2/10 - 너무 별로예요
Rena
2016년 11월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You could end up anywhere......beware
I wish to make a strong complaint. The Parque Tropical was overbooked when we arrived on Sunday 20th November. Even though hotels.com had guaranteed my booking and I had paid in full. We picked Parque Tropical for its proximity to the shops, restaurants and the beach as per the info on your website. We spent 4 nights in Acuariosol apts which were a mile further away from the centre of the strip. We had only 3 in Parque Tropical. We lost half a day's holiday on Thursday packing up, travelling and unpacking. There was no microwave no ceiling fans and no free wifi in the acuariosol. It ruined our week. I wish to be reimbursed for the inconvenience and distress we suffered especially since you "guaranteed" my booking!!!