and nice views, large room, lovely view from the balcony, short walk to Tanah Rata but we rather enjoyed that it and walked twice back and forth each day. Breakfast is average and can be improved, and there's a musty smell in the room possibly due to moist furniture that some reviews already mention that the hotel should fix.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Agnes

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay in this hotel and we upgraded our room that had a fantastic view of the hills and the village. The room simply massive and it was so relaxing just sitting in the balcony enjoying the wonderful view. The only problem we had was the television being too loud and we could not adjust the volume of the sound and the cover for the handset of the tv conrol was missing. We informed the front desk but they did not do anything about it. We had not attempted to turn the tv on again. The food in the restaurant not good. We had wonderful Tandoori chicken meals down in a restaurant in he village. We were able to buy fruits from the fruit stalls next to the car park which is on the way to the hotel up the hill.
2023년 8월에 3박 숙박함

6/10 - 괜찮아요

Nagur Hassan

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
We booked the room with a kid and we paid additional guest charge as well. But then hotel insists to pay for extra towel and bottle. Theyeven said I need to pay for breakfast for the kid. Eventually after having a discussion with the staff and management they made an exception. This is something that they need to have the clarity

8/10 - 좋아요

FABRICE

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Conforme aux prestations annoncées
2023년 8월에 2박 숙박함

4/10 - 별로예요

Abdullah

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It’s very pad and old
2023년 8월에 1박 숙박함

8/10 - 좋아요

kashif

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ottima soluzione per soggiornare nelle CH
camera e bagno moderni e puliti , letto comodi . Molto utile la possibilità di utilizzare la lavanderia a gettoni . A 10 minuti a piedi dai ristoranti
2023년 7월에 1박 숙박함

8/10 - 좋아요

Ramona

좋아요: 청결 상태, 직원 및 서비스
Good for short stays. Clean well placed but quite old
2023년 7월에 2박 숙박함

8/10 - 좋아요

hassan

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Mee Lan

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel all the carpet is dirty including the public area and rooms. Coffee Stain in the room carpet not remove or clean. Very bad impression about the cleanliness. Must have big improvement cleaning change all new carpet. Breakfast choice not much too few options. Not recommend people come to stay again. Price not cheap but poor quality.
2023년 6월에 1박 숙박함
답변 제공: Shazea 님, 2023년 7월 4일
Dear Valued Guest,"Thank you for staying with us and for your feedback on our hotel! It will greatly help us to improve for the future.On behalf of the hotel management team, I apologize for the inconvenience caused to you. Rest assured that our team is doing our best to improve the room condition. Our team is looking into it and we will ensure this will not happen again."

8/10 - 좋아요

S.R

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a pleasant experience. Awesome scenery and surroundings. Clean and tidy. The hotel is little outdated and need some makeover. Also, I would like to see some more variety in the breakfast menu.
2023년 6월에 3박 숙박함
답변 제공: Shazea 님, 2023년 7월 4일
Dear Valued Guest,Thank you for staying with us! We look forward to seeing you again!

6/10 - 괜찮아요

HON MENG

2023년 6월에 2박 숙박함
답변 제공: AS 님, 2023년 7월 4일
Dear Valued Guest,Thank you for staying with us!We look forward to seeing you again!

8/10 - 좋아요

Dung

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
No AC, no toothbrush, other than that all were good
2023년 6월에 1박 숙박함
답변 제공: Shazea 님, 2023년 7월 4일
Dear Valued Guest,Thank you for staying with us and for your feedback on our hotel! It will greatly help us to improve for the future.On behalf of the hotel management team, I apologize for the inconvenience caused to you. Rest assured that our team is doing our best to improve the room condition. Our team is looking into it and we will ensure this will not happen again.

8/10 - 좋아요

Yu Yen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location
2023년 5월에 3박 숙박함
답변 제공: AS 님, 2023년 7월 4일
Dear Valued Guest,Thank you for staying with us!We look forward to seeing you again!

10/10 - 훌륭해요

Noraini

2023년 5월에 1박 숙박함
답변 제공: AS 님, 2023년 7월 4일
Dear Valued Guest,Thank you for staying with us!We look forward to seeing you again!

8/10 - 좋아요

Shahrizat

2023년 4월에 3박 숙박함
답변 제공: AS 님, 2023년 7월 4일
Dear Valued Guest,Thank you for staying with us!We look forward to seeing you again!

6/10 - 괜찮아요

Alexander

2023년 5월에 1박 숙박함
답변 제공: AS 님, 2023년 7월 4일
Dear Valued Guest,Thank you for staying with us!We look forward to seeing you again!

10/10 - 훌륭해요

Azimah

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: AS 님, 2023년 7월 4일
Dear Valued Guest,Thank you for staying with us!We look forward to seeing you again!

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nil
2023년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for its price
I was quite shocked and disappointed upon first walking into the room but it could be because I was used to the standard of 4-star hotels. The room was fairly large but without many furniture so it looked quite empty and eerie especially at night. The lift looked like a factory lift. The tap in the bathtub first released yellowish water but the water was clean afterwards. The room cleaning service do not clean the toilet thoroughly enough, especially the bathtub. There were stains that I had to rub away myself. However, for its price, it was alright. It was still overall pretty comfortable and livable but just don’t expect too much like I did. The balcony and view were amazing. The bed was comfortable and the room was huge. It was overall still a good experience. Also, it was within walking distance to many shops. It wasn’t necessarily in the town center of Cameron Highlands but a good location nevertheless.
2023년 4월에 2박 숙박함

6/10 - 괜찮아요

Frazer

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
It is an old property and veering more towards tired than classic. The rooms would benefit from some significant upgrades.
2023년 4월에 3박 숙박함

8/10 - 좋아요

Bee Ching

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
If possible the shower part not put at the bath tub will be good as not easy for old folks or those not that flexible.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

MItchell 님, West Haven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room and friendly staff. Breakfast was good.
2023년 2월에 2박 숙박함

6/10 - 괜찮아요

Hitohiro

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
寒いので気をつけて
キャメロンハイランドは最低気温１２ー１３度なのに全く暖房設備がなく、一週間震えて過ごした。ハウスキーピングもきちんとしていなくて、ハンドタオルは言わないと持ってこないし、トイレットペーパーやティシューもきちんと補充しない。
2023년 2월에 7박 숙박함

8/10 - 좋아요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Das Hotel war sehr schön, aber der Teppich im Zimmer und die Wände könnten mal wieder aufgehübscht werden.
2023년 2월에 2박 숙박함

6/10 - 괜찮아요

Carlos 님, Singapore

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff is extremely friendly and helpful. It is located in a nice and convenient area. The place is not well maintained and it does not feels clean. Breakfast has limited options. The place has an amazing potential, but needs a lot of love.

10/10 - 훌륭해요

Raymond

2022년 12월에 2박 숙박함

10/10 - 훌륭해요

MOHD MUSTAQIIM

2022년 11월에 1박 숙박함

4/10 - 별로예요

Hor Siew

가족 여행
별로예요: 숙박 시설 상태 및 시설
No upgrade and old
2022년 7월에 1박 숙박함