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"First of all when I arrived to the location, there was a big pool water in the kitchen. I cleaned it up no biggie then I went to get ice from the refrigerator and the ice was not working. I tried calling maintenance. I tried calling front desk. I tried for my cell phone to call the resort no one ever picked up the phone. Second day fire alarm went off I called over six times to the front desk and no one ever picked up. I love this resort and I’ve been staying here for over five years, but the lack of staff has made a big impact on my experience this last day. Stayed. Top of this the waterpark did not open for the entire weekend. That’s one of the main reasons I stay there so my kids can enjoy the waterpark and I was not told fire that the waterfront was going to be closed. This really affected my experience since I am a mom and the waterpark is one of the main reasons I stay at this property. I feel was very unfair that the waterpark was closed and I was not told in advance.."

"Enjoyed shuttle. Felt pools overcrowded and expensive for amenities."

"Beds were not comfortable "

"La atención fue buena pero las condiciones del hotel bastante viejitas las habitaciones no muy buenas la comida estaba buena en general precio y calidad no me parecen aceptables"

"Staff was respectful and responsive. Saw them actively cleaning and working. Room was clean. Beach access was easy and close. Lots of activities for kids and adults. "

"The hotel was very nice. Room with city view was outstanding! I can’t wait to stay here again! Staff were outstanding, very courteous and very knowledgeable!"

"clean cookies were good"

"The breakfast menu was fresh, although a bit predictable. None the less, everything was fresh and well managed."

"Old grand dame has sadly gone downhill. No chairs by the pool, uncaring and often rude staff and servers at the vastly overpriced poolside restaurant La Cote. No coffee maker in the room, massive lineup at the little overpriced coffee bar near the lobby where guests flock because that’s your only option. Obnoxious guests with children packing hot tubs and playing football in the pools. It’s really gone in the wrong direction and hilariously ironic are the photos of Sinatra snd Rat Pack members who probably enjoyed the hotel in its heyday. They are rolling in their graves at the lack of service and low class shrine the Fountainbleu has sadly become."