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Tokyu Stay Gotanda

3.0 star property
Travelers find comfort and convenience at this Tokyo hotel where attentive service meets practical amenities like luggage storage and an inviting on-site café

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Tokyu Stay Gotanda welcomes visitors to Tokyo with helpful staff and contemporary accommodations. The on-site café serves freshly brewed coffee, and guests can start their day with a cooked-to-order breakfast before exploring nearby attractions like Kabuki-za Theatre.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Renovations and closures

This property is closed from May 11 2026 to October 31 2026 (dates subject to change).
The property will be renovating from May 11 2026 to October 31 2026 (completion date subject to change). The following areas are affected:
  • Elevator
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Housekeeping fee: JPY 1500

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Tokyu Stay Gotanda pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Tokyu Stay Gotanda?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Tokyu Stay Gotanda?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Tokyu Stay Gotanda located?

Located in Shinagawa, this hotel is 4.6 mi (7.5 km) from Kabuki-za Theatre. Gotanda Station is only a 4-minute walk and Takanawadai Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

8.8

Cleanliness

8.8

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 583 out of 1005 reviews
Rating 8 - Good. 306 out of 1005 reviews
Rating 6 - Okay. 83 out of 1005 reviews
Rating 4 - Poor. 23 out of 1005 reviews
Rating 2 - Terrible. 10 out of 1005 reviews

Reviews

Verified

8/10 Good

SIMRANJIT

Liked: Staff & service
Great and helpful staff, close to train, and amenities for all you need
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Baris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very friendly staff. Hotel has everything I needed
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Douglas

The front desk staff were excellent- very helpful and friendly.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located just across from the JY Yamanote line. Also close to Tokyu Square with lots of stores and restaurants. Staff is very accommodating and helpful while the rooms are clean and well equipped. Especially loved that there was a washer/dryer right in the room.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Cherie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Laundry facilities in our room was so handy. Lovely staff. Quiet for the location. Could work in my room.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Helpful staff, clean room, and conveniently located near the station
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jonggon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great location
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal. There is train entry (Asakusa line) directly infront of the station. Walking distance to the JR line stations. 7-11 is just 2 doors away and lots of eating options around the area. Washing machine and cooking available within the room. Will stay this hotel again.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Sandra Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean and efficient stay that was in a convenient location.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Aki

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, especially the staff who were very helpful, polite and professional.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Kang Fung

Good location
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Aya

Liked: Cleanliness, amenities
convenient location
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room, fantastic location very close to JR station, plenty of food options nearby. Stay here if you want to avoid the busy areas and like a bit of peace and quiet.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Rie

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the bed was spacious, the staff were friendly, and best of all, there was a washing machine in the room. And location!!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff, convenient location.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

YAO-TE

Liked: Cleanliness, staff & service, amenities
Good location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Adrianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here at Tokyu Stay Gotunda. The hotel is right next to the station and the room is very clean. The staff are incredibly lovely and helpful. Highly recommend.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kazia

Liked: Cleanliness, amenities, property conditions & facilities
Staff was easy going and super helpful
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Hali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay was super friendly! super clean room and very comfortable beds and pillows.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Having our own washer was nice, also had a microwave & stove. The lobby had a fridge that gave out free drinks such as water & tea as well. 1 min walk to don quijote.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay here again!

Staff was very friendly, I was greeted /welcomed after long travels to a kind helpful front desk person who gave me a quick run down and thankfully also understood English. Would stay here again! Hotel is also very convenient to Gotanda station.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area... nice staff...free coffee at reception... rooms small but clean tidy and maintained.... considering how close you are to the road and train station the room was super quiet... really good... would stay again for sure
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Satoko

Disliked: Cleanliness, staff & service, property conditions & facilities
Has washing machine in the room which is super helpful! Front staff were all super nice and helpful.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
The staff at Tokyu Stay Gotanda is excellent, professional and courteous. The rooms might need some fixing but everything else about this location warrents a 5/5
Stayed 10 nights in Oct 2025
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tokyo Stay Gotanda was perfect for our 2 week stay in Tokyo! First of all, Gotanda station is a 3 minute walk making it super easy to get around by train. The peace and quiet is unmatched to other hotels. Tokyo Stay is so quiet that I never heard one other person outside our room during the 2 weeks we were there. I really loved that our room had a window that opened and allowing fresh air in. I'm not a fan of being trapped on a top floor with no outside air. The room was definetely a bit smaller than what I think US visitors are used to but that's normal for Tokyo hotels if you're on a budget. Staff were friendly and welcomed us back every evening. Overall, if you're looking for quiet, low cost and a convenient location to stay near Tokyo proper, Tokyo Stay Gotanda is perfect. I read that Gotanda Station gets risky at night, but I never saw anything unsavory. We even arrived at 1am the first night and felt totally safe. 10/10 would recommend for your first, or any visit!
Stayed 14 nights in Mar 2026