The Lady Florence Tours

The staff were super helpful with recommendations and just the most friendly people you’d ever meet. The property is in a great location and extremely clean. We look forward to coming back

elevator should be a priority to be fix

The check in process was very smooth. They had a room available for early check in, which was a welcome comfort. The elevator was always quick to arrive during our visit. One of those little things that make a big difference. Proximity to Pike Place Market was a big positive. Onsite dining was good, though a little pricey. The 15 dollar dining credit was very welcome. The room was comfortable during the day. At night, the curtains didn't quite keep out all of the light, making it always seem as if the sun was just rising, even in the middle of the night. Pillows, a very individual preference, were too soft. They would squish down to nothing, making it no support at all. . Thermostat controls were wonky, but that is an issue with the brand and not the hotel's fault. Overall a good stay