Dear Chuen,Thank you for taking the time to review your stay with us. We appreciate your feedback in regard to luggage, however are delighted to hear that you enjoyed the rest of your stay.Kind regards,

Dear Anthony,Thank you for taking the time to review your stay with us.We appreciate your positive feedback and look forward to an opportunity to welcome you back soon.Kind regards,Guest Relations

Dear Kirra,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and do apologise for the miscommunication between our staff. We will pass this on for further training.We hope to have an opportunity to welcome you back soon.Kind regards,Guest Relations

Dear Donald,Thank you for your positive review of our resort.We hope to welcome you back soon.Kind regards,Guest Relations

Dear Brook,Thank you for your positive rating of our resort!We hope to welcome you back soon.Kind regards,Guest Relations

Dear Serena,Thank you for taking the time to review your stay with us.We are saddened to hear that your experience did not live up to your expectations. Unfortunately, we are unable to see the rest of your review.We do hope to have an opportunity to welcome you back and improve on this. Kind regards,Guest Relations

Dear Renee,Thank you for your review.Please be advised that the room type you have booked, a Studio Courtyard, is advertised to come with either a spa bath or shower only. Your room was one of the shower only apartments.However, as a good-will gesture you did receive compensation for the inconvenience that has occurred by this. We are saddened to see that after this, you still felt the need to leave a untruthful review about your stay.We hope to have an opportunity to welcome you back and improve on your experience.Kind regards,Guest Relations

Dear Allison,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and look forward to welcoming you back soon.Kind regards,Guest Relations

Dear Randi,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left and look forward to welcoming you back soon.Kind regards,Guste Relations

Dear Jill,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left.Please do not hesitate to request a more accessible room for your next stay with us.Kind regards,Guest Relations

Dear Maree,Thank you for taking the time to leave a positive review of your stay with us.We appreciate the lovely comments and hope to welcome you back soon!Kind regards,Guest Relations

Dear Leanne,Thank you for taking the time to review your stay with us.We appreciate the positive feedback you have left about our team and are delighted to hear you enjoyed your stay.We apologise for any inconvenience caused finding your room in the building. If you wish to return, we recommend booking a Studio Apartment instead.Kind regards,Guest Relations

Dear Annette,Thank you for taking the time to review your stay with us.We are delighted to see you had a relaxing time at the resort and look forward to welcoming you back soon.Kind regards,Guest Relations

Dear Neil,Thank you for taking the time to review your stay with us.We are thrilled to see you had a relaxing time at the resort and hope to welcome you back soon.

Sehr geehrte Daniela,Vielen Dank für deine positive Bewertung! Es freut uns sehr zu hören, dass du deinen Aufenthalt genossen hast. Unser Team arbeitet hart daran, unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten.Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!

Dear Jacqueline,Thank you for taking the time to review your stay with us.We appreciate the lovely feedback you have left about your visit and the facilities. We look forward to welcoming you back to the resort soon.Kind regards,Guest Relations

Dear Nishitha,Thank you for taking the time to review your stay with us.Please accept our apologies for your stay not living up to your expectations. Rest assured your comments have been shared with the Housekeeping team for improvement.We do hope to have the opportunity to welcome you back and improve on your experience.Kind regards,Guest Relations

Dear Steve,Thank you for taking the time to review your stay.If you would like to provide more detailed information from in regard to your experience, we would most appreciate it.This will allow us to investigate and correct where required.Thank you again for your effort in reviewing your stay.Kind regards,Guest Relations

Dear Yosuk,Thank you for taking the time to leave a positive review about your stay with us.We look forward to an opportunity to welcome you back soon.

Dear George,Thank you for taking the time to review your stay with us.We appreciate the positive comments you have left about your stay, your room and the facilities. We hope to have the opportunity to welcome you back to the resort once our Lift Upgrades are finished.

Dear Neil,Thank you for taking the time to review your stay with us.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments regarding the price have been passed onto the Expedia team to improve on. Please understand that neither the spa or pool were broken. Our spa extractor fan failed only days before your arrival and the pool was closed for chemical cleaning as part of routine maintenance in the building. We apologise for any inconvenience this may have caused.We do hope to have the opportunity to welcome you back and improve on your experience in the near future.

Dear D,Thank you for taking the time to review your stay with us.We are happy to read you enjoyed your short time at the resort and look forward to an opportunity to welcome you back soon.Kind regards,Guest Relations

Dear Amanda,Thank you for taking the time to review your stay with us.We are thrilled to hear you enjoyed your time at the resort and look forward to an opportunity to welcome you back soon.Kind regards,Guest Relations

Dear Edwina,Thank you for taking the time to review your stay with us.We are happy to see that you overall enjoyed your time at the resort.Please accept our apologise for the other mentioned issues, as mentioned previously, this has been shared with the relevant departments to look into.We hope to have the opportunity to welcome you back soon and improve on your experience.Kind regards,Guest Relations

Dear Guest,Thank you for taking the time to review your stay with us.Please do not hesitate to contact us directly if you wish to provide further information.Kind regards,Guest Relations

Dear Judith,Thank you for taking the time to review your stay with us.We are thrilled to see that you had a great time with us and look forward to welcoming you back soon!Kind regards,Guest Relations

Dear Nicolle,Thank you for taking the time to review your stay with us.We appreciate all the lovely comments you have left about our rooms and facilities at the resort.We look forward to welcoming you back soon!Kind regards,Guest Relations

Dear Noel,Thank you for taking the time to leave a review about your stay.We are happy to read your positive comments and would like to express our apologies for the lounge and mattress in your room. This has now been passed on to the relevant department for further investigation.We look forward to welcoming you back soon.Kind regards,Guest Relations

Dear Faye,Thank you for taking the time to leave such a positive review about your stay.We look forward to welcoming you back soon!Kind regards,Guest Relations

Dear Elizabeth,Thank you for taking the time to review your stay with us.We are saddened to hear that your stay did not live up to your expectations. Please note that our Lift Refurbishment project is advertised everywhere online, however we do plan to have this completed within the next few weeks.As you will understand, things break down from time to time as part of wear & tear, however I am glad to see that a plumber was able to assist with the issue.We do hope to have the opportunity to welcome you back once our property upgrades have been completed and improve on your experience.Kind regards,Guest Relations

Dear Katrice, thank you for taking the time to review your stay with us. We appreciate the kind words you have left and look forward to an opportunity to welcome you back soon! Kind regards, Guest Relations

Dear Catherine,Thank you for your wonderful rating of our resort.We look forward to an opportunity to welcome you back soon!Kind regards,Guest Relations

Dear Genevieve,Thank you for taking the time to review your stay and leaving the lovely feedback.We will take on your notes regarding the directions to your room. If you wish to return, we recommend booking a Studio Apartment which is much easier to access.We look forward to welcoming you back.Kind regards,Guest Relations

Dear Shaun,Thank you for taking the time to review your stay with us.We appreciate the kind words you have left and look forward to an opportunity to welcome you back soon!Kind regards,Guest Relations

Thank you for taking the time to review your stay with us.We are sorry to hear about the fall you had during your stay with us and hope you are well. As you know, we have already been in contact with your partner who has shared the details of the incident which was completely beyond our control.We wish you all the best in your recovery, please contact the property directly if you wish to discuss this further.We hope to get an opportunity to welcome you back for you to have a more positive experience.

Dear Patricia,Thank you for your wonderful review of our resort. We look forward to an opportunity to welcome you back soon!Kind regards,Guest Relations

Dear Merris,Thank you for taking the time to review your stay with us.We are thrilled to see that you enjoyed your time at the resort and look forward to welcoming you back soon.Kind regards,

Dear Kate,Thank you for your 5/5 star review, we are thrilled to hear that you enjoyed your stay and appreciate the kind words you have left.Best regards,Guest Relations

Dear Rosemary,Thank you for taking the time to review your stay with us.We appreciate the positive rating you have left and look forward to an opportunity to welcome you back soon.Kind regards,

Dear Justin,Thank you for your 5/5 star review, we are thrilled to hear that you enjoyed your stay.Kind regards,Guest Relations

Dear Jon,Thank you for taking the time to review your stay with us.We appreciate the kind words about our resort and staff.Please accept our apologies regarding the elevator being out of order. To prevent this in the future, we are planning on replacing this Lift later this year.We hope to get the opportunity to welcome you back soon.

Dear Michael,Thank you for your amazing 5/5 star review of our resort.We hope to welcome you back soon.Kind regards,

Dear Laura,Thank you for taking the time to review your stay with us.We are delighted to see you enjoyed your stay with us and look forward to welcoming you back soon.Kind regards,Guest Relations

Dear Lyndall,Thank you for taking the time to review your stay with us.We are delighted to see you enjoyed your stay with us and appreciate the positive rating you have left. We look forward to welcoming you back soon.Kind regards,Guest Relations

Dear Jessie,Thank you for you positive review of our resort.

Dear Andrei,Thank you for your 5/5-star rating, we are thrilled to hear that you enjoyed your stay.

Dear Susanne,Thank you for taking the time to review your recent stay with us.We are glad to hear that you enjoyed your stay and our facilities overall.Please accept our apologies regarding the TV issues you have experienced during your time here, we understand this may have impacted your stay.Thanks again for your time, we hope to welcome you back soon.