Thank you for choosing Greenbrier Hotel and thank you for your feedback!

親切な言葉をありがとう、フィードバックと寛大なサポートが評価されます-すべてが非常に高く評価されています！

Thanking you for your kind words, feedback and generous support will be valued— all of which are very much appreciated!

Thanking you for your kind words, feedback and generous support will be valued— all of which are very much appreciated!

Your kindness of words is much appreciated. Taking your time from the busyness of life sharing your experience is awesome. Indeed, Lauryn is truly a blessing to have on our team! We look serving forward and see you in the next future.

Thank you for finding rates reasonable. We’re so happy to have you at the hotel. We’d love to continue providing great service to awesome guest like you. Thanks again!

Providing travelers superior value of services is our commitment at the hotel. We prove an investigation and as a result our team had no knowledge of your item. This took as searching, time, evaluating things not to respond on the rush. We feel sorry for your lost item and if had failed you in the area of your complaint. Please accept our response.

Dear Guest, We would like to apologize for expectations not met. It was during your first night that we are already aware of your complaint. The report mentions that you would like to open the glass window inside the room but unfortunately you were not able to. And the room location at the ground floor near Robson Street will not work for you. Upon saying that, again, we must apologize for we have not served you our best. Those past weeks were busy. And we were full in occupancy. As much as we want to change rooms, we cannot for we are full. That small room, in which you moved in, was a Deluxe Rm which is basic (no kitchenette). Front Desk offered you though small but you agreed for the change to move. Or the exception only for the Front Desk to offer is an upgrade with an add fee for it will be a different room. This will entails us to move designated future guests from assigned rooms that we don't normally do because it was already assigned rooms. I guess you declined that offer. Hoping for your kind understanding to above matter. Respectfully,

Dear Nadine, Thank you very much for staying with us and taking the time to leave your feedback! We are thrilled to hear you enjoyed your stay. Yes, we are located in the heart of downtown where many restaurants, cafes, shops, stations and bus stops are within walking distance. We thank you again for staying with us at Greenbrier Hotel, and hope we welcome you back in the near future. Best regards, Guest Services Team | Greenbrier Hotel

Dear Luciana, It is a great honor that we have served you for that 6 nights stay at the Greenbrier Hotel. Having said that hair dryer in your room had power shortage that affect room electrical power was because the device was set by the previous guest to a high mode. We do apologize for that. We will make sure things are set in order to bring pleasure to every guest. Thank you for informing us. And see you in your next visit in Vancouver. Manuel Guest Services Team I Greenbrier Hotel

Thank you, Merci!

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Thanks for staying with us. We appreciate your feedback!

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