Dear Mr/s Minseong, Warmest greetings from Quest Hotel Kuta - Bali First of all, thank you for choosing our hotel during your time in Bali. Appreciated your review which was posted on the Expedia .com. Yes, our free pick up service is need an advance booking in order we have a proper preparation, at least a day before your arrival time. Wish to meet you again in the near future. Thank you and best regards, I Gede Nyoman Sapta Adi

Dear jh, Warmest greetings from Quest Hotel Kuta - Bali Thank you for staying with us and appreciated your posting on the Expedia.com Glad to know that you were satisfied with our property and facilities, hope to see see you again in the near future. With my best regards, I Gede Nyoman Sapta Adi General Manager

Dear Sir/Madam, Warmest greetings from Quest Hotel Kuta - Bali Thank you for your review, really appreciated. Glad to hear that you were happy with our hotel. We do hope that we could see you again on your next holiday in Bali With our best regards, I Gede Nyoman Sapta Adi General Manager Noted: your review is translated by using Google Translation

Thank you for your kind comment.We also have Spa room treatment on our 6 floor, maybe you would like to try one of our treatment on your next stay.

Dear Awhina, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the extended wait time for your food and the limited menu options. Your satisfaction is our priority, and we appreciate your patience and understanding.We take your comments seriously and will address this matter with our kitchen and service teams to ensure improvements in our efficiency and menu variety. Please be assured that your input will be instrumental in enhancing the overall dining experience for our guests.If you decide to visit us again, we hope to provide you with a more positive and timely dining experience. Thank you for bringing this to our attention, and we value your constructive criticism as it helps us strive for continuous improvementBest Regards Hotel Manager

Dear Veronika, Thank you for bringing the issues with the water taps to our attention. We sincerely apologize for any inconvenience this may have caused during your stay. Our maintenance team has been alerted, and they will promptly address and fix the leaks in the bathroom, kitchen, and tub faucets.We appreciate your feedback and your patience as we work to resolve these issues. If there's anything else you need assistance with during your stay, please don't hesitate to contact our front desk.We strive to provide a comfortable and enjoyable experience for all our guests, and we hope to have the opportunity to make it right for you.Best RegardsHotel Manager