On arrival, it seemed I was an unexpected guest even though I had booked my 3 night stay (and paid in full!) about 9 months ago. I showed the hotel email confirmation and they took a copy.
Even then, on the second day, the hotel called me asking when I was going to check out - that day! Again, I showed them my email confirmation which, as I say, they had already copied.
For about a third of my stay, there was no internet connection. To someone like me, who relies on the internet for many things (including travel), this was very inconvenient.
My room had 2 beds but they were far narrower than in most comparable hotels.
Apparently, the hotel transport to Trivandrum Airport costs Rs 800. I travelled by auto rickshaw for Rs 200 and even then, as a foreign tourist, I imagine I was overcharged.
At all times, the hotel staff were polite, friendly and helpful - treating me, I felt, as an individual and not just as a number. Maybe because I was travelling alone, I particularly valued the attention they gave me.
The hotel is, generally, in very good condition (including the rooftop pool).
Trivandrum Central railway station is nearby - about Rs 20 by auto rickshaw.
Overall, I would say this is a good business class hotel with the facilities (eg gym, pool, bar & restaurant) to make one's stay enjoyable. Room facilities include a/c, satellite TV, a fridge, a free daily newspaper and a bottle of water.