Disappointing Stay - Not Worth the Premium Price
Our recent stay was unfortunately well below expectations.
At 3 AM, we were awakened by excessive noise from the adjacent room - a group of guests having a loud party with music at full volume. While the front desk staff did respond after several attempts to contact them, their handling of the situation was ineffective. Instead of properly addressing the disturbance, they merely made a polite request to lower the noise. Predictably, the party resumed at full volume within 10 minutes.
Only after a second complaint and more forceful intervention did the situation improve, but by then it was already 4 AM before we could finally get some sleep.
Additionally, we discovered a severe plumbing issue with the sink leaking significantly, causing water to flood across the floor of our room.
When addressing these issues with management the following morning, we received only a basic apology with no offer of compensation or resolution for our severely disrupted night.
For a hotel charging premium rates, this level of service and problem management is unacceptable. The combination of ineffective noise control, maintenance issues, and poor resolution of guest complaints makes it impossible to recommend this property.
Pros:
- Good location
Cons:
- Poor handling of noise complaints
- Maintenance issues (plumbing)
- Inadequate response to guest concerns
- Not worth the price point
