Universal City Vacation Rentals

"It is a great place! Beautiful and clean. We just love it. "

"I gave the property 5 ⭐️’s because it’s very well kept for its age. The hotel is beautiful, make sure to walk around it. The location is perfect for restaurants, shops and historical sites. "

"Dirty and sticky… not at all what I was expecting for a Hilton property. "

"Not what it looks like on line. The check in staff is very nice however if you have questions or concerns about anything they are ver dismissive. The spa temperature was so high the one night that an elderly man got burns on his feet from the water. When we reported it to the night staff they said they would report it to the morning maintenance. When we inquired the following day the man at the front desk didn’t know anything about it and rolled his eyes. We had to tell him that it was very serious to get him to even call the maintenance person. The rooms are clean but the bathroom had chipped paint and you could see where there was prior water damage. The shower head doesn’t move so unless you are five six you have to squat to rinse your hair. They only change the linens and towels every 3 days unless you want to pay mor for it. The complimentary breakfast doesn’t have real healthy options. No whole wheat toast only white or white bagels. Oranges no berries or bananas. No healthy cereals. They look healthy if you don’t really care about health. Seeing as how it’s at the medical center I thought it would be more health centered. We had an emergency and had to check out 3 days early and even though it was still before the check out time for the third day they would only refund 2 days because it broke the original booking. It’s also right off the highway so you you hear the highway noise all night. It is a safe location "

"Need to replace the pillows. They are horrible. Place was not clean as it use to be. Waitress downstairs was no friendly. Acted like we were bothering her. "

"Do not recommend staying here. Rooms not clean, no towels, garbage cans full upon arrival. Staff not helpful. "

"It was perfect!"

"DO NOT STAY HERE!!!! The pictures online look NOTHING like in person! Originally was supposed to stay 3 nights, the first night was SO NOISY!!! And the room they had us in was in an outside like walkway made of fake cobblestone. Which meant when housekeeping would push their carts it sound like a bunch of loud rattling! We were SO EXHAUSTED from the lack of sleep! We woke up the next morning and checked out EARLY!!! Well before the check out time even! There was even a couple at the desk who were cancelling their reservation bc they came to scope out the place beforehand! We were refunded the very last night’s stay THATS IT! That was insane! We should’ve been refunded for 2 nights since we were gone WELL BEFORE CHECKOUT TIME! Worst place to stay! Definitely a 0/10 WOULD NOT RECOMMEND!"

"Great"