루프탑 테라스
예약 가능 여부 확인

하드 록 호텔 테네리페 여행 후기

5 out of 5
하드 록 호텔 테네리페
Avenida Adeje, 300, Adeje

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 673개" "
평점 8 - 좋아요. 1001개 이용 후기 중 216개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 60개" "
평점 4 - 별로예요. 1001개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 22개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

4/10 - 별로예요

Hyun Jae

2023년 12월에 2박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2023년 12월 20일
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not live up to your expectations, as well as any inconvenience you may have experienced, guest feedback is crucial to continue to improve our services and facilities and enhance our future guest experiences. We hope to have the opportunity to welcome you back for a 5-star experience.Kindest Regards.

10/10 - 훌륭해요

Gillian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic stay — wonderful facilities and excellent staff
2024년 5월에 4박 숙박함
답변 제공: Omar D 님, 2024년 5월 21일
Dear Gillian,Thank you very much for your kind review, we are looking forward to meeting you again here soon!Kind regards

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed at the Hard Rock Hotel for the first time in May. Absolutely stunning resort and the staff go above and beyond to make your stay a memorable one. Highly recommended.
2024년 5월에 7박 숙박함
답변 제공: Omar D 님, 2024년 5월 21일
Dear Stephen, Thank you for your amazing review! We are looking forward to meeting you again soon!

10/10 - 훌륭해요

mark 님, Bristol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt like a hard rock should
2024년 3월에 5박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 5월 17일
Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The music. Plenty of room and lots of sun beds. Also the food was excellent. 👍👍
2024년 5월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 5월 17일
Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.

8/10 - 좋아요

Torsten Urs

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schöne Zimmer. Mehrere Pools mit gutem Service, gutes Gym, frühstück ist super, das Essen abends (Buffet) bzw Essen in den hauseigenen Restaurants ist ok, aber eigentlich das Geld nicht wert.
2024년 4월에 6박 숙박함
답변 제공: Omar D 님, 2024년 5월 13일
Dear Torsten, Thank you for your review, we are looking forward to meeting you here soon.

10/10 - 훌륭해요

Lydia

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience, different pool areas to choose from and all the staff are really lovely and helpful
2024년 4월에 7박 숙박함
답변 제공: Omar D 님, 2024년 5월 5일
Hi Lydia!Thank you for you lovely review!We are looking forward to seeing you again soon!

10/10 - 훌륭해요

Jonathan Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent. Easy to get reservations and make additional bookings / amendments. Jessi in the rock shop was superb!!!
2024년 4월에 5박 숙박함
답변 제공: Omar D 님, 2024년 5월 4일
Dear Jonathan, Thank you for your lovely review! We are looking forward to meeting you here soon

8/10 - 좋아요

Chiara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stanze pulite. Ristoranti buoni. Colazione ottima
2024년 4월에 5박 숙박함
답변 제공: Omar D 님, 2024년 5월 2일
Dear Chiara, Thank you for your review! See you soon at Hard Rock Hotel Tenerife

6/10 - 괜찮아요

magdalena

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
All-inclusive what a joke Make sure read all the fine prints
2024년 4월에 6박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 29일
Dear magdalena,Thank you for sharing your feedback with us. We apologize if our all-inclusive package did not meet your expectations. We appreciate your insights and will consider them for future improvements. We hope you will consider staying with us again in the future.Best regards.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sometimes the music is too loud 😉 by the pool which slightly spoils the peace - I wonder if there can be an hour a day with peaceful, quieter music. My only serious complaint is the huge amounts of air freshener that seems to be pumped out in many areas. Is that necessary by the sea? Fresh air smells are better.
2024년 4월에 7박 숙박함
답변 제공: Omar D 님, 2024년 4월 28일
Hi Sarah!Thank you for your feedback and we are happy to see you have had a lovely stay here, we take notes of your feedback in regards to the freshener, when we refill the scents it may be stronger than regular!

10/10 - 훌륭해요

Phyllis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel!
2024년 4월에 5박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 25일
Dear Phyllis,Thank you for your review, we are happy to know that you had a memorable stay with us. Looking forward to welcoming you again at Hard Rock Hotel Tenerife! Best Regards.

8/10 - 좋아요

Carmen Milady 님, Bronx

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food from the buffet could’ve been better.
2024년 3월에 3박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 23일
Thank you for your review, we are happy to know that overall, you have enjoyed your stay with us. We apologize for the mentioned aspects; they have been shared with the management to be addressed.Looking forward to welcoming you again at Hard Rock Hotel Tenerife.Best Regards.

10/10 - 훌륭해요

Sören 님, Langen

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Hard Rock Hotel liegt direkt am Meer, ist eine sehr schöne Hotelanlage und die Zimmer sind auch sehr groß, modern und schön. Das Buffet war sehr gut, auch morgens gab es ein reichhaltiges Frühstück mit allem was man sich vorstellen kann. Wir hatten einen sehr schönen Aufenthalt, nur zu empfehlen.
2024년 4월에 5박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 22일
Vielen Dank für diese fantastische Bewertung und dafür, dass Sie uns ausgewählt haben, um Ihren Urlaub auf Teneriffa zu genießen. Wir hoffen, dass dies der erste von vielen Besuchen war, wir hoffen, Sie bald zu sehen!Grüße.

8/10 - 좋아요

Susanne

아이를 동반한 가족 여행, 가족 여행
Es ist ein schönes Hotel, leider kann man in der gesamten Hotelanlage mit dem Kinderwagen oder Rollstuhl schlecht fahren. Man muss immer den Fahrstuhl nutzen, was zu längeren Wegen führt. Außerdem stehen die Sonnenliegen sehr eng zusammen. Das Essen ist sehr gut.
2024년 4월에 5박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 21일
Vielen Dank für Ihre Bewertung, wir freuen uns zu wissen, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir freuen uns darauf, Sie wieder im Hard Rock Hotel Teneriffa begrüßen zu dürfen!Mit freundlichen Grüßen,

8/10 - 좋아요

Jasmeet

2024년 4월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 5월 10일
Dear Jasmeet, Thank you for your rating. We hope to welcome you back at Hard Rock Hotel Tenerife for a 5-star experience. Kindest regards.

2/10 - 너무 별로예요

Madhuja

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were unaware we had VIP access right from check- in which felt rushed, confusing and uninformative about the services the hotel actually had to offer. Didn’t want to keep relying on the app. Food and staff made the hotel!
2024년 4월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 18일
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not live up to your expectations, as well as any inconvenience you may have experienced, guest feedback is crucial to continue to improve our services and facilities and enhance our future guest experiences. We hope to have the opportunity to welcome you back for a 5-star experience.Kindest Regards.

10/10 - 훌륭해요

Steven Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hard Rock Hotel lived up to its reputation, friendly staff, good food, excellent room. Nothing was too much trouble. Arrival was trouble free and the guy, sorry forgot his name, was one of the best I have come across, so friendly and helpful. We where given an upgrade to a suite, thank you. As we where early we parked our bags and grabbed a coffee in the Constant Grind and chilled. Will certainly be looking to stay in other Hard Rock Hotels on our future trips.
2024년 4월에 4박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 14일
Dear Steven, Thank you very much for your kind words and for taking the time to share your experience at Hard Rock Hotel. We are thrilled to hear that you found our hotel beautiful and that our staff members made your stay enjoyable. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We hope to welcome you back soon.Kindest regards.

10/10 - 훌륭해요

Reza

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel, clean, friendly staff, excellent food and good amenities. Excellent kids club and a good range of heated pools for children and adults.
2024년 4월에 8박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 10일
Dear Reza, Thank you for your 5-stars review. We are glad to know that you have really enjoyed our facilities and service. We hope to welcome you back soon for another memorable experience. Kindest regards.

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
War richtig toll Hard Rock immer wieder
2024년 3월에 11박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 9일
Vielen Dank für Ihre 5-Sterne-Bewertung, wir freuen uns zu lesen, dass Sie einen fantastischen Aufenthalt bei uns hatten!Wir hoffen, Sie bald wieder im Hard Rock Hotel Tenerife zu sehen.Mit freundlichen Grüßen.

6/10 - 괜찮아요

James Edward

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is situated in Playa Paraiso its a very quiet village with only a few restaurants. We hired a car luckily we had free parking included with Expedia. The rooms were large however had no privacy given the open bathroom. Cleaning was hit and miss sometimes good other times bad. Carpets everywhere needed a good Hoover. There was a good choice of food at breakfast however it was so busy, you couldn’t even hear yourself talk. Towels were often threadbare in both the room and the pool at which you could only get one towel in exchange for a card given at checkin. The teen club was only open until 7pm, far too early and the football pitch had a hole that was a trip hazard. The entertainment was sporadic at best. This hotel is at most a 4 star.
2024년 3월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 9일
Thank you for your review, we would like to apologize if your experience did not live up to your expectations, and thank you for your comments, each of them will be addressed by our team to improve our services. We hope this experience will not deter you from visiting again, as we will be glad to show you the real 5-star stay that we always aim to deliver.Kindest regards.

6/10 - 괜찮아요

Christopher

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very good BUT we had to wait until after 3pm and I had to go up to ask again even though they said they would call / email me neither happened. I also got offered nothing for my Expedia gold (highest level) status although this seems to be a theme when I book anywhere with my status….i really have had nothing for being gold….
2024년 4월에 1박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 14일
Dear Christopher, Thank you for sharing your feedback about your experience at Hard Rock Hotel Tenerife, your comments are vital to improve our facilities and services. We regret that your experience was not completely satisfactory and hope that you will visit us again in the near future to provide you with the great service and experience that our hotel offers.Best regards,

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the Hard Rock. Great music 🎵 and a great vibe. We ate in the sushi and itialian restaurant. We also used the 11 am bus to Las Américas. Antonio at the beach club was super and introduced me to grapefruit slice in a glass of rose ! Bravo ! Roca Negra nearby is also worthy of a visit. Plenty of supermarkets and shops and a nice promenade walk north. Everything you need is here but it’s also a short cab to other areas.
2024년 3월에 6박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 9일
Dear Karen, Thank you very much for your kind words and for taking the time to share your experience at Hard Rock Hotel. We are thrilled to hear that you found our hotel beautiful and that our staff members made your stay enjoyable. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We hope to welcome you back soon.Kindest regards.

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel with friendly staff. Clean with good rooms. The hotel has a good atmosphere with music playing. Food was also good.
2024년 4월에 2박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 9일
Dear Jason, Thank you for your review, we are happy to know that you have enjoyed your stay with us.Looking forward to welcoming you again at Hard Rock Hotel Tenerife!Best Regards.

2/10 - 너무 별로예요

Rukshana

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 25일
Dear Rukshana, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests, and we are disappointed to know that you were unhappy with your experience. Please do not hesitate to contact us directly and share with us the inconveniences you experienced during your stay that led to giving us this rating? As it is through your feedback that we can improve our services and set the bar for delivering authentic experiences.We hope to have the opportunity to welcome you back for a 5-star experience.Kindest Regards.

10/10 - 훌륭해요

Julie 님, Glasgow

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel with great facilities
2024년 3월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 4일
Dear Julie, Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.

8/10 - 좋아요

Manish Shankar

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel looks great and the rooms are clean and very comfortable however ridiculous all inclusive does not mean all inclusive i.e. cannot order food from bar area between 1pm-3pm and certain items which you would expect to get are extras e.g cornetto ice cream and cranberry juice. Staff are excellent and friendly however hotel seems to be extremely understaffed so at certain times it can take ages to order at the bars. My kids loved the the kids and teens club and spent much of the day here
2024년 3월에 6박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 4일
Dear Manish, Thank you for your review, we are happy to know that overall, you have enjoyed your stay with us. We apologize for the mentioned aspects; they have been shared with the management to be addressed.Looking forward to welcoming you again at Hard Rock Hotel Tenerife!Best Regards.

10/10 - 훌륭해요

Chi How

좋아요: 편의 시설/서비스
Everything is good apart from the food
2024년 3월에 5박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 4일
Thank you for your review, we are happy to know that you have enjoyed your stay with us.Looking forward to welcoming you again at Hard Rock Hotel Tenerife!Best Regards.

10/10 - 훌륭해요

Eugene

2024년 3월에 6박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 14일
Thank you for sharing your great rating. We look forward to welcoming you back soon for another 5-star experience.Kindest regards,

8/10 - 좋아요

Roshna Mavji

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was very good Facilities great Very clean Only odd thing is that the sinks are open in the room Not much to do near to the hotel. Would recommend getting the 471 bus and going to Los Christianos
2024년 3월에 4박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 29일
Thank you for your review, we are happy to know that you have enjoyed your stay with us.Looking forward to welcoming you again at Hard Rock Hotel Tenerife!Best Regards,

10/10 - 훌륭해요

Eann Sutherland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel with extremely friendly staff. Would highly recommend.
2024년 3월에 4박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 29일
Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.

10/10 - 훌륭해요

Lana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
amazing experience
2024년 3월에 6박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 24일
Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.

8/10 - 좋아요

Claire

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very enjoyable stay. The only thing that was annoying was when the evening entertainment was on, parents let there children run round and round the stage,which was very disacting. I feel there maybe should be a polite notice asking them to respect others and the entertainer.
2024년 3월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 17일
Thank you for your review, we are happy to know that you have enjoyed your stay with us.Looking forward to welcoming you again at Hard Rock Hotel Tenerife!Best Regards.

10/10 - 훌륭해요

Alberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 17일
Muchas gracias por su valoración de 5 estrellas.Esperamos tenerles de vuelta pronto. Saludos Rockeros

10/10 - 훌륭해요

Paul Warren

2024년 3월에 8박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 17일
Thank you for your 5-star rating. We look forward to your next visit Kindest regards.

10/10 - 훌륭해요

Mandy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An sich ein schönes Hotel. Sehr groß und dementsprechend wuselig. Die Zimmer sind sehr schön gestaltet. Mit der Reinigung ließ ein bisschen zu wünschen übrig. Das Hotel is aber sehr sauber. Das Personal ist sehr freundlich. Nicht gefallen hat uns die extreme Lautstärke in der Lobby beim Check In. Man musste sich gegenseitig fast anschreien und hat die meisten Dinge der Emfangsdame nicht verstanden weil es so laut war. Weiterhin fanden wir die Tischzuweisung beim Frühstück überhaupt nicht gut. Obwohl sehr viele Tische am Morgen noch frei waren, konnte man sich nicht hinsetzen wo man wollte. Das Personal war auch auf gar nicht mehr freundlich wenn man woanders sitzen wollte. Vielleicht finden das ja aber manche Leute gut. Alles in allem würde ich das Hotel auf jeden Fall empfehlen.
2024년 3월에 5박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 17일
Vielen Dank für ihre super Bewertung und Vielen Dank für Ihre freundlichen Worte, das ist die beste Motivation für uns!Wir werden weiterhin sehr hart arbeiten, um unseren Gästen den bestmöglichen Service zu bieten und Wir hoffen, wir freuen uns, Sie bald wieder bei Hard Rock Hotel Tenerife begrüßen zu dürfen!Mit Grüssen.

10/10 - 훌륭해요

Joanne

2024년 3월에 4박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 4월 4일
Dear Joanne, Thank you for your 5-star rating. We look forward to your next visit.

10/10 - 훌륭해요

Ryan Bradley 님, Kernersville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Experience.
2024년 3월에 4박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 17일
Thank you for your review, we are happy to know that you have enjoyed your stay with us.Looking forward to welcoming you again at Hard Rock Hotel Tenerife!Best Regards.

8/10 - 좋아요

Ashley Leon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great service and staff will be back again
2024년 3월에 4박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 13일
Thank you for your review, we are happy to know that you have enjoyed your stay with us.Looking forward to welcoming you again at Hard Rock Hotel Tenerife!Best Regards,

10/10 - 훌륭해요

Bernd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 13일
Thank you for your 5-star rating. We look forward to your next visit Kindest regards.

10/10 - 훌륭해요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Empfehlung!
2024년 3월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 13일
Vielen Dank für Ihre 5-Sterne-Bewertung, wir sind froh zu lesen, dass Sie einen tollen Aufenthalt bei uns hatten!Wir hoffen, Sie im Hard Rock Hotel Teneriffa wiederzusehen.Mit freundlichen Grüßen.

6/10 - 괜찮아요

Andreas

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es ist abends sehr laut, Party und Lifemusik. Wenn man die Zimmer auf der falschen Seite hat, muss man da durch, ob man will oder nicht. Auschecken geht bis 12 Uhr, ab 11 waren unsere Zimmerkeys deaktiviert , was ärgerlich ist, wenn man noch am Pool war … die Musik ist grundsätzlich überall zu laut
2024년 3월에 4박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 13일
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprach, sowie alle Unannehmlichkeiten, die Sie erlebt haben können, Gäste-Feedback ist entscheidend, um weiterhin unsere Dienstleistungen und Einrichtungen zu verbessern und unsere zukünftigen Gäste Erfahrungen zu verbessern.Wir hoffen, dass wir Sie bei einem 5-Sterne-Erlebnis wieder begrüßen dürfen.Mit freundlichen Grüßen.

10/10 - 훌륭해요

Virginia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El lugar perfecto para desconectar y relajarse.
2024년 2월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 7일
Muchas gracias por su magnífico comentario, fue un auténtico placer tenerle como huésped y le agradecemos que comparta su buena experiencia en el hotel.No dude en volver a visitarnos, estaremos encantados de recibirles de nuevo en Hard Rock Hotel Tenerife.Saludos.

10/10 - 훌륭해요

Armen 님, Lake Forest

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 2월에 2박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 29일
Dear Armen, Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.

10/10 - 훌륭해요

Leah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a perfect week at the hard rock hotel. Stayed all inclusive which i definitely recommend if you are able to. Really enjoyed the opportunity to eat at the different a la carte restaurants included. Would definitely recommend the beach club for lunch and the 3rd half for watching football. Lovely pools, it was great having the choice of different ones and the sun terrace is great for relaxing. The rooms were spotless and wouldn’t change a thing about them. Loved the music and atmosphere. The staff made the hotel, they were all so friendly and helpful, especially Joel who was amazing. Hope we can come back soon!
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 3일
Thank you for taking the time to share your positive experience. Your recognition of our band members is greatly appreciated.We look forward to welcoming you again for another memorable experience.Best regards.

10/10 - 훌륭해요

Gabriel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay at the hotel!
2023년 11월에 6박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 3일
Thank you very much for your 5-star review, we are glad to read that you loved your stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.

6/10 - 괜찮아요

Armand

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Too noisy music too loud hotel very nice no kosher food for that reason we won’t come again sorry
2024년 2월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 3일
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not live up to your expectations, as well as any inconvenience you may have experienced, guest feedback is crucial to continue to improve our services and facilities and enhance our future guest experiences. We hope to have the opportunity to welcome you back for a 5-star experience.Kindest regards.

10/10 - 훌륭해요

Xiaoqiang 님, Manchester, Great Britain

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service, friendly staff, nice music and food, very good experience and stay
2024년 2월에 7박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 2월 27일
Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.

8/10 - 좋아요

Paramdeep Singh

2024년 2월에 5박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 3월 24일
Thank you for rating your experience with us. We look forward to your next visit Kindest regards.

8/10 - 좋아요

claude

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bon hôtel. Extérieur bien entretenu. Et accessible
2024년 2월에 5박 숙박함
답변 제공: Dayana Daza. Customer Care HRHT. 님, 2024년 2월 24일
Merci, ce fut un réel plaisir de vous avoir en tant qu'invité et nous apprécions que vous partagiez vos bons mots sur votre expérience à l'hôtel. N'hésitez pas à nous rendre visite à nouveau, nous serons ravis de vous accueillir à nouveau au Hard Rock Hotel Tenerife.Salutations.