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"We’ve stayed at this property for 3 year’s and it’s always been great!!"

"The music being played loud at 7am was not okay."

"We visited for one night during Coachella weekend, so there was definitely a “Coachella tax,” but the property still felt calm, well-managed, and upscale. This was a family/work trip, and we chose the hotel for the kid-friendly water features (ages 8 and 3). The room was dated but very clean—I could tell by how clean my kids’ feet stayed after running around barefoot. The king room had a pull-out couch, a big plus. The hotel accommodated our request for a ground-floor room with easy access to the main areas. Being able to walk from our patio to the restaurants in about two minutes made things much easier with kids. The “water park” is more of a nice kids pool and splash pad than a full water park, but the kids still had a great time. Poolside service was great. The kids ordered chicken tenders and fries—portions were generous and they enjoyed it. We were excited about the breakfast buffet. Pricing was reasonable for kids, though the food options for adults were not super exciting. What really stood out, though, was the staff—everyone was friendly, patient and accommodating. From the front desk, to restaurant staff, to bellman, to security, to poolside staff - they all offered a level of service made a lasting impression. The only thing that really took the experience down were the several mosquitoes and a moth in the room, possibly due to our room’s proximity to the lake. Had the room been more updated without pests, this would’ve easily been a 5 star stay."

"Activity room"

"The breakfast was a huge disappointment. Very expensive for what we received and everything was just a microwave reheat. Several items listed on the menu were not available."

"The property was gorgeous but the front desk could’ve been more helpful. We asked for a physical key 3 times and were told they only do online keys, third time they gave us a physical key after we noticed other guests with one."

"Customer service was good"

"perfect for coachella"

"Kind and helpful staff! "