The staff are welcoming, friendly, and very helpful. I arrived at a very unsociable hour (2 am!) and they got me checked in quickly so I could rest. The room itself is massive, with a huge 4 poster bed and a lovely sitting area. Bathroom has a tub with overhead shower, plus a separate shower cubicle. The bathroom could do with a deep clean, it's an older building so starting to show some stains, but nothing of concern. The included breakfast was lovely. I did attempt to order room service but what I wanted wasn't available, which was a bit disappointing. Overall I would recommend this as a not-quite-5-star option at a fantastic price.