Villa Ducale’s staff deserve TEN stars. From reception to the waiters and shuttle drivers, everyone went above and beyond. They handled our reservations and every request with warmth and care. The service was exceptional.
The setting and views are beautiful, the infinity pool lovely, breakfast excellent, and the restaurant food we enjoyed through room service was delicious.
However, at approximately CAD $1,100 per night, our accommodation fell short. Our suite was in a separate building across the street. It’s only a short crossing, but this should have been made clearer when booking, as breakfast, the bar and hotel facilities are in the main building.
The suite was spacious, with a living room, large bathroom, separate bedroom and a pleasant rear view. Unfortunately, the street-facing side had poor sound insulation: traffic, barking dogs, morning deliveries and bottles being collected were all clearly audible. This level of noise is unacceptable for a luxury stay at this price. The room also looked tired, with walls needing repainting and some general TLC.
I can only speak for our suite; rooms in the main building may differ. Two nights were manageable, but I would not spend a week in that room. Better soundproofing, maintenance and clearer booking information would make a real difference. The staff delivered ten-star hospitality; the accommodation needs to match.