Tongue of the Ocean Tours

Property was nice and water park was amazing! Things are expensive!!! Drift pool was great! Always clean. The front desk was not very helpful. The breakfast buffet accidentally charged me for my child who is 5 years old. When I went to front desk for assistance, they told me I had to go to restaurant to deal with the issue myself. When I got to restaurant the staff there was very surprised I was sent my front desk and the manager at restaurant had to email front desk to take care of it for me. Second example, I went to front desk around 715p to cancel a restaurant reservation, they told me to go to concierge desk. When I arrived no one was there. Two nice staff members at the photography desk informed me that the concierge closes at 7p everyday. The property is big! Upon check in I wasn’t given a map or any guidance on the property and how to get around.

Staff were amazing and the service is better than the other two hotels. I would recommend Rosewood before the other two bc of the service they provide.

Our trip to Baha Mar SLS was very relaxing and enjoyable. We dined at Cleo, Marcus, Costa and Shaung Bau. The service was excellent everywhere you went. From the pools to the hotel staff. The only negative is the room was small and there was no actual space on the balcony to sit. That’s something I would change next time.