로비

나이츠 인 파스코 여행 후기

1.5 out of 5
나이츠 인 파스코
2100 East Hillsboro Street, Pasco, WA

이용 후기

6.0
평점 10 - 훌륭해요. 210개 이용 후기 중 37개" "
평점 8 - 좋아요. 210개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 210개 이용 후기 중 61개" "
평점 4 - 별로예요. 210개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 210개 이용 후기 중 40개" "

6.4/10

청결 상태

6.6/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

4/10 - 별로예요

Desi

별로예요: 숙박 시설 상태 및 시설
Booking arrangements
2024년 2월에 1박 숙박함
답변 제공: NICK 님, 2024년 3월 12일
THNX FOR STAYING WITH US

2/10 - 너무 별로예요

Sheree

They took my deposit for no reason told me I would get it back witch the money came write off my card and I don't understand why they did that when I already prepaid for my room ahead of time plus the room had holes in every door old tv and a smoking room so what was the reason for taking my deposit? Room 121
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 12일
Dear Sheree,We appreciate you reaching out. While we do require a deposit upon check-in to cover any potential damages or room charges to the property, know that it is returned to you upon check-out if the room is returned in the condition it was received. Additionally, it may take 5-7 business days to appear in your account, depending on your bank. Please know that any fee that is incurred by a guest is always thoroughly investigated prior to the fee being charged. If you have any questions regarding the fee, we would be happy to discuss it with you. Kind regards.

4/10 - 별로예요

Francisco

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had no fire alarm and bathroom door has holes in it as well as the bathtub having lots of rust
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 26일
Dear Francisco,Please know that we are dedicated to the safety of our guests. We do have all the necessary fire alarms and follow all regulations. Regardless, we will share your feedback with our team for improvement. We hope that you will consider giving us another chance to show you a much better experience.

10/10 - 훌륭해요

Alexander

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything you could need for a great price too staff was nice and the room was great!
2024년 1월에 1박 숙박함
답변 제공: NICK 님, 2024년 3월 9일
TNX FOR UR VALUABLE FEEDBACK WE WILL KEEP SERVING OUR GUESTS TO OUR BEST

4/10 - 별로예요

James

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
False advertising, no breakfast, Half the staff doesn't speak English
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 8일
Dear James,Your voice is important to us, and we appreciate you making it heard. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

2/10 - 너무 별로예요

Zane

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They room was quiet dirty and the bathroom door had 4 holes punched in it the door had no second lock except for the metal one you get at the top of the door there were multiple hidden fees when I went to check in and claimed there was wifi but there was none at all if I could I would give this a 0/5 very poor service
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 13일
Dear Zane,In reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Our team is committed to beneficial change, so we will reflect upon your feedback and seize all opportunities to improve our accommodations and service. As your travels continue, we wish you well.

6/10 - 괜찮아요

Patricia

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Very good for the price.
2023년 10월에 1박 숙박함
답변 제공: NICK 님, 2024년 3월 17일
tnx for ur valuable time to post review

6/10 - 괜찮아요

Jim H.

2023년 10월에 1박 숙박함
답변 제공: NICK 님, 2024년 3월 17일
tnx for staying with us

6/10 - 괜찮아요

Josef

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Said it was pet friendly but there’s a sign in the lobby that said “ONLY SERVICE ANIMALS ALLOWED”. There were people out side of our door ALL night talking, tons of noise from the truck stop, and they let people park 2 cars deep so when we decided to leave after only sleeping for 3 hours we had a terrible time trying to get out of the parking spot as there was another car RIGHT behind us, it took us 15 minutes to go forward and backwards to get out of the spot so we wouldn’t hit the car parked right behind us. Didn’t feel safe at any point in time there.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Jim H.

2023년 8월에 5박 숙박함
답변 제공: NICK 님, 2024년 3월 17일
thanx for staying

2/10 - 너무 별로예요

Marisol

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Desde que llegas te sientes inseguro hasta de dormir! Entramos y está muy sucio . Incluso la oficina es una bodega .solo entramos y nos salimos porque nos dio miedo 😟 tuvimos que ir a rentar otro hotel para pasar la noche . Yo se que es barato pero ni siquiera podrías dormir pensando que te puede pasar algo . Esa es la razón por la cual no te reembolsan tu dinero porque saben que la gente se va ir sin dormir ahí .
2023년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 1일
Dear Marisol,We appreciate you for taking a moment to share your concerns. We assure you that your feedback is essential and will be shared with the respective teams as we make the appropriate changes and improvements for our accommodations, property, and all we offer. In the future, we hope you consider returning and giving us another chance to change your perceptions and provide the safe, comfortable visit we are typically known for. Thank you.

2/10 - 너무 별로예요

Stacey 님, ROSEBURG

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst motel I have stayed in ever. Appears to be a location where displaced or homeless families live. There are long term tenants living there. I heard fights during the night. There were dogs on the rooms on both sides of me. The noise from the freeway behind the building was aweful. Very dirty. Wifi sucked. I could go on. Don't stay here - you will regret it.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 22일
Dear Stacey,We appreciate you for bringing your concerns to our attention. Please know that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we're always putting our best foot forward and presenting our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable.

4/10 - 별로예요

Jay

2023년 6월에 1박 숙박함

4/10 - 별로예요

Michelle

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The owner was very nice and helpful however I would not return to this property.
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 6일
Dear Michelle,While we are glad you received outstanding service, we are disappointed that we failed to provide you with a flawless stay. Our team is always looking for ways to improve, so please reach out to us offline to discuss how we could've improved your experience at our hotel. Thank you for sharing your thoughts, and we hope to speak with you soon.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: nick 님, 2023년 5월 23일
sorry for the bad experience we will make sure these thing will be taken care of ASAP

8/10 - 좋아요

Vernon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value. Good staff
2023년 5월에 1박 숙박함
답변 제공: nick 님, 2023년 5월 23일
thank you so much for your stay

2/10 - 너무 별로예요

Connor

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible customer service. Left me stranded
Sold me a room that was never available. was never contacted that there was no room so as soon as I try to check in I just wasted my time and had no time to rebook anything because nothing was available
2023년 4월에 4박 숙박함
답변 제공: Guest Relations 님, 2023년 4월 25일
Dear Connor,We regret to learn about the experience you've described and that you weren't able to stay with us on this occasion. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our dedicated team will address them immediately and ensure we always present our property and services in the best light. As your travels continue, we wish you well and hope you consider returning in the future for the full experience of staying with us.

2/10 - 너무 별로예요

Vickie

연인과의 여행
좋아요: 직원 및 서비스
The customer service was great I didn't like nosies. And It smell bad
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 7일
Dear Vickie,Thank you so much for your comments, and we're happy to know that our friendly service left a positive impression on you during your visit. We'll be sure to look into your comments regarding any noise and odor issues and make changes where necessary. Please consider joining us again in the future.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good bang for your buck
This place shows wear but has been spruced up significantly. It is associated with a convenience store and gas station and across the street from a truck stop.
2023년 3월에 1박 숙박함
답변 제공: nick 님, 2023년 5월 23일
thank you so much for your stay with us we appreciate it

8/10 - 좋아요

Jim H.

좋아요: 청결 상태, 직원 및 서비스
Close to my destination
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Heather

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room looked clean enough, but then we saw multiple roaches (in the bathroom, on the bed, on the wall. We didn't stay. Very bright & loud in the room from all the parking lot lights/truck stop. The guy that checked us in in the gas station was nice.
답변 제공: Guest Relations 님, 2023년 3월 2일
Dear Heather,We consider the issue of pests to be serious, and we take every precaution necessary to ensure each room is clean and pest-free. That said, we regret to hear of your observations, and we will notify our specialist immediately. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Luciano

2023년 2월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Smelled like an ash tray.
2023년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 14일
We are so sorry that our accommodations failed to meet your expectations. What you have shared is a poor reflection of the standards we adhere to, and we will share your odor concerns with the respective teams so improvements can be made. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 - 너무 별로예요

Stephanie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N
2023년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 6일
Dear Stephanie,Based on your rating, it appears you didn't have the high-quality visit we strive to provide our valued guests. If there was anything we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider returning and giving us another chance to change your perceptions.

2/10 - 너무 별로예요

Ben

아이를 동반한 가족 여행
별로예요: 청결 상태
Rented a room for 6 people , turns out they only have rooms for 4 . A very bad experience all around!
2022년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 11월 23일
Dear Ben,Thank you for reaching out, though we're saddened you didn't have the exceptional visit we strive to provide our valued guests. Please accept our sincere apologies that our accommodation fell below your expectations. Our room standards can be found on our site, which gives you a good look at what we offer. That said, if there was anything else we could've done to improve your stay, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider returning for a better time.

6/10 - 괜찮아요

Bridget

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Walls and doors have badly repaired holes, and weird paint splatters on some walls. Most washers were out of order, and laundry room is dirty. Some people hanging around outside looked like they were on drugs. I only needed to stay one night, or i would have gone elsewhere.
2022년 11월에 1박 숙박함
답변 제공: nick 님, 2022년 11월 28일
sorry for your bad experience we will definitely look into it and take care of this thank you for your stay

6/10 - 괜찮아요

Christina

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 2박 숙박함
답변 제공: NICK 님, 2022년 5월 30일
THANK YOU SO MUCH FOR YOUR STAY

4/10 - 별로예요

Alexis

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was nothing like the picture
2022년 5월에 1박 숙박함
답변 제공: General Manager 님, 2022년 5월 10일
Dear Alexis, Thank you for reviewing your recent stay. While we were pleased to host you, we regret any disappointment in the condition of our accommodations and facility. We aim to be transparent in all of our online postings, so it's unfortunate to read your review. Rest assured, we are committed to the guest experience and will use your feedback to inform our future decisions regarding our upkeep. It is our hope your time in town was agreeable, and we appreciate you reaching out.

2/10 - 너무 별로예요

Jack

2022년 3월에 4박 숙박함

4/10 - 별로예요

Rodney

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Home away from home
It could have been better but staff is awsome sam is great at managing the place.
2022년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 2월 7일
Dear Rodney, Our team is our greatest strength, so it's no surprise to hear they served you well! Sam, especially, will be thrilled you value his hospitality so much. That being said, please know that your comfort is crucial to us, and we'd like to know how we can make your next stay more in line with your expectations. Reach out to us anytime!

2/10 - 너무 별로예요

Mary

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was okay but the rooms had water damage and peeling paint. I would never stay there again
2021년 11월에 2박 숙박함
답변 제공: nick 님, 2021년 11월 12일
very sad to hear that we apologize for your inconvinience will take this matter seriously

4/10 - 별로예요

Reed

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Flies in the room. Broken bathroom door. Needs battery in TV controller. Lamp not function in corner of room.
2021년 11월에 1박 숙박함
답변 제공: Nick 님, 2021년 11월 7일
We apologize for your inconvenience and will fix this issue ASAP . Thanks for your stay here

10/10 - 훌륭해요

Carl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I haul campers, when ever I'm delivering near Pasco I stay here. Convenient parking for my F350 and 40+ foot campers are a big reason.
2021년 4월에 1박 숙박함
답변 제공: Sam 님, 2021년 4월 26일
Thank you so much for your stay with us we will hope to see you again

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
It was close to where I was meeting friends.
2021년 4월에 1박 숙박함
답변 제공: Sam 님, 2021년 4월 26일
Thank you for your stay

8/10 - 좋아요

실제 이용하신 고객

2021년 3월에 2박 숙박함
답변 제공: Nick 님, 2021년 4월 26일
Thanks a lot for your visit here with us

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is qell.managed and clean. Plhs they let my cat stay. Loved it trying to stay agin.
2021년 3월에 1박 숙박함
답변 제공: Sam 님, 2021년 3월 6일
Thank you so much

4/10 - 별로예요

Chip

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Sleeping on the highway
Too much highway noise!
2021년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 2월 1일
Dear Chip, Providing relaxing accommodations is imperative to us, so it is regrettable that you did not have the well-rested visit you were hoping for. Had we known of your discomforts, we would have done our best to provide a solution, such as relocating you to a quieter part of our hotel. Nonetheless, we've noted your feedback, and we will determine how to minimize some of the external noise moving forward. Thank you for your time and all the best.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스
2020년 11월에 7박 숙박함
답변 제공: sam 님, 2020년 12월 1일
Thank you for your stay

10/10 - 훌륭해요

Bobby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: sam 님, 2020년 11월 3일
Thank you bobby

10/10 - 훌륭해요

실제 이용하신 고객

2020년 10월에 2박 숙박함
답변 제공: sam 님, 2020년 11월 16일
thank you for staying with us

10/10 - 훌륭해요

실제 이용하신 고객

2020년 10월에 3박 숙박함
답변 제공: Sam 님, 2020년 10월 20일
Thank you so much !

2/10 - 너무 별로예요

Marvin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty place
This place was dirty, the bed was all broke down the wifi wasn't available, the management was rude and hard to understand, when I tried to get the wifi information I was given the wrong password and no information about which sign on name for the wifi its self.
2020년 9월에 4박 숙박함
답변 제공: Nick 님, 2020년 10월 1일
We are very sorry to hear this we will definitely fix this problem

4/10 - 별로예요

Annie 님, Idaho

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
In bad need of maintenance. Leaky faucets, shower difficult to turn on, peeling paint, door difficult to open, curtains falling off and unable to slide open, holes in the curtains, tub had dirty ring around it and sounded like it was about to fall through the floor, no WiFi, staff seemed annoyed and unwelcoming
2020년 9월에 1박 숙박함
답변 제공: Sam 님, 2020년 9월 30일
We are sorry for your inconvenience and we will take this matter seriously we apologize.. Thank you for your stay here

2/10 - 너무 별로예요

Sheree

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함
답변 제공: Sam 님, 2020년 9월 22일
Thank you for your stay

2/10 - 너무 별로예요

Stephany

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the hassle
We’ve been staying here for 2 years when we come into town and this last trip will be our last. Booked weeks in advance on hotels.com. When we arrived they didn’t have a room for us. After calling management they put us in a smoking room which isn’t ok with children. I dealt with it. They said they would move us rooms the next day. Next day we were at families and I called to verify the room switch had taken place so I had no problems. Was told everything was good. Get back to the hotel and they AGAIN tried to put us back in a smoking room with a bathroom that leaked puddles of water all over the floor. I demanded management or a refund. We ended up getting a non smoking room because one of the workers switched us rooms. New workers? Management? Idk but it was a terrible experience.
2020년 6월에 2박 숙박함
답변 제공: Guest Relations 님, 2020년 8월 4일
Dear Stephany, It has been an honor to host you so many times over the past two years. That being said, we are very sorry that this most recent experience did not match the fantastic visits you've had in the past. Sometimes, when a reservation is made through a third-party site, it does not always sync properly with our system. That being said, it does not excuse our failure to address your concerns adequately. Your remarks will be discussed internally to ensure that we do better going forward. Please consider coming back to see us the next time you're headed to the area. We would appreciate the opportunity to prove that we can still deliver the exceptional stay you have experienced with us in the past.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I love the owners and the employees who work in the office they are super nice and sweet. The maid service is horrible tho!
2020년 3월에 6박 숙박함
답변 제공: sam 님, 2020년 4월 14일
Thanks for staying with us we appreciate it and we apologize for maid service we will get it better thanks

6/10 - 괜찮아요

Jenn 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We were happy with this basic motel. You will want to know that this is a truck stop. Lots of big rigs outside!
2020년 3월에 1박 숙박함
답변 제공: sam 님, 2020년 4월 14일
thanks for your stay

6/10 - 괜찮아요

John

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Were it not for a young lady yelling at her boyfriend at 1 and 2am in the morning it would have been ok.
2020년 3월에 2박 숙박함
답변 제공: sam 님, 2020년 3월 10일
Sorry for the trouble from the other room we did not know either but thanks a lot for staying with us we appreciate it

8/10 - 좋아요

실제 이용하신 고객

2020년 1월에 3박 숙박함
답변 제공: sam 님, 2020년 1월 14일
Thanks for your stay we appreciate it

6/10 - 괜찮아요

Davina

2020년 1월에 1박 숙박함