Find hotels near The Shops at Kanawha, Charleston from ₩92,291

"If you need a budget place in a pinch, i suppose this will do. It has the basics. Beyond that, this place was unpleasant. Rooms smell like mold, cracked paint and metal everywhere, blankets and towels stained. Avoid unless you're desperate or you have very low standards and expectations. "

"Breakfast was the best of all the Holiday Inns we stayed in the last 4 days. Good tasting and room was clean. Give the hostess a bonus. Placed in room 100, next to lobby. Not good. Could hear late guests arriving. Also, did not appreciate the 0530 wake up call which I did not ask for."

"No bedbugs but there were ants in our room. Overnight staff wasnt very hospitable. She said we could drive up to our room, and then 1 min later told us we couldn't. Didn't greet us and wasn't kind. A bed is a bed but I wouldn't stay again "

"The room was clean. Could use an upgrade in the pillows. Breakfast was okay. Coffee was Nescafé which I do not like. Adequate parking. "

"We paid for a corner room with two queen beds and a sofa roll away bed. When we got to the hotel, the person at the front desk did not provide us with the room we paid for. She was rude and deflecting... An elevator did not work and the stairs could only be accessed from outside the property... There were lack of staff all around... in the front desk, in the breakfast area, in the hallways.... Children played in the swimming pool and went to their rooms without drying themselves... Therefore, the elevators were full of water, nobody showed up to clean... A meeting room in front of the elevators had a dinner reception and the tables were not cleaned for at least 20 hours... We expected more from this hotel and their staff. Not staying there again... "

"Upon arrival we had another guest inform us that we would need space heaters for our rooms because the entire hotel didn’t have heat. The boiler room went out and it was blowing cold air, we were traveling with a small child. This wasn’t noted in their website nor was it communicated when we called to confirm the reservation. Will not be returning unless absolutely desperate."

"dated, warned out hotel/ furniture, my room smelled like mold. Sheet were clean, kitchen and bathroom was clean. Staff was great. "

"They reserved a king room instead given a two full beds room. And on top of they double booked us and someone repeatedly tried to enter our room at 11:00 at night. Front desk called our room to ask who was in the room. Then they must have changed the key because when we left the room in the morning for breakfast when we came back our key wouldn’t work."

"There were no grab bars or non-skid mat in the shower. Sheraton should fix this. I had to repeatedly get on the floor and crawl under a table to access a power outlet to charge my devices. That’s not easy for me to do anymore. I was disappointed that dinner wasn’t available at the bar on weekends. When I have eaten there before, it was better than the restaurant in back. The staff were courteous and helpful. Thank you."