Estimado Irma , Gracias por su sincera opinión y por tomarse el tiempo de exponernos los detalles de su estancia en Puerto Nuevo Baja Hotel y Villas. Lamentamos que haya encontrado algunos inconvenientes que provocaron que su experiencia no fuera agradable, por lo que le pedimos disculpas. Le aseguramos que hemos tomado notas sobre ello para seguir mejorando. Estamos trabajando en la remodelación de algunas de nuestras habitaciones para su comodidad, estaremos compartiendo mayor información al respecto muy pronto. Esperamos sinceramente que aún considere quedarse con nosotros en el futuro y nos brinde la oportunidad de brindarle una experiencia más agradable.

Dear Saul, I am very happy to read that you’ve enjoyed your stay at Puerto Nuevo Baja, Hotel y Villas. We are proud to know that our staff, service, and location made your stay a very pleasant experience. Thank you for taking the time to share your valuable comments. We hope to see you very soon!

Dear Katherine, Thank you for your comments and for choosing Puerto Nuevo Baja Hotel y Villas. Your suggestions help us grow and improve in order to provide you with the best service. We're currently working on the upgrade of some of our rooms and amenities, Thank you for visiting us. We are glad you enjoyed your stay! We hope to see you soon!

Estimada Norma, Gracias por elegir hospedarse en Puerto Nuevo Baja Hotel y Villas y por tomarse el tiempo de calificar su experiencia. Esperamos verlos muy pronto de regreso.

Dear Marian, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

Dear Daniel, We would like to apologize for the inconvenience with your room, we are looking into this issue and hope to resolve it promptly and accurately to prevent it from happening again. We sincerely hope that you will still consider staying with us in the future and give us a chance to deliver a more enjoyable experience, Thank you for your feedback!

Dear lucerito, I am very happy to read that you’ve enjoyed your stay at Puerto Nuevo Baja, Hotel y Villas. We are proud to know that our staff, and service made your stay a very pleasant experience. Thank you for taking the time to share your valuable comments. We hope to see you very soon!

Estimado Juan Ramon ! Estamos muy contentos de leer que ha disfrutado de su estadía en Puerto Nuevo Baja Hotel y Villas, Le agradecemos por haberse tomado el tiempo para compartir sus valiosos comentarios. Esperamos verlos muy pronto de regreso.

Thanks for staying with us. We appreciate your feedback!

Dear Jose, I am very happy to read that you’ve enjoyed your stay at Puerto Nuevo Baja, Hotel y Villas. Thank you for taking the time to share your valuable comments. We hope to see you very soon!

Dear Cecilia, I am very happy to read that you’ve enjoyed your stay at Puerto Nuevo Baja, Hotel y Villas. We are proud to know that our staff, service, and location made your stay a very pleasant experience. Thank you for taking the time to share your valuable comments. We hope to see you very soon!

Dear Fernando, We would like to apologize for the inconvenience with your room, we are looking into this issue and hope to resolve it promptly and accurately to prevent it from happening again, We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience. Again, Thank you for your feedback!

Dear Juan, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We would like to apologize for the inconvenience with your room, we are looking into this issue and hope to resolve it promptly and accurately to prevent it from happening again. On the other hand, we appreciate your comments and suggestions, as they help us detect where we can refine our offer so we can continue improving.

Dear Araceli, Thank you for contacting us! We are sorry for the inconvenience you had during your stay. working on all those details and remodeling areas of our hotel so we can provide a better service for our guests.

Dear Richard, Thank you for your comments and for choosing Puerto Nuevo Baja Hotel y Villas. Your suggestions help us grow and improve in order to provide you with the best service. We're currently working on the upgrade of some of our rooms and amenities, Thank you for taking the time to share your valuable comments. We hope to see you very soon!

Dear Imelda,Thank you for sharing your experience with us. We're glad to hear that you appreciated the cleanliness and upkeep of our hotel, as well as the beautiful oceanfront villa room you stayed in. However, we're truly sorry to learn about the issues you encountered with our customer service, especially regarding the towels.Providing exceptional service and amenities is very important to us, and we apologize for falling short of your expectations in this regard. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure that similar incidents do not occur in the future.We appreciate your recommendation and hope to have the opportunity to welcome you back for a more satisfying experience in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

Dear Jose,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a great experience.We're also thrilled to hear that you were able to utilize our fast pass service and that it enhanced your overall experience. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Estimado Jose, Lamentamos sinceramente los inconvenientes que has experimentado con la atención en recepción y la asignación de tu habitación durante tu visita. Queremos asegurarte que tomamos tus comentarios en serio y vamos a investigar lo sucedido con nuestro equipo de recepción para evitar futuros malentendidos. Esperamos que a pesar de estos contratiempos, pudieron encontrar un poco de descanso y disfrutar de su estancia en nuestro hotel. Gracias por compartir tus preocupaciones con nosotros, valoramos tu retroalimentación y esperamos poder mejorar tu experiencia en el futuro.

Estimada Laura,Agradecemos sinceramente tus amables palabras sobre nuestro personal. Nos llena de alegría saber que encontraste a nuestro equipo muy atento durante tu estancia.En Puerto Nuevo Baja Hotel y Villas nos esforzamos por brindar un servicio excepcional y una atención personalizada a cada uno de nuestros huéspedes, y es gratificante saber que cumplimos con tus expectativas en este aspecto.Valoramos tu reconocimiento y esperamos tener el placer de recibirte nuevamente en el futuro.¡Gracias por elegirnos y por compartir tu experiencia positiva!

Dear Mandeline,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our hotel to be very beautiful and family-friendly. We take great pride in providing a safe and secure environment for our guests, so we're delighted to hear that you found our security measures to be effective. Additionally, we're pleased that our staff's friendliness and helpfulness contributed to making your stay enjoyable.We truly appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.

Dear Nataly,Thank you so much for your kind words! We're thrilled to hear that you found Puerto Nuevo absolutely beautiful and that you enjoyed the stunning ocean views from our hotel. We're delighted to hear that you're already planning to stay with us again on your next vacation to Mexico. We can't wait to welcome you back and ensure another memorable stay for you. Thank you for choosing our hotel, and we look forward to being a part of your future memories.

Estimada Clau,Lamentamos sinceramente la decepción que experimentaste durante tu reciente estancia con nosotros. Nos preocupa profundamente saber que no cumplimos con tus expectativas y agradecemos tu retroalimentación, ya que nos brinda la oportunidad de abordar estos problemas y mejorar nuestros servicios.Por otro lado, apreciamos tus amables palabras sobre el cantante Eduardo en el bar. Nos complace saber que su actuación mejoró tu experiencia, y nos aseguraremos de transmitirle tus amables palabras.Valoramos sinceramente tu opinión y esperamos que consideres darnos otra oportunidad para brindarte una mejor experiencia. Nuevamente, agradecemos tus comentarios y te aseguramos que seguiremos trabajando arduamente para seguir mejorando.

Estimado Francisco! Estamos muy contentos de leer que ha disfrutado de su estadía en Puerto Nuevo Baja Hotel y Villas. Nos complace el saber que nuestro personal y servicio contribuyeron a que su estancia fuera una experiencia agradable. Le agradecemos por haberse tomado el tiempo para compartir sus valiosos comentarios. Esperamos verlos muy pronto de regreso.

Dear Edmundo, We sincerely apologize for the inconvenience you experienced with your room not being ready at check-in and the slow service at our breakfast restaurant. Your feedback is incredibly valuable to us.Please rest assured that we take your comments seriously, and we will address these issues with our team to ensure that improvements are made to enhance the guest experience.Thank you for bringing these concerns to our attention as it allows us the opportunity to make necessary adjustments and provide a better experience for all our guests.Again, thank you for your feedback!

Dear Sakea,Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

Dear Gilmar,Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the availability of towels and the delay in service for your requests.Providing prompt and efficient service is a top priority for us, and we regret that we fell short of your expectations in this regard. We will address these issues with our team to ensure that necessary improvements are made to enhance the guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a better stay in the future.

Estimado Cesar,¡Agradecemos mucho tus amables palabras! Nos alegra saber que tuviste una buena experiencia durante tu estancia con nosotros.Esperamos tener el placer de darte la bienvenida nuevamente en el futuro.¡Gracias por elegir nuestro hotel y por compartir tu opinión!

Dear Saray,Thank you for sharing your feedback with us, and we apologize for any disappointment you experienced during your stay. Please know that guest comfort is of utmost importance to us, and we take your comments seriously. We understand your decision not to return, but we hope you'll consider giving us another chance in the future. We are committed to making improvements based on your feedback to provide a more enjoyable experience for our guests.Thank you for choosing our hotel and again, thank you for your feedback!

Dear Abel,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed all of the amenities.However, we apologize for any inconvenience you experienced due to noise disturbances. We will address this issue with our team to find solutions for maintaining better privacy in our rooms.Your feedback is invaluable as it helps us identify areas for improvement, and we will ensure that necessary maintenance and upgrades are promptly addressed to enhance the overall guest experience.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing our hotel, and we look forward to hosting you again soon!

Estimada Diana, Lamentamos sinceramente los inconvenientes que experimentó durante su estancia y agradecemos sinceramente sus comentarios. En cuanto a la discrepancia en los servicios publicitados en Expedia, entendemos su frustración y lamentamos cualquier confusión que esto haya causado. Revisaremos nuestra comunicación con Expedia para garantizar que la información sea precisa y transparente para todos nuestros huéspedes.Respecto a la disponibilidad de toallas, artículos de aseo y el servicio en general, tomaremos medidas inmediatas para abordar estas preocupaciones y asegurarnos de que se cumplan las expectativas de nuestros huéspedes en el futuro.En cuanto a la limpieza de la piscina techada, también abordaremos este problema con nuestro equipo de mantenimiento para garantizar que se mantenga un estándar de limpieza impecable en todas nuestras instalaciones.Valoramos sus comentarios y esperamos tener la oportunidad de recibirlos nuevamente en el futuro para brindarle una mejor experiencia. Gracias por elegirnos como su lugar de hospedaje y por compartir sus preocupaciones. Esperamos poder recuperar su confianza en el futuro.

Estimado CESAR, Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas y le pedimos disculpas por cualquier inconveniente que haya experimentado durante su estancia. Nos gustaría conocer más detalles sobre su experiencia para poder abordar sus inquietudes de manera adecuada. Nuestro objetivo es proporcionar a todos nuestros huéspedes una experiencia excepcional, y lamentamos que no hayamos cumplido con sus expectativas en esta ocasión. Valoramos su retroalimentación y la utilizaremos para mejorar nuestros servicios y garantizar que futuras estancias sean más satisfactorias.

Estimado Juan, Gracias por elegir hospedarse en Puerto Nuevo Baja Hotel y Villas y por tomarse el tiempo de calificar su experiencia. Todos sus comentarios y sugerencias siempre serán bienvenidos para poder mejorar nuestros servicios.Esperamos verlo muy pronto de regreso.

Dear Dinora,We sincerely apologize for the inconvenience you experienced during your stay due to noise disturbances. Providing our guests with a peaceful and comfortable environment is of very important to us.We will address this issue with our team to ensure that appropriate measures are taken to maintain a calm atmosphere for all our guests.We appreciate you bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a better experience.Thank you for choosing our hotel, and we apologize once again for any inconvenience caused.

Dear Anon,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the peaceful ambiance of our location.We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future. Thank you for choosing our hotel, and we look forward to hosting you again soon!

Dear Michelle, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

Estimado Valentin,¡Gracias por compartir tu experiencia con nosotros! Nos alegra mucho saber que recibiste un servicio excepcional durante tu estancia.En Puerto Nuevo Baja Hotel y Villas, nos esforzamos por brindar a nuestros huéspedes una experiencia memorable y nos complace saber que cumplimos con tus expectativas.Esperamos tener el placer de darte la bienvenida nuevamente en el futuro para proporcionarte otra estancia maravillosa. ¡Gracias por elegir nuestro hotel y esperamos volver a recibirlos pronto!

Dear Beatriz,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be a great place for families and that you enjoyed the delicious breakfast.Your comments regarding the restroom towels and the amenities in the rooms are noted, and we appreciate your input. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Thank you for choosing our hotel, and we look forward to hosting you again soon!

Dear Natalia,Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

Dear Nika,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our property beautiful and clean, and that our staff were friendly and accommodating throughout your stay.Your kind words mean a lot to us, and we truly appreciate your feedback. We would be honored to welcome you back for another wonderful stay in the future!Thank you for choosing our hotel, and we can't wait to host you again soon!

Dear Derrick, Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the amazing ocean views during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another unforgettable stay in the future. Thank you for choosing our hotel, and we look forward to hosting you again soon!

Estimado Vince:Agradecemos sinceramente que haya elegido hospedarse en Puerto Nuevo Baja Hotel y Villas y por dedicar un momento para compartir su experiencia con nosotros. Esperamos tener el placer de darle la bienvenida nuevamente muy pronto.

Dear FRANCISCA, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope we can provide a better experience on your next stay.

Dear Raul,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your experience with us.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel, and we look forward to hosting you again soon!

Dear Adrian, Thank you for sharing your feedback with us!We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel, and we look forward to hosting you again soon!

Dear Damaris,We sincerely apologize for the inconvenience you experienced regarding the breakfast inclusion during your recent stay at our hotel. Your feedback is incredibly important to us, and we regret any confusion or disappointment this may have caused.Please rest assured that we take your comments seriously and will address this matter with our team to ensure that accurate information is provided to our guests regarding amenities and inclusions.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.

Dear Enrique, We are deeply sorry to hear about your experience, and we sincerely apologize for any inconvenience or discomfort your wife may have encountered during her visit to our hotel.We would like to clarify that our establishment does not offer a Daypass option, which means we are unable to accommodate external visitors to our facilities. Unfortunately, this may have led to confusion or misunderstanding regarding your situation.Immediate steps will be taken to investigate the incident and ensure our staff provides respectful and welcoming service at all times.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future to provide you with an exceptional experience.

Dear Jaimie, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

Dear Diana, Thank you for sharing your feedback with us. We're thrilled to hear that you had an amazing stay with us!We appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing our hotel, and we can't wait to host you again soon!

Estimado Jorge, Lamentamos mucho que su experiencia no haya cumplido con sus expectativas. Nos disculpamos sinceramente por cualquier confusión o error en relación con su reserva.Agradecemos su comprensión y esperamos tener la oportunidad de brindarle una mejor experiencia en un futuro.