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Hotel Lago Grey

3.5 star property
Mornings begin with lakeside breakfast views at this charming waterfront hotel, where scenic vistas accompany every moment of the stay

Choose dates to view prices

Hotel Lago Grey offers a tranquil escape by the water. Enjoy a breakfast buffet, relax in the garden, and connect with free WiFi in public areas. The coffee shop and bar are perfect gathering spots after using the dry cleaning services.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

In-room safe, free cribs/infant beds

Standard Single Room

Highlights

Free cribs/infant beds
LCD TV
Shower/tub combination
Private bathroom
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | In-room safe, free cribs/infant beds

Standard Double Room, 1 Queen Bed

Highlights

Free cribs/infant beds
LCD TV
Shower/tub combination
Private bathroom
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Single Room

Superior Single Room | In-room safe, free cribs/infant beds

Superior Single Room

Highlights

Free cribs/infant beds
LCD TV
Shower/tub combination
Private bathroom
In-room safe
Daily housekeeping
  • Lake view
  • 30 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | In-room safe, free cribs/infant beds

Superior Double Room, 1 King Bed

Highlights

Free cribs/infant beds
LCD TV
Shower/tub combination
Private bathroom
In-room safe
Daily housekeeping
  • Lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Multiple Beds (Twin)

Standard Double Room, Multiple Beds (Twin) | In-room safe, free cribs/infant beds

Standard Double Room, Multiple Beds (Twin)

Highlights

Free cribs/infant beds
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
In-room safe
Daily housekeeping
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Multiple Beds (Twin)

Superior Double Room, Multiple Beds (Twin) | In-room safe, free cribs/infant beds

Superior Double Room, Multiple Beds (Twin)

10.0 out of 10
Exceptional
(1 review)

Highlights

Free cribs/infant beds
LCD TV
Separate bedroom
Shower/tub combination
Private bathroom
In-room safe
Daily housekeeping
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
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About the neighborhood

Located in Torres del Paine, Hotel Lago Grey is in a national park and on a lake. The area's natural beauty can be seen at Torres del Paine National Park and Glacier Grey. Visit our Torres del Paine travel guide
Map
Sector Lago Grey S/N, Torres del Paine, Magallanes y Antartica Chilena, 8320000

What's nearby

  • Torres del Paine National Park showing snow, a lake or waterhole and mountains
    Torres del Paine National Park
    1 min walk - 0.0 km
  • View from our room at the Explora Patagonia. Epic hiking vacation. Finished the W on our trip.
    Serrano River
    45 min drive - 24.9 km
  • Torres Del Paine showing mountains, landscape views and a lake or waterhole
    Lago Pehoe
    57 min drive - 30.3 km
  • Cuernos del Paine Lookout
    54 min drive - 34.0 km
  • Salto Chico Falls
    57 min drive - 30.3 km

Restaurants

  • Restaurant Explora Torres Del Paine
    52 min drive
  • Rio Pingo
    15 min walk
  • Paine Grande Bar & coffee shop

About this property

Hotel Lago Grey

Hotel by the lake
Consider a stay at Hotel Lago Grey and take advantage of a free breakfast buffet, a coffee shop/cafe, and a garden. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • Free self parking
  • A 24-hour front desk, a front-desk safe, and coffee/tea in the lobby
  • Luggage storage, concierge services, and smoke-free premises
Room features
All 60 rooms include amenities such as safes.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Free infant beds and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Boat tours

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • In a national park
  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Lago
Hotel Lago Grey
Hotel Lago Grey Torres Del Paine
Lago Grey
Lago Grey Hotel
Lago Grey Torres Del Paine
Hotel Lago Grey Hotel
Hotel Lago Grey Torres del Paine
Hotel Lago Grey Hotel Torres del Paine

Frequently asked questions

Is Hotel Lago Grey pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Lago Grey?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Lago Grey?

Check-out is at 11:00 AM.

Where is Hotel Lago Grey located?

Situated on a lake, this hotel is 1.4 mi (2.2 km) from Glacier Grey and 1.8 mi (2.9 km) from Grey Lake. Torres del Paine National Park and Lago Pehoe are also within 20 mi (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Lago Grey Reviews

8.8

Excellent

9.4

Cleanliness

9.4

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 75 out of 130 reviews
Rating 8 - Good. 36 out of 130 reviews
Rating 6 - Okay. 14 out of 130 reviews
Rating 4 - Poor. 4 out of 130 reviews
Rating 2 - Terrible. 1 out of 130 reviews

Reviews

8/10 Good

Kerry

Liked: Cleanliness, property conditions & facilities
Expensive for what it is, but incredible to have the location and facility where it is. Room needed vacuuming, food was generally very good. Hot tub or sauna is sorely missing.
Stayed 1 night in Dec 2025

10/10 Excellent

Satinath

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and staff. Everyone went out of their way to make sure we had a great stay. Rooms are comfortable and our room had a great view.
Stayed 2 nights in Jun 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location on the lake with gorgeous picturesque views and fantastic service.
Stayed 1 night in Jun 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and dinner. Great staff. Stunning views. The driveway and parking lot could be improved, lots of potholes and no defined parking spaces.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lago Grey is one of a kind. The views of the lake and the mountains from the rooms are astonishing. The main lounge is very nice and the food is good. The rooms are somewhat small though the bathrooms are very good. Overall a pleasant stay, highly recommendable. The staff is amazing - really amazing!
Stayed 3 nights in Mar 2025

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Lago Grey! The excursions they offered were fun and well rounded! And the staff and food was nice!
Stayed 3 nights in Sep 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique location! Beautiful sunrise on the mountains. Great dinner and breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

ZIHAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the national park. The view is unique. You should definitely stay here if you like nature. However, the room can be cold during winter time.
Stayed 1 night in Sep 2024

8/10 Good

JING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met expectations. Friendly staff. Good food!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view and comfortable stay

Lago Gray is a beautiful site for your stay at Torres del Paine. The hotel has access to some trails but not all. The room was simple but well appointed, spacious and clean, and had a phenomenal view of the lake. It was a bit warm in the afternoon with no way of cooling it other than leaving the door open or closing the shade. I would also love a kettle in the room. Other than that, the restaurant and coffee bar were excellent, the service was great, and the location incredible. Check if you need a car or transport to other trails because that is not cheap.
Stayed 4 nights in Apr 2025

10/10 Excellent

maira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near Grey Lake and offers stunning mountain views. The staff is exceptionally polite and attentive, and the food is outstanding. The rooms are beautiful, with gorgeous vistas. I highly recommend this hotel, especially if you take their excursions. If you're planning to navigate to Glacier Grey, the hotel serves as the meeting point. We booked a half-day trek through the hotel, and our guide, Nicolas, was very attentive and always answered our questions. At the end of the trek, they provided delicious snacks.
Stayed 2 nights in Jul 2024

8/10 Good

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice, the food is very good, the place is awesome. You have to know however that booking a premium room doesn’t guarantee you a nice view of the lake and the mountains. Many of the most expensive rooms have trees right in front of them, making the view more or less interesting.
Stayed 1 night in May 2024

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in an amazing setting. The staff really make guests feel welcome! And the views are spectacular!
Stayed 5 nights in May 2025

8/10 Good

JESSICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and service is good. No Mountain View or lake view of this room which was not my expectation or the room pictures showed in the Expedia when I book the room
Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a truly excellent stay! The room was beautiful and had a fantastic view of the lake, mountains, and glacier! The common areas were comfortable and the view could not be beat. Can’t say enough about how great all the staff was. They were all friendly and welcoming. I appreciated them helping me plan out things to see that suited my interests. The boat ride to the glacier was a once in a lifetime kind of experience. I would absolutely recommend this hotel and hope to be able to return again.
Stayed 4 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great hotel option in teh park with a beautiful view and great excursions.
Stayed 2 nights in Aug 2025

6/10 Okay

Limor

Liked: Property conditions & facilities
No hot water in the morning. Bathroom was not cleaned everyday
Stayed 4 nights in Dec 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was off peak and hence the hotel was quiet. We I loved the quiet and sense of freedom. The walking trails are still good to walk during winter.
Stayed 1 night in Aug 2025

8/10 Good

Arthur

Liked: Cleanliness, staff & service
Great location to take the Lago Grey boat
Stayed 2 nights in Apr 2024

6/10 Okay

Marilee

Liked: Cleanliness
Disliked: Staff & service
Overcooked food no internet in rooms. Paying for view not amenities and hotel services
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Overall overpriced

Overall hotel is overpriced for what you get compared to other hotels in the park. Service is okisch but food/breakfast a bit disaponting
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to start the W-hike

Best choice, but still expensive.

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two nights stay

Very friendly and professional staff. Beautiful location. Special thanks to Ivan and Ircu! Very good breakfast. Restaurant is good especially given its remote location. I would recommend to rent a car as the hotel is not served by public transportation frequently. May not be the best location to hike to the base of Torres de Paine, trail head is about one hr drive away.
Stayed 2 nights in Sep 2022

2/10 Terrible

Pui Wu

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We booked Grey III navigation from Refugio Grey back to Hotel Lago Grey. However, the ferry was cancelled without any notice. We need to purchase an expensive WiFi package in Refugio Grey in order to WhatsApp the hotel for the information. The sudden cancellation of the ferry without any early notice made so much trouble that we needed to rush back to Refugio Paine Grande for another ferry to Pudeto then caught the shuttle of hotel. From Refugio Grey to Paine Grande, it was a 11km hike! Such trouble made us eventually arrived the hotel at 9pm instead of originally ~3-4pm. We lost much time to enjoy in this expensive hotel. The front desk staff originally agreed to give us a 1hr late check out at 1200 on the next day. However, it seemed that staff themselves didn’t have good communication about this so another staff rang the phone of our room to ask us to check out before 1200. Anyway, this check out problem is soon resolved after explanation and we checked out at 1200. Furthermore, the WiFi inside the room was terribly weak. Also, the shower couldn’t offer a hot enough water (but the temperature now is ~15 degree Celsius at night). Even hot water inside campsites of Patagonia W Trek were much better than the one in this hotel. Also, this hotel costs high price per night. It’s unacceptable and unreasonable for so much trouble and inconvenience caused. This is the WORST hotel experience we have ever had. We highly NOT recommend this hotel in term of value.
Stayed 1 night in Dec 2025

4/10 Poor

Julie

Disliked: Property conditions & facilities
This hotel is highly overrated. Ratings are purely based on its location. The rooms are small and extremely basic. We had small bathroom with leaking toilet. Staff is totally overworked and exploited and thus tend to look and act that way. Can only buy water at the incredibly overpriced bar restaurant food and breakfast overpriced and mediocre at best.