2/10 - 너무 별로예요
Darren
출장 여행
2026년 2월 10일
좋아요: 청결 상태
I spoke with duty manager on Sunday before leaving, with the promise that the general manager would phone and/or email. I wanted to give the hotel a fair amount of time to fulfill that side of the agreement.
I want this to be fair… but the issues on Saturday night far outweigh the positives.
Positives:
The hotel room was comfortable. While the bathroom could do with an upgrade the shower was excellent. Check-in was smooth. I had breakfast the first morning and it was cooked to order (not buffet) with excellent ingredients.
ISSUES:
Impossible to Sleep (avoid at all costs at the weekend)
I’ve waited a couple of days to give the general manager time to call and discuss this stay so it’s time to post my honest review (it’s a complaint letter)!
I booked this hotel specifically for its advertised "quiet and serene" environment, needing proper rest (I was lecturing all weekend). Unfortunately, my three-night stay was a masterclass in failed hospitality and broken promises, defined by a complete lack of proactive care and transparency.
Their disclaimer about making "every effort" to minimise impact felt like a cruel joke. No meaningful effort was made. I was trapped, paying for a room that was unfit for purpose on the most expensive night. I had to favour an extra half hour in bed so had no time to eat the breakfast I had paid for on Sunday!
The management's handling was the true failure. There was no prior warning, other than an email to my spam. Receptionist didn’t mention
Darren
2026년 2월에 3박 숙박함
